Kutxabank

The customer service that has attended me today, July 10, 2019 at 8:50 is a real disaster. You may have little desire to work but not so few. Sorry BBK

Professional and friendly managers. Perfect treatment. Highly recommended.
Professional and pleasant managers. Unbeatable treatment. Highly recommended.

A good banking service and a space with numerous ATMs where to make deposits and withdrawals

Neither the central Gran Via open in the evenings. Less than one for all Bilbao.

People are capable but somewhat borderline. I remember a few years ago there was a dark-haired young man in a box who was very nice and friendly but I have not seen him there for a long time ...

Since then the level of the office has clearly declined.

Can you put zero stars? I went to ask for information to open an account and the lady who was there of the only thing I wanted was to break into a coffee (I know because she was attending to me and started talking on the phone in front of me and believing that I didn't hear her) I comment). pathetic

Really, today I have understood why I AM NOT A Kutxabank CLIENT. After getting dizzy two days in a row to pay for a building permit at the Central bank, I have come as is. Yesterday that if I was missing a paper, which is by law, it is okay, but today THAT THE BRANCH WAS EMPTY !!!! it was after hours. And yes, they have complied with the regulations, but the face of PREPOTENT with which the man with the beard has attended me, that could have been kept, which is facing the public. Of course, if it had been a colleague, his sister-in-law or the neighbor of the room, another rooster would have crowed. But she wasn't even a BBK client, was she? So for my friend. That here we earn a free hand while complying with the rules. Well, hail, so you are choking and my wishes that they attend you in other places as you attend, with a bravado and arrogance that for what.

Yesterday I had a problem with my bank account and the truth is that they solved it to me at the moment. Thank you!

I have been a client of Kutxabank for more than 20 years, I have never had any problems. It stands out for the proximity of all its managers and its professionalism. Without a doubt it is a trustworthy entity, 100% recommended.

Bad customer service, if you want to talk to an agent prepare to live an odyssey, at least an hour waiting and pray for you to attend pass call people even if they have no one, they are always busy with computers, if you ask for an appointment it just does not work or you do not get the phone, I have to do paperwork for my mother and it took several days and it is impossible to close the account and go to another bank, very bad

How can you put a 902 phone to request an appointment for the income statement? They can argue that there are other ways that have no cost, but everyone has no chance to use them. Do they not charge enough administration expenses for checking accounts? And let's not say of those schedules for payment of receipts or a minimum amount of 300 euros to be given by the ticket.

they don't pick up the phone, well it's worse they pick it up and hang up on me. thank you very much for nothing you are not very nice to say.