JL Marine

4.9 · 89 reviews
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Mike Rose
Reviews 1
2020-10-05 01:31

I don t think I have ever dealt with any company i...

I don t think I have ever dealt with any company in any industry that had the quality of customer service these folks have. My Power Pole is 10 years old and I am the second owner and they have treated it like it was brand new in helping me to fix a few issues that were either age or weather relate...

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Marc R
Reviews 1
2020-09-28 06:33

I have had to contact Power-Pole customer service ...

I have had to contact Power-Pole customer service twice and both times was very impressed with the level of customer service, the kind so rare these days, that it actually is surprising. You can't go wrong with a company that is so responsive and 'takes care of the problem' - the first time! Love th...

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Eric McGibney
Reviews 1
2020-09-26 11:08

I can't say how happy I am with this company. Very...

I can't say how happy I am with this company. Very fast and knowledgeable customer service and I have had 2 warranty issues on my 16 year old power poles. One issue they charged me 1/2 of the cost on the repair parts and the most recent issue they gave me the parts at no charge. So you have a produc...

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James Brumley
Reviews 1
2020-09-17 03:45

I lost a small part off my Power Pole due to my ow...

I lost a small part off my Power Pole due to my own clumsiness, of course it found it's way into the water through the dock. I contacted the company through their website inquiring how to get a replacement part. They quickly and cheerfully told me they would send it out right away free of charge. ...

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Alek Osipchuk
Reviews 1
2020-09-14 13:32

I just wanted to say how phenomenal these people a...

I just wanted to say how phenomenal these people are at this company. They take care of their products all the way all around! They take care of their customers all the way all around! They are awesome people! True American business! Refreshing!

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Nathan McD
Reviews 1
2020-09-12 20:34

WOW! Every company should strive to have this leve...

WOW! Every company should strive to have this level of customer support. I live in North Florida, 13 year-old PP pump went out. You have to give that little motor some credit....hanging out in the bilge area for 13 years....the little engine that could. JL got my RMA the next day, following day, ...

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Andy Mechmet
Reviews 1
2020-09-09 07:20

Can't say enough how awesome the customer service ...

Can't say enough how awesome the customer service is here! Had a spike for my micro anchor that was starting to leave fibers in my fingers when I handled it it. Sent an email and was replied back to within a few hours. 30 minutes later I had a tracking# for a replacement. Received the new spike the ...

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Kevin Mccann
Reviews 1
2020-09-07 07:11

Best customer service in the industry! Alex helped...

Best customer service in the industry! Alex helped me get the correct part for my power pole and shipped out the same day. The instructions were super easy and I had my power pole fixed in no time. Looking forward to getting my next power pole soon!

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Cliff Dunaway
Reviews 1
2020-09-05 14:02

I needed to replace a bent Power Pole mounting bra...

I needed to replace a bent Power Pole mounting bracket on my pontoon boat after a freak wave from a passing shrimp boat. (Almost like a minature tsunami). Also during this same fishing trip my Mini Power Pole unit just quit working even though there was power to the unit. I contacted J L Marine and ...

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DANNY TAYLOR
Reviews 1
2020-08-22 04:28

I have owned 4 sets of Power Poles on various boat...

I have owned 4 sets of Power Poles on various boats and never had a problem other than a harness in 2013 that was taken care of in one day. This week I was in Lake Kiss fishing and I broke one of my brackets and spikes due to sheer negligence on my part. I called these folks the day after I got ho...

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Michael Silcox
Reviews 1
2020-08-18 15:51

I called them on a Friday afternoon abut a problem...

I called them on a Friday afternoon abut a problem I was having with my Power Pole. They quickly diagnosed the problem and had the parts at my house the next day! After watching the videos posted on Power Poles site I was able to quickly fix the issue. Best of all, the parts were free for my 3 p...

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Larry K
Reviews 1
2020-07-28 17:31

These guys are the absolute best for customer serv...

These guys are the absolute best for customer service & backing up their product! Nathan Bond is top drawer for customer service as he has taken care of my needs twice whereby I received the parts the next day after contacting him.No grief just assistance. If you're thinking of getting a shallow wat...

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TheWorldOnFly
Reviews 1
2020-07-28 02:30

I cannot believe how good this company is, the ser...

I cannot believe how good this company is, the service is out of this world and other businesses should take note of this type of quality. Nathan was the most helpful guy i've ever dealt with, what a pleasure it is owning powerpole products knowing they've got your back like this. Thank you!

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keith oliver
Reviews 1
2020-07-23 18:25

My Power-Pole customer service experience was the ...

My Power-Pole customer service experience was the best! had an issue with the spike on a Sunday sent them an email that evening they responded Monday morning and took care of the problem immediately. I will never own any other anchor system !! 5 stars from me

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Jack Adams
Reviews 1
2020-07-15 18:48

I had a hydraulic hose failure and went to the cus...

I had a hydraulic hose failure and went to the customer parts counter to purchase another one. The salesperson went into the back and returned with a new hose and reservoir cap ,when I asked for the bill he replied there was no charge. Great product and great customer service and extremely friendly...

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Scott Murphy
Reviews 1
2020-07-06 05:42

By far one of the best managed companies and a rem...

By far one of the best managed companies and a remarkable customer support team. I recently had a system failure with my 2009 Power Pole to include some relays that literally melted down. JL Marines warranty department provided me with an entire new Blade model at zero cost. I tried to argue and ...

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Fgbokn
Reviews 1
2020-07-03 22:54

I purchased a new boat and power pole 8 foot blade...

I purchased a new boat and power pole 8 foot blade 8 months ago, at that time I also purchased a power pole cover to custom fit my blade. Now 8 months later the black cover is now grey and faded badly. I work at a marina and I am the lead technician and shop foreman and have sold and installed hundr...

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Ty G
Reviews 1
2020-06-21 01:08

I ve never seen a company with customer service li...

I ve never seen a company with customer service like theirs. Top notch.
I have dual s on my boat now. Very rare that they have an issue but if one does happen, they are on it immediately. One of the many reason s I ll never buy any other shallow water anchor.
Thank you Power Pole!

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Jacob Watson
Reviews 1
2020-06-20 20:01

I have had a problem with my 10 blade stake and b...

I have had a problem with my 10 blade stake and bushings and I was helped and a parts where shipped out immediately. But I have contacted and emailed pictures of a failed pump and damaged stake for an 8 blade on a different boat to two different representatives. There has been no follow up and zer...

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Keith Benkel
Reviews 1
2020-06-19 03:49

The Best Customer Service in the business!!!! Hat'...

The Best Customer Service in the business!!!! Hat's off to Todd at JL Marine. Snapped-off my Power Pole Spike and Split a Hydraulic Line at Egmont Key last weekend. Called Todd and told him what happened and he shipped the parts over night to repair the Power Pole.

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Dakota James
Reviews 1
2020-06-19 00:39

This company is amazing. Had a problem with a powe...

This company is amazing. Had a problem with a power pole micro we bought over 4 years ago. I called them up expecting to pay some repair fee or something, instead they asked for my address and mailed me a brand new one just asking that I mail back the old one in 30 days. It arrived at my door the ne...

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Steve Cunningham
Reviews 1
2020-06-12 14:14

OUTSTANDING SERVICE - I have to talk about this co...

OUTSTANDING SERVICE - I have to talk about this company and how they stand behind their products. These folks have a service culture that is unmatched. I have a 10 ft. Blade which has always served me well - that was until I put my boat in reverse with the spike down. Pretty dumb of me and the sp...

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Mike Murphy
Reviews 1
2020-06-03 22:30

I live about 45 north of JL marine systems. I was ...

I live about 45 north of JL marine systems. I was an owner of their first power pole with the serial number hand inscribed. I now own 2 sportsman 2 s and what this company provides in way of service and customer support is seriously second to NONE.
And now maybe a trolling motor end of 2020? Sign m...

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Joe Suff
Reviews 1
2020-04-21 09:06

I purchased 2 Micro Anchors for my 18 ft Scout. I ...

I purchased 2 Micro Anchors for my 18 ft Scout. I have one up front and one in the back. They are awesome for bass fishing etc. I had an issue with one of them, contacted JL Marine, I sent the one back, problem was taking care of, they are working great. Customer service was outstanding, I would rec...

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Terry Smith
Reviews 1
2020-04-09 18:17

This is a fantastic company with fantastic employe...

This is a fantastic company with fantastic employees! Their customer service is unmatched. They have the right, and forgotten idea that if you take care of your customer, your customer will take care your business success. My 10' power-pole went out so I called the company expecting to deal with an ...

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Etienne Reabow
Reviews 1
2020-04-09 10:04

This is a phenomenal company to deal with. I have ...

This is a phenomenal company to deal with. I have never experienced customer service excellence like this. Their remote diagnostic app is an excellent tool for Tech support to help diagnose any issues. Their Tech support guys know their products well. Very impressed!

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AandG Krelie
Reviews 1
2020-04-06 04:07

This company has one of the BEST customer services...

This company has one of the BEST customer services and technical support I have ever dealt with and I can be a difficult customer soom times. I have been dealing with their support for over 3 years and They have always stood behind their product and helped me troubleshoot problems and replaced whate...

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Rick Blais
Reviews 1
2020-03-23 02:36

I had a little trouble finding what I wanted on th...

I had a little trouble finding what I wanted on their site so I put a call in to them. Got right in to a real person! They treated me RIGHT! Shipped it that day and even threw in a small part I needed as Lagnaippe. Thank you very much! I love my power pole and will definitely be purchasing another o...

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Justin Borysenko
Reviews 1
2020-03-22 04:48

Amazing customer service! Wish I could buy everyth...

Amazing customer service! Wish I could buy everything in my life from these guys. Garrett Rocamora from the warranty department hooked me up. My very very old and out of warranty unit needed a part. He got me 1/2 off on the part. I needed a quick phone call to figure out how to install and they were...

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Oliver O'Riordan
Reviews 1
2020-03-21 04:02

I have been using Powerpole's since the beginning ...

I have been using Powerpole's since the beginning of this amazing and innovative anchoring system was developed. The technology and design is unbelievably user-friendly and I could no more run my boat without power poles as I could without a steering wheel there simply that important to me. Customer...

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Axel Gomez
Reviews 1
2020-03-19 16:18

Power Pole (JL Marine) has one of the best custome...

Power Pole (JL Marine) has one of the best customer services I have dealt with. Tyler Marks was very professional and helpful over the phone. I sent in the pump in last Wednesday and Friday at mid day I had it back. I was able to mount it back in time for the weekend! Thank so much, you guys are awe...

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David Rood
Reviews 1
2020-02-27 12:55

Best customer service I have ever experienced with...

Best customer service I have ever experienced with ANY company, not just in the marine industry. Will do anything they can to ensure you have a great experience with your power-pole product. Would recommend any power-pole product to anyone that is serious about fishing and has a boat. Their products...

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Bill Congelio
Reviews 1
2020-02-27 04:44

Over the years I have owned a few boats and a few ...

Over the years I have owned a few boats and a few power poles. Use of boats in salt water creates a need for upkeep and maintenance and the power pole is no exception. When there are issues with the circuit boards, motor, pump, remotes, whatever, I have found their technical service and replacement ...

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Nick I
Reviews 1
2020-02-23 20:39

Power poles are almost a must have anymore. They m...

Power poles are almost a must have anymore. They make life on the water alittle easier and enjoyable and after all isn't that what it is all about? I would 110% recommend anyone looking to purchase a power pole to do so knowing they are getting a quality product that performs amazingly. Most importa...

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Evan Wojo
Reviews 1
2020-02-10 19:01

Stopped by the Power Pole factory in Tampa today, ...

Stopped by the Power Pole factory in Tampa today, best customer service experience ever! The power pole support team provided me with the parts to restore my older 8 ft Sportsman to like new condition at a very reasonable price. The team went above and beyond. The Power Pole is an absolute game ch...

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PITDAWG1977 1977
Reviews 1
2020-02-06 11:32

By far the best customer service of any business I...

By far the best customer service of any business I have dealt with. Troy and Joe are super knowledgeable and were able to take care of me fast so I could get back on the water and take care of my clients. Will definitely be doing business with them for years to come.

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Matt Lee
Reviews 1
2020-02-01 00:56

This is capt matt lee of code red fishing charters...

This is capt matt lee of code red fishing charters. I have owned power pole for many years. I have had a few problems with them not gonna lie. But I am truly amazed and grateful for power poles customer service and their employees. These guys are the model of what customer service should be. They ar...

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Doug Nicholson
Reviews 1
2020-01-28 05:29

I can not believe how great of an experience I had...

I can not believe how great of an experience I had with there customer service/support. I wish all companies were like them. My 10' Blades had a hydraulic issue and they walked me through several options. They sent me some parts and very detailed instructions on how to fix my issue. The video th...

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Zachry Lee Nichols
Reviews 1
2020-01-15 08:47

Thanks Tyler for your prompt and professional cust...

Thanks Tyler for your prompt and professional customer service. I sent a hope email for a micro anchor part I could not find anywhere....and to my happiness Tyler responded next day and the part is on its way! Super Super Super!!!

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Bill Sowell
Reviews 1
2020-01-10 00:30

JL Marine Systems Inc Power-Pole

JL Marine Systems Inc Power-Pole
I had an issue with my Power-Pole and contacted them and man was I surprised. Tyler handled all my concerns without any problems. They sent my replacement parts within two days with detailed instructions. I ve never experienced better customer service from any compa...

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Randy Arn
Reviews 1
2020-01-07 22:23

Blown away. Only in AMERICA! My unit,5 years old w...

Blown away. Only in AMERICA! My unit,5 years old with an expired 2 year warranty, they replaced it; No questions, just QUALITY customer service with peasantry in their voice. This is a company that cares about what people think. Companies like this is what makes AMERICA GREAT. I am delighted that I ...

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