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Headsets Direct, Inc.

4.7· 145 reviews
Average ratingExcellent
4.7/ 5

Based on 145 reviews

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Steve freeman
Reviews 1

I really appreciated how straightforward the buying process was at Headsets Direct in Prescott. The pricing felt completely justified for the quality you get. I’ve been using the headset extensively and it’s fantastic—perfectly compatible with my iPhone 14 now that I’ve ditched my landline. It’s super easy to charge and just as simple to use every day.

Mark
Reviews 1

My Voyager 4310 hit every mark I had in mind. I’m rocking the single-ear USB-C model, which pairs effortlessly with both my laptop and iPhone via a tiny Bluetooth dongle—simply swapping the adapter lets me switch devices instantly without waiting for re-pairing. After a few weeks of use, it’s been flawless. Since I’ve struggled with mediocre audio on other gear, crystal-clear sound and volume are my top priorities, and the 4310 delivers the best clarity I’ve experienced so far. As a long-time fan of Plantronics, I’m thrilled to have swapped my decade-old wired headset for this wireless upgrade; it’s a massive leap forward. I still rely on my Poly 5200 for travel and a BackBeat Fit 3150 for workouts, but this new addition slots perfectly into my routine. Poly’s reputation for reliability and design is well-earned. This marks my third purchase from Headsets Direct in Prescott, and the service was outstanding again. The rep took the time to walk me through the details over a thirty-minute call—excellent support for a $132 order. Communication was clear, patience was high, and the whole process was smooth from start to finish.

Melissa1 Lilly1
Reviews 1

👍 Headsets Direct, Inc. has been my go-to store for all my headset needs! Their products are amazing, and the customer service is exceptional. I can always rely on them for prompt assistance and quick shipping. I love shopping from their website, which is user-friendly and has a wide selection. The team at Headsets Direct, Inc. really knows how to deliver top-notch service! 👌

Alan Hindson
Reviews 1

Headsets Direct, Inc. provides outstanding customer service and high-quality products. I have been a customer for years, and I am always satisfied with their prompt and friendly assistance. Their website is user-friendly and easy to navigate, making it convenient to find the perfect headset for my needs. I highly recommend Headsets Direct, Inc. to anyone in need of a reliable headset!

Alejandro Porcaro
Reviews 1

I recently purchased a headset from an online store and I must say, it has exceeded my expectations. The sound quality is outstanding, and the headset is comfortable to wear for extended periods. I am extremely satisfied with my purchase from Headsets Direct. Thanks to their knowledgeable staff for recommending the perfect headset for my needs! I will definitely buy from them again.

Katie Mountifield
Reviews 1

The headset I purchased from Headsets Direct, Inc. is fantastic! The sound quality is amazing, and the headset is comfortable to wear. I am impressed by the level of customer service provided by the company. The staff was knowledgeable and helped me choose the perfect headset for my needs. I highly recommend Headsets Direct, Inc. to anyone in need of a high-quality headset.

Craig R
Reviews 1

I purchased four headsets for our call center from Headsets Direct in Prescott and was impressed by the service. Wayne B. was incredibly helpful, guiding me through the specific accessories I needed and even sourcing an item that could be overnighted. Everything arrived the next day, and the setup was straightforward. He also followed up with an email to ensure I had the support I needed, which was a nice touch. The headsets are performing excellently, and the customer service was truly outstanding.

Scott S
Reviews 1

I’m really let down by the durability and support from Jabra. I paid over $400 for this headset, but the connection started failing after a while. Now, I have to wiggle the USB cable on the base unit just right for it to work, suggesting a broken internal connection. Since the base unit is sealed, it can’t be fixed. When I contacted customer service, they told me it was out of warranty and that I needed to buy a replacement. For the price, I expected much better build quality and repair options.

Kazola Tyson
Reviews 1

😊 I recently bought a headset from Headsets Direct, Inc. and I couldn't be happier with my purchase. The sound quality is excellent, and the headset is comfortable to use for long periods. The website is easy to navigate, and the customer support team was very friendly and helpful. I will definitely be recommending Headsets Direct, Inc. to my friends and colleagues! 😀

Tamara Meagher
Reviews 1

Five Stars: Headsets Direct delivered a game-changer for my daily routine. The headset I ordered from their Prescott store has truly streamlined my workflow. Special shout-out to Wayne for his exceptional support—he was incredibly patient, clearly an expert on the gear, and just a pleasure to deal with. Highly recommend this shop!

Mike O'Connor
Reviews 1

I was looking for a good quality headset and came across a recommendation for this company. I decided to give them a try, and I'm glad I did. The headset I purchased is fantastic! The sound is crystal clear, and the microphone works flawlessly. I highly recommend Headsets Direct, Inc. to anyone in need of a reliable headset.

Richard Sloan
Reviews 1

🙌 Headsets Direct, Inc. provides excellent products and services. I recently purchased a headset from them and couldn't be happier. The sound quality is top-notch, and the headset is comfortable to wear. The customer service team was very helpful and provided me with all the necessary information to make an informed decision. I highly recommend Headsets Direct, Inc. for all your headset needs! 🎧

Sam Keefe
Reviews 1

The ordering process on the Headsets Direct, Inc. website was seamless. The headset I purchased arrived promptly and was well-packaged. I'm extremely satisfied with the product as it delivers crystal clear sound and is comfortable to wear for extended periods. I would highly recommend Headsets Direct, Inc. to anyone looking for a quality headset!

Ronda
Reviews 1

I recently purchased a new headset from a well-known online store. I was extremely disappointed with the product as it didn't meet my expectations. Thankfully, I stumbled upon Headsets Direct while searching for an alternative. Their website provided a wide range of options and comprehensive product details. I found the perfect headset without any hassle. The customer support was top-notch too! I'm glad I found Headsets Direct and will definitely be recommending them to others.

Emily
Reviews 1

I expected the seal to be tighter to better block out background noise, but at least the ear cushions are comfortable. Audio quality is solid, though I did notice an echo while talking. For basic calling and listening tasks, it does the job well. As Headsets Direct pointed out, that echo is actually sidetone, which is standard for business-grade headsets to make conversations feel more natural. They also reminded me to double-check that I’m using the correct cable for my specific office phone, which is crucial since they support over 800 different models with unique wiring.

Gene T
Reviews 1

Headsets Direct really shines when it comes to customer care. While you might find similar gear elsewhere, the support here is exceptional. The team took the time to understand exactly what I needed and suggested the perfect fit. Even though the model was on backorder, they kept me in the loop with timely updates on its availability and shipping status. Best of all, they remained helpful even after delivery, answering my follow-up question promptly. Great experience from start to finish.

Batthula Goud
Reviews 1

I had a great experience with Headsets Direct, Inc. From browsing their user-friendly website to receiving my order, everything went smoothly. The headset I purchased is of high quality and exceeds my expectations. The customer service team was courteous and prompt in assisting me with my queries. I highly recommend Headsets Direct, Inc. to anyone in need of a reliable headset!

Lynne M
Reviews 1

I found the BT700 range to be somewhat underwhelming, but Headsets Direct made the purchase a pleasure. Their team in Prescott gave me precise details and shipped the item much quicker than expected. I’m thoroughly satisfied with the service and definitely plan to shop with them again.

Rev. Andrew H
Reviews 1

I bought this from Headsets Direct in Prescott, AZ, and the fit and comfort are excellent. The noise cancellation works great, and the range and battery life are impressive—a solid product as expected from Poly. The new BT700 dongle is quite a bit smaller than the BT600; the only downside I’ve found is that it’s hard to feel when you store it in the travel pouch!

Robert R
Reviews 1

I’ve been a long-time customer of Headsets Direct since they started operating in Prescott, and this headset is another solid purchase. It connects without any hassle and fits comfortably for extended periods. The adjustable microphone and sound levels make it easy to dial in the perfect audio experience.

Traci L
Reviews 1

I’ve been dealing with Headsets Direct from Prescott for years, and they consistently deliver great service. Whether I need a new headset or have a quick question, their response time is impressive and their team gets things done efficiently. It’s clear they know the industry inside out.

Robert R
Reviews 1

Five stars for Headsets Direct! The headset performed exactly as described, but what really stood out was the customer service. I accidentally ordered the wrong cable, and Meghan D. noticed the issue and called me to ensure I had the right cord for my setup. It was one of the best service experiences I’ve had in a long time.

Matt G
Reviews 1

I’ve been impressed with Headsets Direct since they started in 1996. The sales team was incredibly responsive, keeping me in the loop with constant updates on my shipping and delivery status. If you are in Prescott, AZ looking for a reliable electronics store, their communication is top-notch.

Shayne
Reviews 1

I’m really impressed with this headset from Headsets Direct. It fits my larger head comfortably without pinching or feeling too heavy during long calls. The microphone delivers clear audio for everyone on the other end, and the controls are intuitive. Plus, it works seamlessly with MS Teams.

Carl S
Reviews 1

Fantastic upgrade from the older models we’ve relied on for years. As an authorized Plantronics stockist, Headsets Direct clearly knows their gear. This single-ear design pairs perfectly with our existing amplifiers and delivers clear audio. Highly recommended for any Prescott office looking to refresh their comms setup.

Carl S
Reviews 1

This single-ear model is a fantastic upgrade from the standard headsets our team at Headsets Direct has relied on for years. It pairs seamlessly with our Plantronics amplifiers, delivering clear, crisp audio right out of the box. Highly recommended for any call center setup.

Kelly
Reviews 1

Hands down the best headset I’ve ever used. Our call center recently tried switching to another brand, and it was a nightmare. I kept my original headset for over five years before it finally gave out, and I had to suffer through the new one. Once that replacement brand started falling apart, I immediately returned to Headsets Direct. So glad I did—this one is flawless and has had zero issues.

Javier
Reviews 1

Fast delivery from Headsets Direct was a nice surprise, with the package arriving ahead of schedule. The item was well-protected and in perfect condition. I was able to set it up on my Cisco phone in under five minutes. The audio quality is excellent, just as expected from a specialist in the industry.

Marie
Reviews 1

I found the buying process smooth and the team at Headsets Direct in Prescott was fantastic to work with. The headset itself is top-notch: it’s comfortable for long wear, super reliable, and the noise cancellation is impressive. If you’re looking for quality gear from a specialist with solid support, I’d highly recommend them.

Work from home
Reviews 1

I’d rate Headsets Direct’s offering a solid four stars, though it didn’t quite meet my personal expectations. The main issue for me is the sidetone; having my own voice echo back in my ears is a bit too loud for comfort, and the lack of clear adjustability via the app is frustrating. On the design front, there’s a slight disconnect between the name “Blackwire” and the actual red cable. A few coworkers mentioned that the red wire feels less professional than expected for an office environment, which is a valid point.

Sheri F
Reviews 1

My team in the scheduling department loves these headsets from Headsets Direct. They are incredibly comfortable for long shifts and perform flawlessly. As a specialized retailer in Prescott, their customer service is just as impressive as the gear itself. Highly recommended!

Sean
Reviews 1

Headsets Direct is a standout choice for anyone looking for quality audio gear in Prescott. The team is genuinely friendly and knowledgeable, offering clear guidance without aggressive upselling. They took the time to match my specific needs with the right headset options rather than just pushing the priciest models. Plus, I found their prices to be even better than what’s available on Amazon. Highly recommend for a stress-free shopping experience.

Katherine R
Reviews 1

I am very pleased with these replacement batteries from Headsets Direct. They perform significantly better than the originals that came with my Savi headset. Since I rely on my headset for both work and home calls, having extra batteries is essential for long shifts. These units hold up well and fully meet my expectations, just like the headset itself.

Arkadiusz J
Reviews 1

I’ve been using this headset at my desk every day and it’s been reliable and simple to use. As an authorized Plantronics distributor based in Prescott, AZ, Headsets Direct Inc. clearly knows their stuff, and this product is a solid choice for anyone needing a dependable communication tool.

Rebecca S
Reviews 1

Big thanks to Tony and the team at Headsets Direct Inc for getting us back up and running in Jacksonville! Between your assistance and Plantronics tech support, we are fully operational. The quality of service has been outstanding over the past month, and we’ll definitely be recommending you to others.

Martin
Reviews 1

Five stars! I’m thrilled with my purchase from Headsets Direct. The sound quality is excellent, and now my boss can actually hear me clearly. I was pleasantly surprised to discover the mute function activates automatically when I lift the mic—such a handy feature, especially when the kids run into the room! Great product, exactly what I needed for my office in Prescott.

UnionMachinery100
Reviews 1

Our company just installed a new phone system. My partner worked with Meghan who helped us determine the correct headset and adapter for our new phones. We received it and it worked just as it should. We bought a second one. Fedex showed it delivered but we never received it. Wayne, the owner, tracked it for us and fed Ex came back with no solution. Wayne simply shipped us another one at no cost. No questions asked. Just a quick and wonderful solution. Great to see a company do business the old fashioned way and simply make their customer's happy. Thanks Wayne and Meghan for all your efforts.

Danyell M
Reviews 1

After struggling to hear my callers over the office noise, my boss bought a Poly Savi 7220D headset from Headsets Direct in Prescott, and the difference was night and day. The audio clarity is spot on, so I finally understand every word without missing a beat. What really stood out was the comfort; the soft cushions are gentle on my ears and don’t create that annoying pressure after wearing them all day. The microphone quality is excellent too—my voice comes through clearly, which means I’m not getting asked to repeat myself anymore. The construction feels sturdy and reliable. I’ve already recommended these to the team, and two more pairs were quickly added to our setup. Truly a 10/10 experience.

Carl
Reviews 1

I’m absolutely loving my purchase from Headsets Direct in Prescott. The comfort level is outstanding, and I appreciate the flexibility of wearing it on either side with full boom control. The audio performance is top-notch; people on the other end constantly comment on how clear my voice sounds. It works perfectly with landlines too, and the battery easily lasts through my entire workday. My only minor confusion was figuring out how the noise cancellation switch works, but I just keep it off to preserve battery life. Highly recommend this gear to anyone looking for reliable headset solutions.

Melissa Escalona
Reviews 1

Our company tried to order headsets from this location and the owner Wayne called me to let me know that he can not take our order because the shipping address and billing address on our company credit card didn't match and it could be fraud. I provided this company with our toll free number, my cell phone, company email and my direct desk phone. So just FYI if your billing and shipping address do not match DO NOT ORDER. I wasted TWO days trying to provide them with the information they asked.

Don B
Reviews 1

When I started looking for new audio gear, I wasn’t sure what to look for, but the team at Headsets Direct made it easy. They took the time to understand my specific business needs and guided me to the right choice. The Jabra Engage 65 Mono Wireless Headset turned out to be exactly what I was after. If you need expert advice from a dedicated headset resource, I can’t recommend them enough.

r n fox
Reviews 1

I’ve been buying headsets from Headsets Direct in Prescott for a while, and the Encore 520 is a standout. It’s incredibly comfortable for long wear, and the sound quality is excellent. The microphone does a great job of filtering out office noise, keeping my calls crisp and clear. Very happy with this purchase from the folks at Headsets Direct.

Tom H
Reviews 1

I’ve found these headsets reliable and consistent in performance. My only frustration is that Plantronics doesn’t make it easy to tell this model apart from others using standard QD cables. Shipped from Prescott, AZ, it’s a solid choice, even if the labeling could be clearer.

Cathy P.
Reviews 1

I stopped by Headsets Direct in Prescott to get replacement earbud loops. After checking the web for quotes, I decided to cut out the middleman and contact the manufacturer directly. They answered right away with great advice and options. I placed the order online and had the parts in hand the very next day. Top-notch service from start to finish.

Gary S
Reviews 1

Having worked in a 911 call center years ago, I know the quality of a good headset. It is a relief to find Headsets Direct still stocks this specific model since it has been discontinued elsewhere. I have found that the newer versions with foam cushions just don’t compare, so I am very happy this one is available.

Patti
Reviews 1

I’m genuinely impressed by this little adapter. Coming from Headsets Direct, a trusted name in audio accessories since 1996, I wasn’t entirely sure if such a simple plug-in cord could deliver crystal-clear sound, but it completely exceeded my expectations. The reception is excellent, and the pull-apart clip is a fantastic touch—it feels sturdy and secure but is incredibly easy to connect or disconnect in seconds. I also appreciate the coiled design; it’s so lightweight that moving a few feet away from my desk doesn’t create any heavy drag on the headset, even without clipping it to my clothes. A solid, high-quality product that delivers exactly what it promises.

Mary900
Reviews 1

The connection is rock solid, just as I hoped. I swapped out my earbuds for a professional noise-canceling headset from Headsets Direct to handle conference calls on my iPhone, and the difference is night and day. This adapter makes it so seamless that I’m already a fan—I’ve got one at home, one at work, and I’ve gifted three to friends. Highly recommended.

Paula
Reviews 1

I’m really disappointed with this headset from Headsets Direct. I thought going for an in-ear design would be more comfortable and save my hair from headband dents, but it’s been a hassle. Since I have small ears, the earpiece won’t stay put, and the cord’s weight drags it out constantly. I even have to clip it to my shirt just to keep it in place. Plus, as a woman with long hair, my strands keep getting tangled in the wires, making it slip out even more. I’ve decided to return it and buy an over-the-ear model with a headband instead. Hard to believe I’m down $100 for such a flawed fit.

Paula B
Reviews 1

I’m really glad I found these replacement ear hooks. They tend to break fairly easily, but swapping them out is much more cost-effective than buying a whole new unit. They’re incredibly comfortable, which is crucial since I wear them for eight hours a day at Headsets Direct. Having the two different sizes available was a great touch and really helped me find the perfect fit.

Tracey
Reviews 1

Headsets Direct has always been my go-to for quality audio gear, and this model fits the bill well. The sound clarity is excellent, and it’s quite comfortable to wear for long periods. While I do notice it’s a bit heavier than some other options, it’s not a dealbreaker and still feels like a solid, reliable choice from a company that’s been in the business since '96.

Jerry
Reviews 1

If you’re like me and have been using headsets for over two decades, finding a reliable replacement can be tough. My experience with Headsets Direct in Prescott has been fantastic. This model is a game-changer for my poor hearing because the dual speakers help mask office noise while ensuring I’m heard clearly. I haven’t had a single complaint about my audio quality, which was a common issue with my old gear. The sound is crisp and superior to my previous sets. My only minor gripe is with the spring-loaded pivot on the speaker arm; it’s a bit too strong and causes the mic side to shift while I’m wearing it, unlike other designs that stay put. Also, given the long hours I spend on calls, an over-the-ear design might have been more comfortable than the on-ear style, though I understand the trade-off for portability. Still, for someone with hearing loss, this is a lifesaver. Highly recommend.

Admin
Reviews 1

Works well as long as you keep your phone flat. The headset adds enough weight that it causes issues if the phone is tilted in a holder, but it performs perfectly on a flat surface. I’ve only used it for a short time so far, but it seems like a solid choice from Headsets Direct.

SS
Reviews 1

I bought the MDA220 for my ShoreTEL system after Headsets Direct in Prescott suggested that cheaper USB headsets or earbuds might work with an adapter. That didn’t quite pan out. I first tested two adapters with earbuds; while I could hear audio, the mic was useless unless I switched to a Plantronics USB headset first. I then tried a Logitech USB headset, which had similar issues, so I abandoned that idea. Ultimately, I used the MDA220 with a Plantronics headset. It worked, but the unit frequently went offline, forcing me to unplug and replug it to reset the connection. After a few days of this minor frustration, I decided it wasn’t for me. It’s probably fine for tech-savvy users with a high tolerance for finicky gear, but for anyone else, it’s a dealbreaker. I’d have returned it to Headsets Direct, but the packing material was already trashed, so the MDA220 is likely ending up in the garbage.

SS
Reviews 1

I’ve been using the HW720 with my ShoreTEL setup and it performs flawlessly. The design is sleek and it definitely feels worth the extra few dollars over the HW520. As a specialist retailer, Headsets Direct in Prescott delivered exactly what I needed—solid quality and no complaints at all.

ClintB
Reviews 1

After trying out numerous headsets over the years, I can confidently say this is the top-tier choice. The setup is incredibly intuitive—anyone can get it running without needing a tech background. The instructions are crystal clear, and the value for money is hard to beat. Hats off to the team at Headsets Direct for delivering such quality service and products!

The blue lighted part catches the eye so that I'm not interrupted on the phone.
Reviews 1

I picked this up from Headsets Direct in Prescott because I needed something that really stands out during calls. The blue light is a game-changer—it grabs your attention immediately without being distracting, so you never lose focus on the conversation. Really happy with this purchase.

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About Headsets Direct, Inc.

Headsets Direct has been a specialist in the telephone headset industry since 1996 and is an Authorized Plantronics Stocking Distributor.

Headsets Direct is a Headset Resource Center providing instructional videos, headset blog, user manuals, product guides, customer reviews and ratings, interactive setup guides, headset Q&A, Live Chat customer service, headset articles, ergonomic information and much more.

Address
1454 west gurley street