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het tuincafe

3.2· 9 reviews
Average ratingAverage
3.2/ 5

Based on 9 reviews

511%
444%
311%
222%
111%
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What reviewers say about het tuincafe

Generated with AI from 9 reviews on Trustburn · updated 36 days ago

Customers frequently describe het tuincafe as having a nice interior and comfortable rooms, and they praise the quality of the food and the breakfast, while also noting that the place is often busy.
What are the most common complaints about het tuincafe?

Reviewers commonly complain about slow food service and problems such as no hot water, a poorly working heating system, and an unhelpful or unresponsive reservation process.

AI-generated from reviews on this page. Verify anything important with the company directly.

Las Avernturas de dos primos
Reviews 1

I travel a lot because of the work and I have to say that these is the first time in Europe, that the Service disappointed me.
Yesterday that I made the reservation I first call, but they asked me to send an E-Mail to make the reservation, so I send it. After an hour I had to call again because they didn t send any confirmation and the manager (that s the way she presented herself) told me that she was going to send me in an hour.. it never came. Therefore, I drive to the hotel (2 hours distance) and none was at the lobby, so I had to find someone that could help me (at the restaurant under the hotel) fortunately, the reservation was there. The staff people was very polite.
Today that I tried to pay I had to search for someone once again and I found someone ( the manager ) I told the manager that after turning on the fan in the bathroom, dust and fluff came out, instead of apologising she started arguing that the cleaning responsible clean all the rooms very well she wanted to see it but I didn t had time to show her the bathroom. After that I told her that they had to have more personal at the Hotel because the service is poor and that yesterday they didn t send me the confirmation and once again she started arguing that she was the manager and that she has to work at the restaurant and the hotel, she showed me the E-Mail of the confirmation that she send to me and the E-Mail was wrong she said that she wrote it the same as the information I send. After being so mad, I needed to go to work, so I pay and I wanted the invoice with the addressee of the company where I work but she already had it. I asked her that I need it with the correct information and her answer was I send it to you later . I had to wait once again.
Worst attitude, I never received an apology and disgusting service.
She needs to have some respect to the clients.
me

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