Questions about Hansen & Sons Chimney & Fireplace, LLC
What is Hansen & Sons Chimney & Fireplace, LLC?
Hansen & Sons Chimney & Fireplace, LLC is a construction company founded in 1953 that provides chimney repair, sweeping, fireplace installation, and home masonry repair. The business claims to have served over 22,000 families in the Madison, Wisconsin area for 73 straight years. They offer services ranging from annual maintenance inspections to full system rebuilds and new hearth appliance installations.
Where are the business locations and what are their specific hours?
The company operates two distinct locations: a Monona showroom at 850 E Broadway that requires appointments for visits, and a Madison office at 3242 Progress Rd for general inquiries and payments. Their Madison office is open Monday through Thursday from 8:30 AM to 5:00 PM and Friday from 9:00 AM to 3:00 PM, while the Monona showroom is available by appointment only.
How can a customer schedule a service or access their account?
To get started, customers can schedule services, view photos, and access past appointment details through the Customer Portal link on their website. For new appointments, they can fill out an online form, and existing clients can log in to manage their accounts and schedule future visits.
What warranty terms are offered for chimney repairs?
The business offers a 'Rock Solid' LIFETIME Warranty for chimney repairs, which is highlighted as a key feature for customers seeking long-term protection for their home systems.
What specific services does the company provide?
Hansen & Sons provides a wide range of fireplace and chimney services including maintenance, repairs, and new installations. They also specialize in home masonry repair, such as tuckpointing, and can service all makes and models of fireplaces.
How does the company ensure its technicians are qualified?
The company states that they complete an annual company-wide training at Copperfield Academy to ensure their knowledge remains up-to-date with industry standards from organizations like NCHPBA, HPBA, NCSG, and NCCG.
How long has the business been in operation?
According to their website, Hansen & Sons has been operating for 73 years since 1953, making it one of the longest-standing chimney and fireplace companies in the Madison area.
Are there any restrictions on scheduling appointments?
The company explicitly states that due to high volume, they can no longer schedule diagnostic or gas inspection appointments for units they did not install themselves.
What claims does the business make about its reputation and priorities?
The business claims to be Madison's #1 Chimney & Fireplace Company and emphasizes that safety is their top priority when providing services to homeowners.
Does the business offer financing?
The company offers financing options for customers who need to pay for chimney and fireplace services, as indicated by the financing call-to-action on their website.
What maintenance advice does the company give to homeowners?
Hansen & Sons recommends that customers schedule annual chimney inspections and cleanings to prevent creosote buildup, carbon monoxide risks, and water leaks that could lead to mold.
What brands of fireplaces do they service?
The company services all makes and models of fireplaces, including brands like Majestic, Empire, and SimpliFire, allowing them to handle various types of hearth appliances.
What range of fireplace sizes do they offer?
The business offers a variety of fireplace sizes ranging from 12 inches to 72 inches, catering to different home renovation and new construction needs.
How can existing clients manage their appointments?
The business provides a Customer Portal where existing clients can view photos, documents, and schedule their next appointment without needing to call.
How can I contact Hansen & Sons Chimney & Fireplace, LLC?
You can reach Hansen & Sons Chimney & Fireplace, LLC by phone at (608) 413-3431.
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In our company, everyone is a part of our great big Hansen & Sons family…including you! Every employee we hire is dedicated to the success and follow-through of each project we work on. We take our jobs – and our role in the community – seriously, and in an effort to provide the best and most trustworthy service possible, we make sure that you're fully supported throughout your time working with us.
From the moment you pick up the phone or walk through our showroom door, our aim is to make you as comfortable as possible – whether that means answering specific questions about the products we sell or providing you with our service information for scheduling.
- Website
- hansenandsons.com
- Phone
- (608) 413-3431
- Address
- 414 D'Onofrio Dr., Suite 220, Madison, Wisconsin, 53719
- Business hours
- Mon-Thu: 08:30 - 17:00, Fri: 09:00 - 15:00, Sat-Sun: Closed
- Founded
- 1953
- Categories
- Construction