Intrust Group

Intrust Group is a locally owned and operated trade group in Queensland, Australia, that directly employs carpenters, electricians, refrigeration mechanics, and plumbers. They operate as building, electrical, refrigeration, air-conditioning, and plumbing contractors under one roof, providing licensed and insured services throughout the state. Their staff reside in Cairns, Innisfail, and the Atherton Tablelands, offering a complete end-to-end solution for clients big and small.

The business charges $125 excluding GST per hour for any tradesperson, with a minimum charge of $175 excluding GST. This minimum fee includes a $50 excluding GST call-out fee plus one hour of labour. They also state that their quote fee is not removed from the final job invoice, as it covers the cost to scope and build the quote for the customer.

Intrust Group offers a range of specific services including building, electrical, refrigeration, and plumbing work. They also specialize in energy solutions for Queensland and Powerlink, marine services for vessels like Austal and Teekay Shipping, mining operations for clients such as Cape Flattery Silica Mine, and defence sector projects for the Department of Defence.

To get started, customers can call their administrative team at 07 4049 2867 during business hours of 7:30am to 4:00pm, Monday to Friday, or use their online texting platform. They also accept contact via email at info@intrustgroup.com.au or by filling out their contact form on the website, after which their team will call back.

The company holds multiple specific licenses and registrations, including QBCC number 1303497, ECL 78135, RTA AU36005, SAA S2456895, and ABN 65 601 766 947. They are fully licensed and insured to operate throughout Queensland, ensuring compliance for their construction-based services.

Several reviewers on Google praise the team's responsiveness, professionalism, and patience in explaining issues and recommendations. Customers have noted that the team is quick with responses and emails, making the process easy, especially for complex projects like roof replacements or automatic door installations.

For larger building-related projects, the standard quoting time frame is 15 business days from the date of the site visit. Smaller jobs typically have shorter quote turn-around times, though specific timelines depend on the complexity of the request.

Intrust Group handles both large-scale projects and small handy-man jobs, such as replacing tap washers, hanging doors, or replacing light bulbs. They note that grouping small jobs together can be more cost-effective due to their one-hour minimum labour charge.

The company uses an online texting platform that is visible and accessible by all administrative staff to ensure queries are answered promptly. If a customer prefers to call rather than text, they can reach the administrative team directly on 07 4049 2867.

Their HVAC techs are fully qualified refrigeration mechanics who install, repair, and maintain all types of HVAC systems controlling temperature and air circulation. They also provide comprehensive electrical services for domestic, commercial, and industrial applications.

The business has been supplying and installing automated gates in Cairns and surrounding areas for over five years. Their solutions are tailored for both homeowners and commercial clientele, demonstrating long-term experience in this niche.

They provide tailored solutions for Energy Queensland and Powerlink, specializing in substation civil work and depot maintenance to ensure safe and compliant outcomes. This highlights their capability in high-level infrastructure maintenance.

The website states that their business model provides a complete end-to-end solution for clients who require one or more trade-based services. This integrated approach allows them to handle multiple trades under a single contract.

Intrust Group is located at Shed 2, 49-55 Cook St, Portsmith, Queensland, 4870.

You can reach Intrust Group by phone at (07) 4049 2867 or by e-mail at info@intrustgroup.com.au.