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Indianapolis Cleaning Service

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Questions about Indianapolis Cleaning Service

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What is Indianapolis Cleaning Service?

Indianapolis Cleaning Service is a local residential cleaning company based at 120 East Market Street, Suite 611, Indianapolis, Indiana, 46204. They serve Indianapolis and nearby suburbs including Carmel, Fishers, Noblesville, Westfield, Greenwood, Lawrence, Plainfield, Brownsburg, and Anderson. The business offers house cleaning, apartment cleaning, deep cleaning, move-in and move-out cleaning, and post-construction cleaning on a weekly, bi-weekly, monthly, quarterly, or one-time basis.

What specific cleaning services are available for apartments?

Their apartment cleaning covers kitchens, bathrooms, and bedrooms with tasks like removing cobwebs, dusting light fixtures, and cleaning inside and outside of large appliances. They also sweep, vacuum, and mop floors in every room and spot clean cabinets while cleaning all handles. Services are tailored to different apartment types, from downtown high-rises to Mass Ave lofts and Broad Ripple walk-ups.

How does their recurring cleaning scheduling work?

Clients can choose weekly, bi-weekly, monthly, quarterly, or one-time cleaning frequencies. Weekly is described as best for busy homes with kids or pets, while bi-weekly offers a balance of clean and value. Monthly is great for light maintenance, quarterly provides a deep refresh every three months, and one-time cleans are available for specific needs.

What are the discounts for recurring cleaning plans?

The website states a 15% discount for the most popular bi-weekly plan, a 10% discount for monthly cleaning, and a 10% discount for quarterly cleaning. These plans are designed to fit different lifestyle needs, from light maintenance to a deep seasonal refresh every three months.

What is the process for getting a quote and booking a clean?

Getting a quote takes about two minutes via their online form, and they respond the same day, usually within a few hours. Requests submitted on Sunday are answered first thing Monday morning, and they prefer to talk to a real person before booking. No phone call is necessary unless the customer wants one, and there is no commitment required to request a quote.

How do they ensure quality and consistency in their cleaning?

Every cleaner goes through a thorough background check and is fully insured before joining the team. The company uses a detailed room-by-room checklist system for every clean to ensure nothing gets overlooked and quality doesn't drift over time. They also evaluate cleaners regularly during a supervised training period to maintain high standards.

What is their satisfaction guarantee and policy for fixes?

They offer a 100% satisfaction guarantee and a 24-hour fix policy. If any area cleaned isn't right, customers are asked to tell them within 24 hours, and the company will come back to fix it. This policy applies to all their residential cleaning services across the city.

What products and supplies do they use for cleaning?

The company brings all their own supplies and uses EPA-approved, pet-friendly products for every clean. They do not rely on clients to provide items, ensuring that the cleaning process is consistent and safe for pets and children in the home.

How do they handle rescheduling and flexibility for clients?

Clients can skip a week or reschedule their appointments with 24 hours notice, and the company handles these changes without hassle. This flexibility is designed to fit the busy lives of Indianapolis residents who juggle work, kids' activities, and weekend events.

What are the service areas covered by Indianapolis Cleaning Service?

They serve Marion County including Indianapolis and Lawrence, Hamilton County including Carmel, Fishers, Noblesville, and Westfield, Hendricks County including Plainfield and Brownsburg, Johnson County including Greenwood, and Madison County including Anderson. They also mention serving downtown high-rises, Meridian-Kessler Tudors, and Carmel new builds with finished basements.

What do reviewers say about their communication and booking experience?

Reviewers praise the seamless booking process, fast response times, and clear pricing. Some customers mention speaking to an actual person who knew what they were talking about, and others highlight the excellent communication from first contact through the completed cleaning. The online form is also noted for making it easy to describe home needs.

How do they train their cleaners for different Indianapolis homes?

Their training covers diverse home types such as Lockerbie Square Victorians, Meridian-Kessler Tudors, Broad Ripple bungalows, and Carmel new builds with finished basements. Cleaners learn a detailed room-by-room checklist system and are evaluated regularly to ensure they can handle any layout or era of home.

What makes their hiring process different from other cleaning services?

They hire locally and do not subcontract, ensuring every cleaner is trained in-house and held to a strict standard of professionalism. The hiring process includes verifying references, conducting in-person interviews, and evaluating quality over a supervised training period before a cleaner joins the team.

Where is Indianapolis Cleaning Service located?

Indianapolis Cleaning Service is located at 120 East Market Street, Suite 611, Indianapolis, Indiana, 46204.

How can I contact Indianapolis Cleaning Service?

You can reach Indianapolis Cleaning Service by phone at +1 463-213-3374 or by e-mail at support@indianapoliscleaningservice.com.

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About Indianapolis Cleaning Service

Indianapolis Cleaning Service is a local residential cleaning company serving Indianapolis and nearby suburbs, including Carmel, Fishers, Noblesville, Westfield, Greenwood, Lawrence, Plainfield, Brownsburg, and Anderson. We offer house cleaning, apartment cleaning, deep cleaning, move-in and move-out cleaning, and post-construction cleaning, on a weekly, bi-weekly, monthly, quarterly, or one-time basis. Every cleaner is insured and background-checked, and recurring clients get a consistent cleaner who learns their home. We bring all our own supplies and use EPA-approved, pet-friendly products. If any area we cleaned isn't right, tell us within 24 hours and we'll come back to fix it. Free quotes with clear, upfront pricing.

Address
120 East Market Street, Suite 611, Indianapolis, Indiana, 46204
Business hours
Mon-Sun: Open 24 Hours