Helly Hansen Newport

I live in NY so I couldn't personally visit the store. However I called to ask for advice on what type of jackets and bibs best suits my needs and Virgina was EXTREMELY helpful and patient with explaining the differences between the products I was interested in! She really helped me make a more informed decision on my bug purchase and could only imagine how much more helpful she could have been in person. Highly recommend this store based on the customer service I received over the phone!

I was doing the vineyard race and it was going to get pretty cold at night so I needed an offshore jacket. HH was having a sale and so I got an awesome Skagen jacket and then went back and got another one for my boyfriend- also doing the race. Megan (I think) helped me get the best price for both jackets and helped me choose the best jacket. During the race, while we were going uphill with waves washing over the bow in 26knots, I could not have been happier to have my jacket!

I ve been here in the past when the service was friendly and helpful. I then went here on a Sunday, Feb 14th afternoon and it was quite the contrary. Not one person offered to help or even bother to say hello. A little note to the snooty, judgmental millennials who now work here: No matter who you are, you re paid to do a job, and that job in this instance is to provide help and maybe even a hint of hospitality; you re not just paid to look cool and judge others. I ll keep coming for the Helly Hansen product, not for the sub-par/nonexistent service.

Always a friendly staff on hand to help and answer questions. Variety is excellent. Pricing is typical Helly Hansen, but you get what you pay for. Plus there is usually a sale going on so the value is even greater.

Virginia was incredibly helpful dealing with a warranty/exchange since I was out of state.

Tried on a neck warmer and was then yelled at from across the store by a blonde lady you have to buy that now .

I asked why there isn t a sign indicating you must purchase, assuming such a rule would have a simple notice.

The same lady then told me, it s common sense .

Mindful it is Covid and there are stricter policies in place. Regardless, the way this was handled by the employee was absolutely awful. Telling a patron they lack common sense is quite frankly astounding to me.

I ve bought every jacket I own from this exact store, but will never go back after the blatant disrespect of that employee.

The cashier however was fantastic, and represents what I d expect from a premium retailer.

Staff is always great and if you hit it at the right time they have some good sales.

Located in Newport , on the famous cobblestone rd , lies this beautiful store called Helly Hansen , which is by far my favorite clothing store around , I literally drive 40 mins just to go see what they have got on sale or what just came in . If your not familiar with Helly Hansen , it s premium sailing / boating clothing. The quality doesn t get any better then Helly, but your certainly will pay the price for their line. I have jackets , vests , long sleeves , shorts , hats , decals , etc . You just can t help feeling better about your self wearing their stuff . The Helly store in Newport I believe is the only one around in the north east , I haven t seen any others anywhere . The owner jay is very nice ,as are his staff. If you know what your looking for or don t , they can help you find it, if they don t have it , they can order it. I m glad I m a local so I can go and get new stuff often . If you have a boat , watercraft , or just want a material to roll out and about in , in any season , in any weather .....Helly is what to wear , and Newport is where to get it! Pictures coming soon.