Excellent mechanical service by a team who genuinely cares.
I had a small miscommunication issue whilst getting my bike serviced and prepared for a MTB marathon race.
Once the staff were aware, everyone including the mechanic and the owner went out of their way to prepare the bike on time and th...
Staff are absolute champs! Can t recommend their service better- Lewis is fantastic, you can tell he s there for the customers. Thanks giant, so hard to find a good bike store with good service. Will be coming back for all my workshop needs.
A great customer focus... Staff at Giant Sydney care more about customers satisfaction than pushing sales. This is a quality that most shops lost sight of years ago. During a recent "bike set-up", Simon identified the bike that I wanted was technically the wrong size, and the right size was unavaila...
What a top bunch of guys! Friendly, helpful and non-judgemental of my fairly basic bike! Much better than the other alternatives in the CBD. Highly recommend!
bought a bike at cash converters round the corner, went right here to have it checked out. was happy to help and even cable tied some loose wires for me!
willl be back for any maintenance
I attended the store in search of some winter cycling gloves and found the Giro Blaze Gel Gloves for $54.95. A quick search on my phone found the same pair retailing for $39.95 at another bike store nearby. I asked the sales person whether they price matched and was met with a resounding outraged "n...
Definitely exceeded my expectation regarding their service - and the bike is awesome! Nothing was too difficult for them, and every request was met with a "Yes we can".
My interactions with the staff (particularly Simon) were outstanding. Wouldn't hesitate to recommend them
Bought my first bike there. As a newcomer, they helped me all the way from best cycling practices to how to care for the bike and parts. I would highly recommend the team and will definitely buy my new bike from them.
Got a new bike with free first service, when I got the bike home the front tyre was near flat. Went to another Giant store closer to home and they said that no sealant had been used on the front tyre so the bike was never checked properly before they handed it over to me. I decided not to redeem my ...
Old fashion helpful, friendly service-Great Specials
If Google had 10 stars I'd give them all to the crew at Giant Sydney! I bought 2 bikes off them, a roadie a year ago and a sweet Trance 29 carbon last week. Best advice, sales team knowledgeable and never felt they were doing the hard sell. European guy was super professional and you could see he ri...
I happened upon this store by sheer coincidence as I was on my way to a different bike store. Lucky me because these guys were just awesome. They offered me help right away in a no pressure style and backed off right away when I said I was good for the moment. When I was ready for help, the gentl...
Probably the best priced of the cycling shops along this strip.
The staff are very helpful and give great support. The workshop is good and honest, and know their stuff, very good with Di2 too.
Update: thought I would give the guys another chance, what can I say... vast difference to my last experience, will definitly come back.
Although I didn't originally buy my 8yo bike from the store - I have taken it in several times to have maintenance jobs attended to that I wasn't confident in doing right myself. The service is excellent. The guys in the workshop listen carefully to what you would like done and suggest anything else...
The staff are amazing - we were helped by a really professional and nice guy called Rodrigo - he gave excellent advice and tips and we would highly recommend.
Great service and attitude -- these guys know their bikes and are happy to provide good advice that will meet your needs.
I love that Giant Sydney is a big brand shop with the feel of a real local bike shop. I have been constantly impressed with the levels of service I have received despite the ridiculous requests and challenges I have presented to them in the past. They take excellent care of my bike and do so much fo...
Giant always has great customer service from the friendly staff!
Just had my 2016 Propel fixed (under warranty).
Working perfectly now thanks to the workshop guys. I still deal directly with the guy that sold me the bike (Lewis) who always goes out of his way to make sure I m looked after.
I still haven t changed the bike fit 1mm either.
Thanks guys!
I bought a bike from Giant Sydney, that part was great. I walked in, handed them money and walked out happy as.
When I went to book in my first free service things went south. The first booking I made they didn't have a record of, I made it in store, whatever, mistakes happen. I re-booked, waited...
Highly recommended!!! Aside from the excellent discounted price i got for my fantastic bike, their customer service + after sales service support is where their team shines most! Simon was my bike fitter did a very excellent job, and Dave was a champ to deal with customer post sales. love these guys...
It's a shame that there's no option to put 0 stars.
Went in to lay buy a bicycle and was told the period in which I had to pay it off was 1 month!
I asked if the bicycle was in stock and the service attendant said they had to order one in.
Tried calling numerous times after that day and no one ev...
Did an Awesome job of servicing my bike. its singing :) also quick turn around time dropped it of at lunch and was able to pick it up and ride it home the same day.
I was looking for a single speed chain tensioner, there were two guys behind the counter that insisted finishing their conversation before even saying a word to me. I also asked if they had any idea where I could find one or locate one but that was answered with that's not our job.
It looked like a...
Great team and took the time with me due to stuttering
Thanks for the excellent service. My bike runs like a dream thanks to your excellent mechanics!
Highly recommended. Brought 3 bikes in last 2yrs from here, no issues. Bike fit great & ongoing service worthwhile
I got a puncture at 6.10pm last night and even though they were shut the guys from the workshop opened up and sold me a couple of spare inner tubes. Great service. Cheers!
I visited Giant last week to buy some bike lights that I had seen online. The lights weren't on the shelf, so I asked for some assistance. The guy was extremely unhelpful, rude and didn't want to converse with me at all! Apparently they don't stock what's on the giant website!
I walked down the s...
Can only give 3 stars as I only visited here once. Staff seemed relaxed and answers questions I had for them. Although I was browsing around for some POC cycling gear and helmets they were limited in stock. Considering the size of the store and the great layout it was disappointing to come to believ...
Unfriendly much too expensive and not accommodating.
Good initial sales service. Bought a bike and a rack (the rack was on order and they said come in a week). Two weeks and two calls and I finally find out that they still haven't ordered it, as they wait for a large order to save money on shipping. Initial service went fine. 2 months later and I try ...
Superb service, great store. I had a helmet issue and really got looked after on two occasions. I've boughtplenty of bits and pieces from them over a few years and can say the guys there are switched on, know their stuff and look after you. Range of accessories is best in Sydney CBD at decent prices...
I recently purchased a bike from these guys and within two weeks, had discovered an issue with the bike. The situation was tricky as I'd already had the bike two weeks, so there was a grey area in terms of responsibility and how the issue arose. With these guys, it wasn't a problem, they are custome...
Really awesome store. Needed a spare part for my giant, the guys were extremely helpful. Gave me the part I needed and also broke a link in my chain free of charge! The same can't be said for other bike shops that decide to charge labour for sneezing on your frame...
Great bikes, really helpful service team and the mechanics in the workshop can do it all!
I was walking around the store when I heard a faint clip-clop coming up behind me. Curious about this noise I turned around and there facing me was an old generic looking cobber who seemed to me at first glance to be a bit pompous. However, as it turns out he was very knowledgeable about the afforda...
Great shop, has just about anything you could need as a city cyclist.Free tune ups with a bike purchased here. I was helped out by Giant Sydney and he was super legit.
A fantastic store, service and community that genuinely supports & empowers everyone who loves cycling -- and especially women -- regardless of whether you're riding the first bike you've owned since you were a kid or you're a hardcore addict of the sport.
Typically I don't write reviews but Giant Sydney have been outstanding in every aspect! My wife and I bought new high end bikes a few months ago with a view to doing some competitive age group triathlons. As we improved over the months post purchase the bikes needed adjustments and fine tuning. Gran...
Excellent service and the staff are superb! You can tell they have passion for cycling! Defo the place to go for any cycling needs!
Really helpful staff, great product support and kind enough to keep a hard item to find aside for me... Very happy with my product and service
Bought our E Bikes from Giant Sydney. Their technical knowledge sold us, the they were also the lowest price. A wheel later I came off and they fixed the disc without charge. Fantastic service and knowledge of the bikes.
Impressive showroom and excellent service. I walked in to buy some new cycle shoes and just mentioned to the guy that I was looking to upgrade my bike in 12 months time.. he then provided some good advice on the difference between the two bikes in my price range.. no pressure to buy and gave me all ...
Great experience buying from Giant Sydney. I dealt with both Simon and Grant, they were both very knowledgeable and helpful when choosing my new TCR. Grant helped me alleviate initial concerns I had with getting a bike with an ISP. He helped me work through the bike fit, geometry and setup. Thanks a...
Very helpful and professional staff. Particularly thanks to Tim and Simon. Me and my GF bought 2 bicycles recently and were fascinated by the customer service in the shop. I had to have my bike replaced due to a small factory paint defect and I did not have any issues with it. The new bike was order...
Exceptional customer service! Bought a new Liv bike yesterday and felt very special during the bike fit. Ash and Simon were amazing, making sure I felt comfortable and giving me expert advises and body positioning tips. I'm all set-up for riding success now ;)
Finding this awkward to write. Almost apologetic.
I bought a giant comax2 here the other day. They ordered the bike in especially even though id madr no commitment to buy. Service was exceptional. Advised on accessories and bike maintenance without hard sell.
They would get 5 no doubt. Only when i...
I have to give Giant a one star - for its mechanic service (paid). (1) XTC team with front 2x crank and xt shifter. To those who don't know, even xt m8000 support 3x crank, but for 2x it is aligned to the lower 2 gears.Back to Giant, during the paid maintenance mechanic aligned it totally wrong, th...
Just came out of this shop. 3 staff in the counter, 1 in the workshop. Not one approached us to even ask if we needed help. I had to make an effort to approach the 3 guys to ask a question as they're too busy watching something on youtube (im assuming)
Not the biggest deal for me but they lost sale...
I just purchased a Giant Fastroad SL1 yesterday. I was fortunate enough to be served by a young gentleman named Lewis.
He is a credit to your company and a credit to himself.
He went over and above with what he did for me, could you please pass on my appreciation.
Straight after a $300 service, the chain kept slipping and came off twice on the 10 km ride home. Had to bring it back in again the next day. They then sorted it and charged me an additional $50 for a new cassette.
Very limited range and arrogant sales staff. I ve been to the store 3 times to check out a TCR I ve had my eyes on and each time the salesperson I spoke to had zero interest in speaking to me (let alone explaining anything). The last time I was in there both guys seemed more interested chatting up a...
Fantastic customer service and quality products. I would not hesitate to recommend this store.
Terrible customer service and arrogant attitude toward customers. For a marquee store they're pretty average all round
I was a bit overwhelmed when going into other bike stores in the past, then I was recommended to see the team at Giant Sydney. I have to say they really helped me when it came to the selection of my new bike as well as the accessories I needed. Thanks for everything guys.
Major service with new tyres, brakes, gears, levers, the full upgrade. Team were outstanding in every way. Got my bike back the same day like new! Professional and extremely knowledgeable staff made my experience so simple and effortless. Will definitely be back again! Thank you
Very bad attention, and they sold me a broken tube and they didn't change it
Ive bought multiple bikes from Giant Sydney and always return due to the great, knowledgeable service from the staff. I highly recommend seeing the team at Giant Sydney for the best service and deal
Great store. As a commuter cyclist needing an upgrade, I decided to do some research about bicycles and found that Giant bicycles were always well regarded for their quality and customer service. I bought a Giant Seek from this store about a year ago, and it is still running strong and well. It is a...
Great store.. Been many times this year.. Prices are good for retail store.. Staff friendly. Warrantied an item twice now with no receipt just remembered my face as customer. Wow.. Amazing
I met one of the friendly Giant staff at Heffron Park and had to comment on his kit. I didn t realise Giant Sydney had such a good range of Pedal Mafia in store and at a good price. I will be buying all my gear from here in the future.
I called and specifically asked if they had a part I needed and was told they had plenty in stock. Drove all the way in to the city and found parking and was told they haven't had that part in stock for weeks. Very annoying!
I went to get a bike for my son that was advertised on their site. They had a newer version for more money. I asked for the one advertised which they didn't have. The sales assistant was not very nice at all and made me feel terrible. I guess I'll have to buy the bike from a reseller as I will not p...
Just went this morning to fix my bike and got excellent serv from them
Staff are friendly and nice vibe. But a little annoyed that every time the bike is serviced I receive the comment that the 'chainrings look tired' and 'should be replaced' even though they are 1 month new.
the Giant cycle team are without doubt the best in Sydney. I have no problem recommending them to service your bike. I have done countless triathlons and ironman distance races and they have never let me down!
Their mechanic Ash, is phenomenal. Top class excellent service and all round good bloke. Without doubt, 5 stars.
They stock and sell quite a large range of goods here. I have bought accessories and other gear in the past with no issues.
When I wanted a new bike, I thought I'd come here and check them out, but it was not to be. There were no promotions at the time, I didn't want to pay sticker price ($$$$$) an...
Called to purchase a Wahoo Kickr while in quarantine. The guys there went out of their way to assist and deliver the Kickr to my inner city hotel. Everything done over the phone, in less than a hour I had it delivered.
5 stars all round, thank you.
Great experience here, just over from UK & checked out the cycle shops on this street, purchased a Liv after a test ride, great value & advise will definitely be back for any upgrades & look to join some rides
Condescending staff.... The bloke behind the counter was on his high horse for some reason... when I asked for help the response I got was 'look over there'. Would not recommend going to Giant for first time buyers.
However, the two other staff members that were busy helping other customers actuall...
I took my Stages Power Meter that I bought elsewhere back here for a warranty claim. Another bike shop that had installed my pedals on my replacement cranks when installing a BB30 adaptor seemed to have welded the pedal on and I could not get it off. The guys at Giant dropped everything, managed (wi...
I felt my bike set up needed some adjustment so I had a bike fit with Simon at Giant, Sydney. Simon was courteous, friendly and, most importantly, knowledgeable. I am very pleased with the result. It was great value at $99. I would highly recommend Simon.
Appalling poor customer service. Didn t care one bit
Received excellent customer service and advice from the workshop mechanic. Bladed spoke re-aligned and knowledge imparted on through axel. All done in 5 mins. Thanks.
You can get any bikes at excellent price at this shop.
Bought a bike and associated gear here. The staff are arrogant, unfriendly and unhelpful. There is a very limited range of accessories and what they have is expensive. The person who served me made me feel like I was interrupting his day. Shop elsewhere is my advice.Terrible service. Will not shop h...
They used to have really good Technician and good service. However, the previous technician is left and now they have new technicians.
Quoted $125 dollars to fix bike but charged $170 when picked it up for same service. Very disappointed and never return again.
Nice shsh, friendly staff, definitely would recommend going there.
The best customer service...the guys at Giant saved the day for a last minute birthday present for my son. Could not have been more accommodating or helpful...will not bike anywhere else from now on. Thanks Grant and team...a very happy 7yo thanks to you!