KAYEL'S

KAYEL'S is a fashion retailer based in Galle, Sri Lanka, offering curated luxury apparel and accessories. The company sells clothing categories including crop tops, shirts, dresses, trousers, skirts, and accessories. It operates both an online shopping platform and a physical store, providing islandwide delivery with secure checkout.

The business is located at 316 Colombo Road, Dadalla, Galle, Sri Lanka. It offers islandwide delivery and operates an online shopping platform alongside its physical store. The company provides secure checkout and focuses on premium luxury fashion crafted for those who value elegance, quality, and style.

Customers can shop for limited Bangkok fashion, expressive silhouettes, and standout accessories curated for a wardrobe that refuses to look ordinary. The latest edits feature fresh styles including crop tops, tees, blouses, mini, midi, and maxi skirts, as well as day and evening dresses. New arrivals are frequently loaded onto the platform for customers to explore.

The store is open from 9:00 AM to 10:00 PM on Mondays through Sundays. Customers can reach out for inquiries, size and fit help, return or exchange issues, custom orders, wholesale inquiries, or other matters. The contact form allows users to select a specific subject for their message before sending it.

Returns and exchanges must be requested within 7 days of delivery. Items must be in their original, unworn, unwashed, and unaltered condition with all original tags, labels, and packaging intact. Proof of purchase such as an order number, invoice, or electronic receipt must be provided to qualify.

Non-returnable items include intimate apparel, bodysuits, or swimwear due to hygiene reasons. Additionally, items purchased during clearance sales or end-of-season liquidation drops cannot be returned or exchanged. Items damaged by customer misuse, improper washing, or fair wear and tear are also excluded.

Refunds for online card payments made via PayHere are processed back to the original payment card within 5 to 7 business days. For Cash on Delivery or bank transfer payments, refunds are transferred directly to the nominated Sri Lankan bank account within 3 to 5 business days. Customers can also opt for store credit or an instant replacement exchange for another item or size.

If the return is due to an error on KAYEL'S part, such as a defective item or wrong size dispatched, the company covers all return courier charges. However, if the exchange is due to a customer change of mind or a personal size selection error, the customer bears the return courier fees.

Orders paid online via PayHere can be canceled free of charge before the order is dispatched for delivery. If the package has already been handed over to the courier, the standard return procedure applies upon delivery. This ensures customers have flexibility before the item leaves the warehouse.

The Return & Refund Policy was last updated on August 7, 2026. It outlines a 7-day return window and details the process for requesting returns or size exchanges. The policy emphasizes customer satisfaction and pride in handpicking premium Bangkok fashion apparel.

The business website states that they will get back to customers within 24 hours if they have a question about an order, sizing, or a custom request. Customers can fill out a form on the contact page to receive a response shortly. This commitment applies to inquiries regarding orders, sizing, custom requests, and other customer care matters.

You can reach KAYEL'S by phone at +94773873361.

The official website of KAYEL'S is kayels.com.

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