Home decorators collection

😊 I've been shopping at Home Decorators Collection for a while now and I have to say, I'm impressed. The quality of their products is outstanding and their customer service team is always there to help. The website is easy to navigate and the prices are reasonable. I highly recommend them!

👌 Home Decorators Collection has a great selection of furniture. Their products are of high quality and the prices are reasonable. The customer service is very helpful and responsive. I had a great experience shopping with them and I highly recommend their products.

One star for Home Decorators Collection. I bought a ceiling fan in Vauxhall and found out the remote was faulty after installing it. I reached out to their support team and gave them all the details needed to ship a replacement. They promised a tracking number once it was ready, but it’s been nearly two weeks with zero updates, no tracking info, and no new remote. I called to check on the status and got the excuse about "courier issues." It’s baffling that they can’t manage to box up a small remote and stick a label on it. I’m seriously considering just keeping the fan as is and returning the defective part.

I recently redecorated my living room and Home Decorators Collection was my go-to for all my furniture needs. I must say, their selection is impressive and the prices are very reasonable. I love how their furniture adds a touch of elegance to my home. The customer service was also exceptional. Overall, I am extremely satisfied with my experience and I highly recommend Home Decorators Collection.

👍 I love Home Decorators Collection! Their furniture is amazing and the quality is top-notch. The website is user-friendly and easy to navigate. The customer service team is always friendly and helpful. I have purchased several items from them and I am always satisfied with my purchases.

I recently purchased several items from Home Decorators Collection and I am very satisfied with the quality and style. The furniture looks great in my home and it is well-made. The customer service was also excellent and the shipping was fast. I highly recommend Home Decorators Collection to anyone looking for stylish and well-made furniture.

The products from this website are great! They have a wide variety of items to choose from and the quality is top-notch. The customer service is also very responsive and helpful. I am happy with my purchase and would buy from them again.

I had an amazing experience shopping at this website. The selection of products was great and the prices were very reasonable. The customer service was top-notch, they were very helpful with all my inquiries. I would definitely recommend this website to all my friends and family.

I’m writing this review for a Home Decorators Collection vanity I installed in Vauxhall back in September 2021. The Grovehurst basin top, made of engineered stone, looked fine at first, but soon developed etched spots that have multiplied every day, making the surface look awful. On top of that, their customer service has been a huge letdown. I spent hours on the phone trying to get help and sent emails that went unanswered. While the Home Depot team was sympathetic and offered a return, it’s a major hassle to uninstall the entire vanity and plumbing just to transport it back. Between the poor product quality and the frustrating support experience, I’m completely dissatisfied and regret buying this unit from Home Decorators Collection.

I bought this laminate from Home Decorators Collection in Vauxhall, and it’s already coming undone. It’s splitting at the seams like crazy, which is ridiculous for a counter. I’m hoping Home Depot will honor a return, because this cheap import feels held together by nothing more than weak adhesive rather than proper glue. Total money pit.

Shelved my purchase of a jewelry armoire from Home Decorators Collection in Vauxhall for a full five months before it finally arrived. When it did come, the condition was poor—the top corners were already damaged, and the doors detached immediately upon unboxing because the hardware was so flimsy. Definitely won’t be ordering from them again.

Home Decorators Collection in Vauxhall has a reputation for being unhelpful. After ordering online, I received an email stating the items were unavailable. When I bought from them on Amazon, they shipped six items instead of the ordered eight, and when I called, they claimed those were discontinued. Getting a refund for the missing items is a hassle; they keep suggesting I ship the goods back and reorder, which doesn’t make sense. They are selling products they don’t have and aren’t planning to deliver.

My experience with Home Decorators Collection in Vauxhall was nothing short of frustrating. I placed an order for bar stools back in mid-January 2017, and after a week of radio silence, I reached out for an update. Customer service claimed they had the wrong phone number on file. Fine, I corrected it. I checked in again the first week of February, and they still had the incorrect number. I updated it a second time. Fast forward to today—over a month later—and they are STILL using the wrong contact info! I demanded a refund if they couldn't resolve this by tomorrow. It’s basic logic: if your phone number is wrong, send an email. Did they do that three times? No. Just terrible service.

I ordered a set of twelve lanterns from Home Decorators Collection for my daughter’s wedding in Vauxhall and was thoroughly impressed by the service. I had read a previous negative review claiming the items were poorly packaged, but my experience was the complete opposite. They were incredibly well-protected and wrapped securely. While one lantern arrived slightly defective, I reached out to their customer support team via email. They were incredibly accommodating, offering a refund or discount, but since I needed the items for the wedding, I requested a replacement. Not only did they send out a new one quickly, but I didn’t even have to return the flawed item. I plan to donate the original one to a local resale shop that supports a women’s crisis shelter. Ultimately, I absolutely love these lanterns—they are beautiful and perfect for the occasion.

Home Decorators Collection really lives up to its reputation for shipping headaches. I ordered 18 curtain panels for my patio on June 9th, and by July 5th, half of them were canceled without any notification. When I reordered on July 7th, I got an email on July 12th saying the first batch was delayed until August 11th. That is completely unacceptable—ordering in early June and not getting the items until mid-August? It makes their website’s estimated ship dates feel like a joke since they clearly can't stick to them. It’s even more frustrating knowing this brand is owned by Home Depot, which usually has great customer service. I wouldn't recommend them to anyone.

Skip Home Decorators Collection unless you want a headache. Living in Vauxhall, I thought I’d give them a shot, but I’m glad I read the bad Yelp reviews before spending my money. The process looks normal on the surface: you get that satisfying order confirmation, your card gets charged, and the delivery date seems promising. But then reality hits. Weeks pass, and you get no word until you call. Turns out, they canceled your order without telling you. So, you call customer service, they sweeten the pot by claiming the item is back in stock, and you bite. You place a new order, hoping for a better outcome. The waiting game starts again, and sure enough, it gets canceled again. No email, no phone call—nothing. You’re left guessing. At Home Decorators Collection, you’re basically rolling the dice. You might get your item, but more likely, you’ll get the runaround.

I ordered two rugs from Home Decorators Collection in Vauxhall, and the experience was frustrating. Delivery took weeks. One rug was fine, but the other looked nothing like the catalog photo, so I had to return it. The return shipping cost was a quarter of the item’s price, which felt steep. Two weeks after sending it back, I still hadn’t seen the refund on my account. When I called to check, they told me they couldn’t process it without the tracking number at the time of drop-off, implying no real-time sync between the store and the manufacturer. It’s hard to believe there’s no communication between them. After my call, they promised a credit within five to seven days. A week later, still nothing. Instead, I got a voucher for future purchases, but I doubt I’ll ever shop here again, especially since Home Depot lists them as an affiliate; customers should be able to return items to the store and get an immediate refund.

Even with the mixed reputation of Home Decorators Collection, my experience in Vauxhall was genuinely good. I ordered two premium area rugs with matching pads. Reading other complaints initially made me nervous, so I actually canceled the order, but the logistics were tricky since one rug had already shipped while the other was held back. Fortunately, I received the first rug quickly, and it arrived in perfect condition and looked great. The company also processed a refund for the second rug without any delay. The support team was courteous, professional, and kept their word throughout the process. I am completely satisfied with both the quality of the goods and the customer service I received.

Two stars from me for Home Decorators Collection, but I’ll probably never shop here again. I bought cushions that looked great but were the wrong size, and the return shipping alone cost me $170—insane! Then I ordered a Martha Stewart craft item which I actually love, but I had to hire a carpenter to put it together, adding another $300 to the bill. It’s ridiculous that I’m paying $700 for a piece that’s only worth $400.

I am absolutely fed up with the dishonesty at Home Decorators in Vauxhall. When I called to place my order, I deliberately switched to a secondary fabric choice because I was told the original was backordered until June 1st. I did this specifically so I could get the cushions immediately. But they never arrived. When I called to check the status, I was promised a June 10th delivery date, yet that didn't happen either. Now I realize that my "out of stock" date was just a convenient lie. A whole month of summer is gone, and I lost the chance to buy from a competitor because your team couldn't give it to me straight. I have zero trust in your inventory updates now—it feels like you lied to me just to get the order.

I’ve recently made three substantial purchases with Home Decorators and was genuinely impressed by the speed of delivery, the top-notch quality of the items, and the excellent support from their team. Initially, I was a bit skeptical because their prices seemed almost too good to be true, so I scoured the internet for reviews. After seeing the products with my own eyes, I’m happy to say they are well-deserved. I’m definitely going to stand up for this company against some of the harsher critiques I read online. I’m thrilled with what I bought and saved a significant amount of money in the process!

I’m incredibly frustrated with my recent experience at Home Decorators Collection. I ordered an outdoor umbrella but needed to swap it for a frame in a different color. Since the original purchase didn't include free shipping, I was shocked to find out I had to pay $57.16 just to return it for an exchange. When I reached out to request a refund of those shipping costs, they offered a $50 store credit certificate instead. I explained that I didn't want credit for a future purchase; I wanted my money back because this was an exchange, not a standard return. Their response was that they don't refund shipping on exchanges and the $50 coupon was final. It feels like a double standard when others have reported receiving their shipping costs credited back. Their policy needs to be updated to match competitors like Amazon, who handle exchanges much better. This unexpected cost threw off my budget, and it makes me wonder why I would ever order from them again in Vauxhall or online. I could have easily bought this umbrella elsewhere.