Guerlain

My husband ordered various perfumes online before Christmas, the delivery arrived defective and a part was missing.
We complained to Guerlain, then emailed all the required documents (pictures, non-delivery declaration, ..) in detail.
I sent the first email to Guerlain on December 6th, because a woman Linda also replied that she would take care of it!
Since then I have asked about 10x, but no answer!
I can't confirm that Guerlain's goal is complete customer satisfaction!
Elizabeth Drack

Professional and pleasant team. Very nice place to buy your perfume or else why not take advantage of it!

No need to repeat - iconic house of Paris, France.With unique products and a caring approach of each person welcoming you in the Boutique

The gift wrapping was immaculate. Staff were very helpful.

Very nice shop well arranged and interesting exhibitions

I had the pleasure, with a person of the house, to make a magnificent visit through the store.

Love this store they have so many amazing scents and the guy who helped me and my husband was so nice there were persons working there looking at us like we didn t belong but for the most part we were happy and will be back

Interesting treatment. Beautiful setting, nice welcome!

Haut lieu , je devrait dire Temple de la parfumerie pour qui connait l'histoire de cette saga GUERLAIN.

Mother house of the famous perfumery, take a walk to the floor if you are allowed ...

Guerlain has a great variety of different perfumes including all famous brands. Everytime I make my wife a present from this store , she is very grateful she married me.

I love Guerlain client for 50 years Staff always welcome

Disappointing experience. We had been looking forward to visiting this particular Guerlain as we both had fond memories of great service, wonderful ambience, and an opportunity to try the new range of perfumes...what a shock! We were completely ignored by the staff and received no assistance at all. The shop itself has been modernised but the place for us has lost its charm and wow factor...shame!

ABSENCE D ACCUEIL TELEPHONIQUE LAMENTABLE POUR UNE TELLE ADRESSE....REPONDEUR FRANCAIS ET ANGLAIS ET UNE NOUVELLE LIGNE ET ENCORE ET ENCORE
DE QUI SE MOQUE T ON ....

Luxury, calm and voluptuousness. A beautiful address Champs Elysees to perfume and a very competent staff, which becomes rare ...
Saleswoman very good advice.

A beautiful establishment. The staff is welcoming, friendly and professional. Luxury in the French tradition

Perfumery in a historic place with a wide range of famous products spread over two modern and old rooms very surprising to visit

Very very nice boutique of the Guerlain brand of cosmetics and perfumes. Everything is sublime. The counselors are very professional and good advice. The spa treatments are magnificent. You will come out delighted. I recommend

Very competent, professional and attentive staff. A truly magnificent boutique that awakens all the senses. Quality products. An exceptional place steeped in history and modernity whose refinement is very much like the house of Guerlain. A very nice discovery!

A real shopping experience and Jade was a dream. something really special to treat yourself.

WAW only WAW incredible store it smells so expensive that you get a bit expensive but it's worth it. It's just great and exeptional I love this store it's my sister who showed me without a doubt one of the best perfume store

A shop where the staff is smiling, welcoming, showcases and scenery more beautiful than the others, perfumes both subtle, soft, explosive and always beautiful bottles. I just love it.

One the most traditional perfumeries in France. A delight to the senses

The flagship store of guerlain
Attentive staff

A beautiful showcase for the brand ... "The flagship" as they say ... welcoming staff, listening to your requests and polite without being obsequious ... the prices are the same as at the dealers of the brand ... with exclusive products in this shop. The shop is beautiful with a soft decor, no fault of taste ... the entrance is free ... go there if you spent on the Champs Elysees ...

Les meilleurs depuis longtemps et pour encore longtemps !

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Great products and value for your money

Very disappointed service! Advice unfit for listening to the client. The saleswoman is looking to make sales figures! Slow service. This comment only concerns the Champs Elysees shop. It is clear that this shop has a passing clientele and thinks to afford to treat customers with negligence. Big mistake.

The shop is so beautiful .... a dive into the history of the brand ...

Very nice staff.
Tremendous collection of majestic unique perfumes.
Prices are upto roof sadly, but worth it.

A real pleasure to be pampered before, during and after the treatments, to meet beauticians in our listening! These 2h of treatments were a delight! Just let yourself be guided ... Thanks to Camille from Normandy

We do not necessarily think about it but I am very very pleasantly surprised by their cream and facial care!

Beautiful store. Friendly staff and good advice. A beautiful buying experience with real attention to the customer and his experience.

We entered the store tentatively searching for a fragrance for a friend and we were marvellously helped by everyone. Such nice and helpful staff!

The staff is very friendly and patient. You spend a lot of money, but the product is top quality. Definitely not a luxury to splurge on a lot, but we'll worth it.

Only 5 stars is not enough. We were received by Vivianne, a lovely lady who helped us with our choice of gifts. Thank you again to you for this unparalleled customer service.

Too many passing saleswomen, suddenly bad advice and above all as long a waiting time as at a post office, a pity for such a prestigious store.

If you like to have personalized perfume go to this place

Very disappointed..accueil beaucou less pleasant than formerly ...

Paradise especially for ladies, I have been to give a gift and there is the impression of choice. Even the male section defends itself!

This store also has a tea room, pastry shop and a restaurant where you can find Guerlain smells. The welcome at the store level is also perfect, very professional.

Wonderful. Very nice and friendly personalized service.

No words so eloquent historical and beautiful place.

Very courteous welcome. The advice given is very professional to allow to acquire the ideal perfume.

Employee sales force is insufficient. Perfume There are things to sell only here, and even if you have a lot of talents, you laugh and wait and explain well. If you are interested in perfume at least once, you will find a small shopping bag in your hand when you go out. Compared to the perfume shops around, the employees feel a lot of sense.

Beautiful scents and very helpful, professional and kind staff.

A marvel for lovers of the brand and makeup and perfumery in general

A must see. ..you have to enter ..... surprise. ....