Questions about Hiraticket
What is Hiraticket?
Hiraticket is a software platform that unifies WhatsApp chats and order management into a single workspace for businesses in Mexico. It allows users to create orders directly from chats, track purchases, and view customer history alongside conversations. The service includes a Kanban-style board to organize orders by stages like sales, design, production, and shipping.
What are the pricing plans and how much does the free trial cost?
The platform offers a 14-day free trial and requires no credit card to start. Users can begin with the 'Inicio' plan at $499 MXN per month, which includes up to 3 agents and 1 number, or upgrade to the 'Pro' plan at $999 MXN per month for up to 5 agents and 2 numbers.
Does Hiraticket use the official WhatsApp API?
Hiraticket integrates with the official WhatsApp Business API from Meta, allowing businesses to connect their numbers through Meta's platform. This integration ensures the service operates under Meta's stability and official policies for WhatsApp Business.
How does the unified inbox and routing system work?
The platform provides a unified inbox that routes messages between agents and departments while maintaining a complete conversation history. Users can assign conversations to specific team members and track all changes with a full audit log.
What specific features help manage orders and customer context?
A key feature is the ability to create orders directly from chat conversations, allowing users to see customer purchase history and context in a single view. The system also supports internal notes that share context with the team without being visible to the customer.
How does the Kanban board organize the order process?
The 'Tablero Kanban' allows teams to drag and drop orders through stages such as Ventas, Diseño, Producción, and Envíos. This visual board helps organize the workflow from sales through to shipping.
Which plan is best for multi-branch operations?
The 'Negocio' plan is designed for multi-branch operations at scale, offering up to 10 agents and 5 numbers for $1,999 MXN per month. This tier includes API and webhooks access along with dedicated onboarding and a Service Level Agreement (SLA).
What are the differences between the plan tiers?
The 'Pro' plan includes intelligent routing and role-based permissions, while the 'Inicio' plan is targeted at businesses just starting to organize their WhatsApp sales. Each plan allows adding extra agents for $250 MXN per month.
How does the platform handle real-time updates?
The system updates messages, transfers, and order statuses in real time for the entire team. This ensures everyone sees the latest information instantly without delays.
What tools are available for quick responses?
Users can save time by using quick response templates that automatically fill in variables like {{name}} and {{order_number}}. These templates help maintain consistency and speed in customer interactions.
How does the platform provide a complete customer view?
The 'Cliente 360' view displays the full context of a customer, including their orders, internal notes, and complete history, so teams do not need to ask for order numbers repeatedly.
How does the system track changes and transfers?
The service includes a change log that records who transferred a chat, who changed an order status, and when these actions occurred. All changes are fully registered for accountability.
Who is the target audience for Hiraticket?
The platform is specifically targeted at businesses in Mexico that sell through WhatsApp, including examples like HirataBoutique, Lunaria, TecnoCelular, IronFit, and La Espiga.
What are the terms for starting and canceling the service?
The service is offered as a subscription product with the ability to cancel at any time. The website states that users can change or cancel their plan whenever they wish.
What is the official website of Hiraticket?
The official website of Hiraticket is hiraticket.com.
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Hiraticket is a software platform designed to help businesses manage WhatsApp communications and orders. It provides a unified inbox for WhatsApp chats, with features for routing messages between agents and departments, assigning conversations, and maintaining a complete history. The service includes order management tools, allowing users to create orders from chats, track purchases, and view customer context in a single view. It also offers a Kanban-style board for organizing orders by stages such as sales, design, production, and shipping. Hiraticket is offered as a subscription product with a free trial and is targeted at businesses in Mexico that sell through WhatsApp.
- Website
- hiraticket.com