Avivo

Avivo is a registered NDIS provider offering aged care, disability, veteran, and mental health support services across Western Australia. With nearly 60 years of experience since 1967, they help people live independently at home through personalized care plans. They serve over 50,000 families and operate with over 80 local teams across the state.

Avivo operates in more than 420 suburbs across metro and regional Western Australia, from the city to country towns. Their head office is located at 30 Hasler Road, Osborne Park, Western Australia, 6017. They provide support close to home for those who want to stay connected to their local community.

You can reach Avivo by calling their head office number at +61 1300 428 486. They also offer a customer portal and resource hub on their website for additional support and information. Their offices are open Monday to Friday from 08:00 to 16:00, with Saturday and Sunday closed.

Avivo provides a range of specialist services including post-hospital care, nursing, dementia care, end-of-life care, and respite for carers. They also offer in-home disability support, mental health services, and veteran care tailored to individual needs. These services are delivered at home with dignity and compassion.

For Commonwealth Home Support Program (CHSP) services, most customers pay a co-contribution of $15 per hour for the support they receive. There are no exit fees or hidden charges under the CHSP, allowing access with confidence. Contribution fees for other programs depend on the assessment conducted by My Aged Care based on income and assets.

Avivo operates in Neighbourhood Teams, meaning they have small, local teams dedicated to supporting customers in their specific communities. This structure helps them understand local needs and provide familiar faces who know and understand the client. They aim to provide continuity of care with the same Support Workers each week.

To get started, Avivo can guide you through the application process for the Commonwealth Home Support Program or Support at Home. They connect you with the right people to get your plan started and help you choose your own Support Workers. They also offer advice on managing plans and budgets for both agency-managed and self-managed clients.

Avivo offers overnight support depending on plan eligibility and care requirements, but a two-week notice period is required to arrange this service. They also provide personal care, social and community support, transport services, and home modification assistive technology. Night services and 24-hour care at home are available for those with complex needs.

All Avivo staff undergo a rigorous recruitment process that includes police clearance, NDIS worker screening, and reference checks. They also complete initial and ongoing training to ensure they are experienced and caring. Service Coordinators regularly check in with customers to ensure satisfaction and resolve any concerns quickly.

If you are unhappy with a Support Worker, you can contact an Avivo Service Coordinator to discuss your concerns. They do not charge any fees for requesting a change in care staff. They also develop personalized Support Plans with strategies to ensure effective communication for customers with hearing, vision, or tech limitations.

Avivo has been trusted by over 50,000 Western Australians for nearly 60 years, starting with Gertrude 'Gwin' Ruston in the 1960s. They are a not-for-profit community organisation that prioritizes purpose over profit. Their mission is to provide practical, individualised support for people to live a good life in a community that values them.

Avivo acknowledges the Traditional Owners of country throughout Western Australia and recognises their continuing connection to culture, lands, waters, and community. They pay respect to Aboriginal and Torres Strait Islander cultures and to Elders past and present. This commitment to local culture is part of their approach to supporting Western Australians.

Avivo provides a monthly statement detailing available funding, services used and costs, and the remaining balance. They also offer a customer portal where clients can pay their invoice and access resources. This transparency helps families manage their care and finances effectively.

The official website of Avivo is avivo.org.au.

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