Helping Hand Adelaide

Thanks for the friendly staff and allways ready to smile and chance of having a chat while doing this sort of work

Mum spent 25+ years there till her recent passing. Staff and service is 2nd to none.

The at home staff care are fabulous but the administration side let this company down. They are so unprofessional they back dated charges for a shower chair 2 years ren't without notifying me first. The chair was given to me free as I was under hardship. Then they tried to say they notified everyone in a general news letter. Having worked in finance I know ...this is on a billing platform and it's illegal to do what they did. I didn't get charged but I wonder how many old people they have fooled into paying.
Second problem 1 year later...They are still trying to claim charges from me from when I was under hardship claiming I have underpaid them. Yes i have accidently under paid but the $400 odd bill from hardship has been added in . Hardship was approved and free.
Third issue now they ring me near close of business September 2020 to tell me as from Jan 21 they have no funding for under 65 disabled customers yet can offer no explanation!
Rubbish either they tendered for the contract or they didn't.

Visit to assess for new resident. Lovely environment. Well appointed. Lovely staff.

This is an aged care facility with a cafe open to the public at lunchtimes. The food is good and cheap, and people are friendly.

This is a good nursing home with a great atmosphere around it.My problem is I was a plumber working here who did alot of refurbishments to en suites. I had to work in multiple areas and one area was the dementia area.The builder got me in to put a macerator in so when the area was shut the staff still had a place to process bed pans.The builder was vague on where they wanted it and i was to remove a toilet to use the waste pipe for the macerator. I installed it in the wrong room and when the builder found out I had to replace the toilet in that room.All the time I was there it seemed there were residents with dementia every where with little staff presents.All I could do was to make sure I left nothing dangerous in the area like tools etc.and to make sure I flagged off the rooms i worked in.Whilst working in the room across from the room I reinstated the toilet in I heard a large smashing noise of a toilet breaking . I ran out to find a poor lady resident with dementia had moved my flagging and had gone to the toilet and fallen off it breaking the toilet around her and leaving her in a pile of her own waste and she had also been cut in the process .My problem was not with the staff or helping hand but with the builder who they got to do the work.They went into cover up mode with helping hand and the builder blamed my boss for not giving someone else to help me even tho it was the builders responsibility to ensure my work was carried out with out residents being exposed.I am almost positive the family of the resident injured wasnt notified of the true cause of the accident to cover them selves. This effected me in the trouble i had caused and i soon after quit not being able to handle what had happened.This was approximately in 2012 this happened just before the start of the upgrade to the dementia area.

Very friendly, on point with visitor attendance. I had a bit of a "turn" shall we say and the staff where quick to see if they could help me even though I am not a resident.