Gateway bank

Called the bank a couple of times and got through within a few minutes everytime, whereas other banks puts you on hold for 40 mins.
Well done Gateway Bank

The company lost $250,000 in a term deposit. Staff were incompetent, long delays to get transferred to a manager and then just dumped onto another person and I had to repeat myself over 10 times on some things. Amazing!!!

Eventually quite satisfied. On the one hand we had an excellent customer service officer attend to our home loan matters with patience, accuracy and customer satisfaction. However on the other hand, the internal departments did not seem to be properly coordinated and not very organized. We had to chase them up and follow up certain time-based issues that they were supposed to be organizing for us.

Thanks heaps to Deon who was with us through every step of our loan.
He was very caring and helpful. We would definitely recommend the Gateway bank to anyone looking for a loan.
Thanks again Deon.

I have been with Gateway (and previous names) for over 25 years. I've had three home loans, 2 car loans a few personal loans and several different investment accounts.
Their service and staff have always been fantastic. They make traditional Banks look foolish!
Nothing is too hard or too much trouble.

3 Months ago, i opened an account and all my documents have been verified and about 2 weeks after i received a letter from gateway bank advising that they have closed my account without any explanation, I called and was put on hold for half an hour. Anyway, i think i was lucky not to deposit money into my new account otherwise it would be a hassle to withdraw once the account has been closed.

I had been a customer for 30 years and the sheer incompetence of this pretend Bank is astounding, in attempting to discharge a mortgage due to substantial personal issues their care and customer service was appalling, do yourself a favour and use any other real Bank for your Financial Service needs

The worst experience of a credit union after being with them for 10yrs, they cannot communicate and had to call everyday for an answer. Will surely get better service from other banks. Keep away.

They are condescending, arrogant and judgemental on your decisions if you decide to go for another bank's loan rates instead of theirs. Their rates are not competitive, highly unprofessional and I strongly do not recommend them as it reflects on their overall culture and service.

We had a great experience with our liason, Michael, who was extremely helpful and proactive with ensuring we were informed and knew what had to be done in order for a smooth process to occur. Our communication, via emails, were efficient and he would get in touch with us via phone if there were any additional actions that needed to be clarified. Happy with the service we were provided and would recommend to family and friends.