Gubagoo

Worthless. I'm convinced nobody actually works here. The "chat room" must be staffed by internet robots (aka "Bots") because they keep telling me the same answers to my questions over and over and over again. If you're a car dealership, I would advise against wasting my money on this garbage service!

Whatever is on the other end of this chat app is either a poorly trained script reader or a bot trying to answer basic questions. I grew frustrated quickly and actually felt deceived that I was going to be talking to someone at the auto dealership when in fact I was not. Just a word of advice do not ask if I m still here constantly while I m typing out an answer to a question. This app actually made an already weak service issue much more likely to cause me to leave as a customer.

This company lies. Wanda and Jyrah the trainers point blank fired my bf and i for not disclosing we were a couple but told Rod and David totally different stories. They can't even keep it straight. David, as i told you if they lied to us they can lie to you. You seem like a nice person but seriously you are working for a shady company. Get rid of the trainers before you have more complaints.

Good tool if you want to list inventory on Marketplace. Absolute train wreck for handling FB messages and FB chat. Their canned responses are awful and don t help the end user. Even after directions and exact copy points, they still miss it. Really disappointing.

Just wasted 15 minutes with Vernon trying to schedule an appointment. This is not a human this is a mess. If I did not need the service I would not go to the Joey Acardi dealership. This is not added service this is a blocker to waste your time. Let people look you do not need to pop up in 5 seconds from being on the site. Vernon was no help and wasted time needing everything he calls "BASIC Information" . Do you have your full name, phone number email address, vin, year, make, model of your vehicle as basic. They should stop using to get more customers then loosing them.

They continue to call our business and leave voicemails even though i had politely asked them to stop.

They keep calling me and harassing me with Sales calls. I've just gotten the 5th call/email today after telling them to stop contacting me the first few times. None the less, I don't think I could take a company with this name seriously.

Friendly environment. Growing company. Good people.

It's great to work on a team as passionate and hard working as Gubagoo's. This is a company with huge potential, firing on all cylinders, and a long track for growth!

There is a character limit, so I cannot post the chat conversation. I attached a picture that should convince anyone that it is a bot (and a bad one at that). It was a time-sensitive issue, and the bot was more than useless. If I believed their statement that it was "not a bot," I would be furious and the dealership would lose a sale. I'm still a bit upset that I wasted so much time chatting with an inept computer with no clear path to escalate an issue. At the very minimum they should have a way to detect chats that are going south and then direct them to a human or to the dealership's actual sales staff. I also am mad that they lie about being chat-bots. That shows poor moral character for this company, but also reflects poorly on the dealership.

If you are thinking about buying this wonderful work of ineptitude, just go to their website after hours and ask their chat something. Try asking something over and over again. I got the same response each time. A human would not respond that way.

Great product. I have used it at 3 different companies and couldn't be happier with results and service.

Will not stop contacting even after repeatedly asking them to do so. That's not sales, that's harassment.

Edit: I posted this 3 years ago, still to this day they call.

Want to pay for something that actually works? This is it. We've been using this for over 3 years. It is light years ahead of anything other chat service, always on the cutting edge, and worth every penny we pay for it. Super cool people to work with ask for Heather or Justin they will hook you up to higher profits! This is the real deal

Potential Employers Beware!!! I applied for a position with this company recently. Was contacted via a team lead for initial phone interview. That conversation was very interesting and engaging. The team lead thought it would be a good idea to move forward in the interview process. Thus, I was sent a interview invite via email for a second interview. This interview was suppose to be a zoom interview. At the time of the interview I waited at least ten minutes in the personal zoom meeting room just for no one else to join. After ten minutes I reached out to the initial team leader who interview to ask if the interview was still happening. She replied back that the zoom interview will be held by a different associate in a different zoom personal meeting room. Thus, I went to the new zoom personal meeting room to do the interview. The interviewee never showed up. Thus, I contacted the interviewer to ask if she still conducting the interview. She replied back with and stated that I was late to the meeting so therefore they will not be moving forward and good luck. I was flabbergasted at the disrespect and lack of accountability. Thus, if you are a potential employee, please trend carefully with this company.

Pretty bad robotic AI, but it seems to work...okay...I do wish they wouldn't try to pretend it's a real live person, though, kinda patronizing.

Great place to work. Company provides flexible work hours and makes you really feel like you are part of a team.