There is a character limit, so I cannot post the c...

There is a character limit, so I cannot post the chat conversation. I attached a picture that should convince anyone that it is a bot (and a bad one at that). It was a time-sensitive issue, and the bot was more than useless. If I believed their statement that it was "not a bot," I would be furious and the dealership would lose a sale. I'm still a bit upset that I wasted so much time chatting with an inept computer with no clear path to escalate an issue. At the very minimum they should have a way to detect chats that are going south and then direct them to a human or to the dealership's actual sales staff. I also am mad that they lie about being chat-bots. That shows poor moral character for this company, but also reflects poorly on the dealership.

If you are thinking about buying this wonderful work of ineptitude, just go to their website after hours and ask their chat something. Try asking something over and over again. I got the same response each time. A human would not respond that way.