I have not had the problems that other reviewers seem to have had. The people I have spoken to have for the most part been able to help me solve the issue. One thing, is be nice to the customer agent. It is tough dealing with complaints all day long. Yes, the bills are high and water hasn't tast...
I called last week and spoke with Marilyn. She was a great listener and super helpful. I really appreciated her assistance.
I called in because I had an $875 bill. It was due to a running toilet after our house was broken into when we were out of town. The lady that I spoke with not only helped me with payments but also told me about a leakage adjustment that I could apply for. She was very helpful.
I owed the water department alot of money, they quit billing me, and it added up to alot. In March this was identified, and a letter was sent saying they needed 30 days to figure out what to do. Today they shut me off I have still not received a bill or any notice of dept. On the phone I was told I ...
Horrible experience, had an $1100 bill due to a running toilet on the rental property I reside on customer service is so ghetto. So I was told they would put a hold on my bill for 30 days after my property replaced the toilet, they said they would evaluate the bill and give an adjustment these peopl...
On 3/18/2021 we called for water to be shut off for repairs, and was told that it could not happen until 3/19. We were told we would receive a call before they came. Our plumber had to leave the job on 3/18 due to the fact that he could not proceed until water was shut off. Later the same day, we di...
Terrible customer service. I'm just trying to connect an account with my home on KC Water site. They get the address wrong after reading it off correctly 3 times in a row. Just pure negligence. When I call back in to have it fixed I wait on hold 3 separate times to get to the right person. Give thes...
Listing the only good first. In yr here no bills received mail, email, can't access online--last rep jumped in & got one sent, so great! Other reps multiple calls: shouted at me, hung up, cut me off, I'm wrong, etc. Have lived all over US, never saw anything close. More: last domicile Phoenix AZ, ha...
I just spoke with Natasha with customer service. She was very polite. She helped me with everything I needed. Delightful.
I'd give negative stars if it were an option!! KCMO WATER COMPANY SHOULD BE PROSECUTED!! THEY BREAK EVERY LAW AND IGNORE THEIR BLATANT LACK OF COMPLIANCE OF THEIR OWN CODES!! I SOLD MY PROPERTY AND AM LEAVING THE ENTIRE AREA!!! I HATE THIS CITY NOW!!!