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Heritage Auction Galleries

4.4· 199 reviews
Average ratingGreat
4.4/ 5

Based on 199 reviews

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What reviewers say about Heritage Auction Galleries

Generated with AI from 199 reviews on Trustburn · updated 4 days ago

Customers describe the auction house as having an amazing service, an incredible selection of items, and being a great place to visit in person, though some note that auction days can be hectic.
What does Heritage Auction Galleries do?

Heritage Auction Galleries is a collectibles auctioneer and auction house.

Are there any complaints about Heritage Auction Galleries?

The critical reviewers wrote that the company has atrocious customer service, problems in its shipping department, and confusing or inconsistent policies regarding consignment and buyer's premiums.

What do people say about Heritage Auction Galleries outside Trustburn?

People outside Trustburn discuss the company as a major auction house for rare comics, art, and other collectibles, noting that it is a good option for sellers looking to realize the best return on their items.

AI-generated from reviews on this page. Verify anything important with the company directly.

Joshua Schiffer
Reviews 1

Arguably one of the top sources for rare and collectible coins and art. While I do not like paying the premiums or the shipping profits, the items are top notch so I am fine compensating HA for the work they perform.

There is a reason that they carry such fine items, their service is excellent and well worth it.

john heintzman
Reviews 1

Fantastic experience. They offered a drawing by Richard Hull--an artist I had curated a retrospective exhibition and published a catalogue. The work was as splendid as presented and became the third addition of his work to our collection. The professionalism of the staff was incredible and they kept me abreast of every detail in acquiring the work. Look forward to participating in another auction.

William Faires
Reviews 1

Very helpful with my coin collection. Although I didn't have enough for their consignment, they treated me as if I did. Took their time in looking at the coins and gave me a few great verbal grades and verification of my coins. Can't wait till I get better coins to place in one of their auctions. They are one of my too ten authenticators of my coins and collectables.

Michael Zomber
Reviews 1

I have been a consignor as well as a buyer from Heritage Auctions both as an Internet purchaser and attending live sales in Dallas in their Maple Avenue gallery for many years. Every purchase has been profitable and enjoyable and each sale has met or exceeded expectations. I do not know about coins but the Historical department has always been honest, with fast shipping, and offering great pieces.

Robin Ingemi
Reviews 1

Ive got to say this is the first auction site i found user friendly . I am a new member and am looking forwards to some good bidding experience due to the well explained process& also looking towards some possible consignments with a trust in the processing of sales .

M G
Reviews 1

Called today and asked about consignment options for a coin from Germany's Third Reich era. Was told they don't list coins from that era in history but I searched online and see several coins listen on their website from the Third Reich that have sold in recent auctions and are also upcoming auctions.

I'll bring my business elsewhere

Robert Schlesinger
Reviews 1

To Whom It May Concern:
During the past 20 years, I have purchased many hundreds of lots in most every category Heritage Auctions uses to classify their items. I continue to be very satisfied with all aspects of Heritage Auctions. I might note that over-the-years, I have also purchased many high-end lots from Sothebys (both London and New York), Christies (including London, Amsterdam, and New York), and other auction houses. Heritage Auctions provides a significant advantage over these other auction houses; they provide in-house shipping and at reasonable prices. I have purchased many fragile lots, and I marvel at the expertise of their shipping department in meticulously and safely shipping my lots in a failsafe manner. My family and I look forward to many more years of doing business with Heritage Auctions.
Very truly yours,
Robert N. Schlesinger

David Dal Bo
Reviews 1

Recently discovered HA and had an inquiry on a vintage card that they answered promptly ... in middle of a few online auctions and while still in-flight very very easy process to view and bid on lots ... will provide further commentary should I win on that process but suspect it will be excellent

Marsha Palmer
Reviews 1

I am so impressed with Heritage auctions I felt I should let other people know. I think Heritage has a huge worldwide audience and this ensures fair pricing for buyer and seller. I have purchased at auction several items and have never been disappointed. Every aspect of my experiences has been five star. I've had occasion to call the administrative staff and they have been wonderful to work with also. In addition every item was shipped quickly and packaged safely and securely. If and when I am ready to dispose of an asset I will use Heritage. Thankyou.

John Scott
Reviews 1

I've purchased many items from HA over the years. The quality of their website is top notch. HA allows a search of all prior auctions for evaluation of bid prices. The on-line auction process is superb. The top, go-to source for all types of coins and currency, plus other collectibles I'm not particularly in to. Without a doubt, their expertise, in the items they auction, is without peer. Their evaluation of ungraded coins and currency is equal to that of the two major grading companies.

I have nothing but good to say about HA.

Ron F
Reviews 1

A 'CUT ABOVE THE REST" THIS AUCTION HOUSE HAS WONDERFUL AND VARIED ITEMS UP FOR AUCTION AND THEIR CATALOG DESCRIPTIONS ARE ACCURATE. HERITAGE'S CUSTOMER SERVICE STAFF ARE VERY HELPFUL, KNOWLEDGEABLE AND WILL ANSWER ANY QUESTIONS ONE MIGHT HAVE. AS FAR AS THEIR PACKING AND SHIPPING DEPARTMENT GOES, I CANNOT BEGIN TO EXPRESS MY SINCERE GRATITUDE FOR THEIR "SUPERIOR" PACKING SKILLS. THE 44 PIECE FLIGHT BARR PORCELAIN DESSERT SERVICE ARRIVED SAFE AND SOUND AND THEY FOLLOWED MY PACKING REQUEST. HERITAGE IS A LARGE AUCTION SO ONE MUST BE PATIENT WHEN USING THEIR IN HOUSE PACKING AND SHIPPING. BUT THE WAIT WAS DEFINITELY WORTH IT. BID AND BUY WITH CONFIDENCE!! LOOKING FORWARD TO MY NEXT PURCHASE!

Judy Howell
Reviews 1

Well run auction! The live auction feed with video was extremely helpful. They made payment and shipping easy. One of things I liked best about this auction house was their responsiveness to my questions and concerns. I m happy with my purchase and with the overall experience.

James Pinson
Reviews 1

I called them, I have done a good bit of business with them in the past. They have sold things ranging from 900-3,000 for me before,I called with a 1,600 item today and Gary informed me that 5 years ago they had 70 employees and now they have 700 and he was supposed to be off at 5 and now it's 7. He didn't have time to talk he said. NEVER forget you're little people,You never know what they will come across.This I coming from the one that once owned the T-206 Gold Border Lost Back.Im sure there service is great but there customer service isn't worth a Hoot.

kevin zanca
Reviews 1

First time I ever purchased through an online LIVE auction. Great experience and was a high bidder on an item. Heritage was excellent to deal with. Upon receipt of item , the key was missing. a quick call to customer service and it was on its way. Not sure what happened but I am a well satisfied customer!

Josef Karam
Reviews 1

Valuable & selective collection items (coins), accurately described with prices when available and population guide brief for current grades from the coin grading Co.
HA app.is well designed and structured, user friendly for items review, track and bidding.
Great client service, respond promptly to any query or needed support before and after auctions.
Wish you all the success ahead.

Peter Tamaya
Reviews 1

Adam Lepak and the client services team at Heritage auctions are providing the best customer service in the industry. If you ever have an issue, Adam and the client services team at Heritage Will do their best to solve it . A Five star customer service team at their best! It's no mystery why Heritage auctions is the #1 numismatic auction house in the World today, CUSTOMER SERVICE is the name of the game! Thank you Heritage, George and Peter at perfectcoins!

Mark Abraham
Reviews 1

2 issues: 1. Their billing workout team stole over $2,000 from me. 2. They seem to engender such a hatred from people due to poor treatment that their site was hacked and down for a week. Was our data stolen? I doubt they would admit it, given the level of contempt they seem to have for their customers. No, I'm not going to call client services, just return the stolen money please.

Gary E. Worrall
Reviews 1

In the last year, I discovered Heritage Auctions via other websites & since then I have thoroughly benefited from its services. Since then, I have won 4 auctions at competitive pricing on items I can t seem to source for reasonable costs at other sites. The weekly auctions seem to be the best place to pick up some bargains even with the 20% buyer s premium as initial bids seem to hold up better than the big quarterly auctions which attract the bigger clients. Other than the recent malware attack, the website & live bidding interface work seamlessly & I have not experienced any problems. Shipping is fast & insured & at reasonable cost. The volume, range & variety of quality merchandise is present in every auction I ve participated in so far and as such, Heritage has become my goto site for auction purchases over other well known sites such as Baldwins, Spinks, & Stacks Bowers. Overall, Heritage Auctions is the best option in live auction websites on the internet.

Web Guru
Reviews 1

Be very careful with this company. How many coin sellers allow NO returns? Hardly any because they want happy repeat customers. And they have confidence in their coins. It is hard to buy coins sight-unseen because photos can be doctored and descriptions can be exaggerated.. However with Heritage after they get their 17.5% cut buyer satisfaction is moot. You buy and there are no returns. Go ahead buy from these guys, but there are better deals from private dealers and if for ANY reason you are not happy with the coin they gladly take it back.I laughed about the comment that said Heritage had to be great because they are so large. Look at General Motors.Be very skeptical about any company that allows no returns.............

Mathew Crichton
Reviews 1

The best auction site I've ever seen! They have quality products that are well vetted by experts, and the bidding process is transparent and done professionally. I've found some amazing treasures through their website, and I look forward to collecting more and more over the years.

eBay and other online sites like them are often a gamble when it comes to purchasing collectibles. HA is not like the rest, and they go a long way toward making you feel safe when purchasing, and the items I've purchased have always come well packed and secured. No lemons from them!

10 out of 10, I would recommend this place to anyone who loves collecting. Give it a try and you'll come away impressed!

dadbeh j
Reviews 1

How is it that you claim that clients information is SECURE when your auction was hacked and was offline for multiple days . My personal data was out in the hands of cyber criminals. Records of filing can be found with various federal agencies which the hack was reported too. So on top of a lackluster And sub average IT , you add lying, and fake comments to your list? Nothing was secure. I even took screenshots of the Page being down due to cyberattack
Stay away. This auction house is good for buyers not sellers. If you want to buy items at wholesale prices, and his is the auction house for you. But if you are looking to consign, look elsewhere. I lost thousands. They couldn t deliver the bids that they promised. Also their website was down for 5 days of the 30 days of the duration of the auction.

Kevin Schmieder
Reviews 1

Heritage consistently delivers the highest quality service and material in the rare coin market. I have been doing business with them for several years and never had a single complaint. The selection of rare items they bring to market is absolutely stunning, as is the quality of their publication materials, which are excellent resources for those in numismatics for years.

Mark Silverman
Reviews 1

Have bought from their auctions since 2014. I think for certain coins it would be malpractice to not auction them through Heritage, after they are slabbed by PCGS or NGC. Of course my kid better not ever sell any of his dad's or grandpa's coins, or I will haunt him.

Mike the judge
Reviews 1

My many experiences with Heritage Auctions have all been 5 STARS. Any questions have been answered correctly and quickly. There pieces, coins and currency are my interest, are described accurately and the estimated values are excellent. Great company, if you are a collector and/or a seller you cannot beat Heritage Auctions.

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About Heritage Auction Galleries

Heritage Auctions is the collectibles auctioneer and auction house.

Website
ha.com
Address
2801 west airport freeway