Questions about Heirloom
What is Heirloom?
Heirloom is a permanent jewelry company based in Washington, DC that designs and sells custom-welded pieces, including bracelets, charm bracelets, anklets, necklaces, rings, and huggie earrings in 14k gold, gold-filled, and sterling silver. The company fits each piece to the customer at private events, welding the jewelry directly onto the wearer without clasps. It also offers couples sets and layered stacks, and provides charm-branding events where additional charms can be welded onto existing pieces.
How does the private event booking process work?
The business operates across two cities, Atlanta and Washington, DC, and serves groups of 6+ for private events such as bachelorette parties, birthdays, corporate teams, and friend groups. They bring the weld to the customer's location anywhere in DC, fitting each piece to the exact body so no two pieces are exactly alike. The process involves picking a piece, getting fitted, a micro-weld that takes seconds, and then living with the piece forever.
What specific jewelry products and customization options are available?
The collection includes bracelets, charm bracelets, anklets, necklaces, rings, and huggie earrings, with options for couples sets and layered stacks. Charm bracelets allow customers to start with a permanent chain and add individual charms like hearts, starbursts, initials, birthstones, moon, evil eye, flower, or diamond over time. Every charm is welded on individually, ensuring nothing falls off or gets lost, and customers can always return to add more.
Who founded Heirloom and what is the company's history?
The founders are Lisa, who started the company in Atlanta over three years ago, and her daughter Keely, who brought Heirloom to Washington, DC. The business was built on the belief that permanent jewelry is a ritual to mark meaningful moments, and it is run by a mother and daughter who share values of quality, intimacy, and community building. Keely has a background in finance and runs DC operations with a focus on making the brand feel like a local institution.
What is the technical process and safety of the welding?
The weld takes only seconds and is described as safe, painless, and thrilling to watch, sealing the ends of the jewelry microscopically. The piece is custom-fit to the customer's exact body with no clasps ever, ensuring it stays on for life. The entire experience is designed to be a moment people talk about for years, turning a memory into something worn on the body every single day.
What do reviewers say about the customer experience?
Some reviewers praise the experience as 10/10 from start to finish, noting that the rings and charm bracelets were huge hits for teams and friend groups. Others mention that the pieces remain perfect even three months later, with customers still wearing their matching anklets and huggie earrings. The service is described as fitting for marking real things like promotions, new chapters, and friendships that have survived everything.
What specific chain styles and stacking options are offered?
The business offers a variety of chain styles including box chains, cable chains, and Figaro chains for bracelets. They also provide options for layered stacks where two or three chains are welded together at once. The charm bracelets are specifically designed to grow with the wearer, allowing for a personalized story told one charm at a time.
What are the key features of the permanent jewelry service?
The company states that the weld takes seconds and the piece stays for life, emphasizing that the piece is custom-fit to the customer at their event. They highlight that the process involves no clasps and no taking it off, making it a unique and permanent piece of jewelry. The micro-weld seals the ends in seconds, ensuring the piece is secure and safe.
What is the core philosophy behind Heirloom's business model?
The company's mission is to create a moment people would talk about for years, turning a memory into something worn on the body every single day. They believe that permanent jewelry is more than a trend—it is a ritual that celebrates meaningful bonds. The founders aim to build a business that makes every guest feel seen and valued.
How does the customer journey from selection to wearing the jewelry?
The business offers a seamless experience where customers can pick their piece, get fitted, and then have the micro-weld applied in seconds. The process is designed to be safe, painless, and thrilling to watch, ensuring that the piece stays for life. The entire experience is tailored to make the customer feel special and valued.
What additional services and customization options are available?
The company provides a range of options for couples sets and layered stacks, allowing customers to create a unique and personalized look. They also offer charm-branding events where additional charms can be welded onto existing pieces, adding a personal touch to the jewelry. The business is known for its attention to detail and commitment to quality.
What is the official website of Heirloom?
The official website of Heirloom is heirloomthecompany.com.
Does Heirloom have reviews on Trustburn?
Heirloom has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
AI-generated from reviews on this page. Verify anything important with the company directly.
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About Heirloom
Heirloom is a permanent jewelry company based in Washington, DC that designs and sells custom-welded pieces, including bracelets, charm bracelets, anklets, necklaces, rings, and huggie earrings in 14k gold, gold-filled, and sterling silver. The company fits each piece to the customer at private events, welding the jewelry directly onto the wearer without clasps. It also offers couples sets and layered stacks, and provides charm-branding events where additional charms can be welded onto existing pieces.
- Website
- heirloomthecompany.com
- Categories
- Luxury goods & jewelry