Absolutely disgusting customer service. My garage door (less than 3 years old) on a new build property jammed shut at the top whilst closing it once evening. Being too late to call out an engineer, we had to remove the runners to secure our garage for the night, otherwise all our possessions would ...
Absolutely appalling quality door, gaps within the door panel itself cause my new build garage to flood when it rains.
Very obstructive and evasive on the phone, ultimately stating their doors are not meant to prevent water ingress.
So, a poorly designed door, poor quality assurance and non existe...
Althought this is the factory, the sales staff were helpful in making sure I had the correct part for a broken lock, took payment over the phone & I was able to collect it within the hour. It helps living locally I suppose but I was very pleased with the service.
I ve had the garage door for 2 years current model. It just jams and stops working all the time. Very upsetting as it makes the content of garage easy to steal and costs money to have fixed.
Terrible garage doors and not interested in aftercare. Will definitely not be using this company again.
Not really what you'd expect from a local company that believes there product is the best on the market. Door was installed on the 22nd February 2020, six months later it still isn't working correctly despite numerous adjustments. Garador have now decided that the original bow arm mechanism is not s...
Awful company - tried to deliver me an obviously damaged door, I refused to accept the door and the driver reluctantly took the product back with him.
6 weeks later I am still waiting for a new garage door!
Customer service is obviously not a concept this company have taken on board.
Excellent door, had a garador garage door supplied and installed by sts garage doors and I have to say the door is superb, I cannot Reccommend the garador door and sts highly enough
Regards Kerry
Had to give one star as couldn't post with no stars.
Quite, quite possibly the most unhelpful company I have ever dealt with. Don't think they have ever heard of the term "Customer Service".
Purchased pedestrian exterior access door for my garage in 2016 that leaks buckets. Asked for help and was told these doors are not designed to keep our English weather out. Surly an exterior door should keep the rain out? Even the original door didn't leak like this one does....think twice.
Have two identical garage Doors - Hazelbury Design GRP Style in Cherry Oak. Purchased and installed in April 2008. In just 10 years these have faded badly. Have discussed with Garador but a poor response. Unfortunately due to this I would not purchase from them again.
I needed some spare parts from Garador Ltd. May I take this opportunity to thank them for their help in sourcing the parts I required and posting them to me so promptly. Their telephone sales team were brilliant and so professional in identifying the parts I required and for the way in which they de...
Original response is good, woe beide you if yuo have any issues
Door developed deep scores acrosss the front soon after fitting. Have tried to get it sorted but now, 9months later no action and little or n o response from Garador.
I would definitely not reccomend usng them
Today '12 6 2019 an engineer from Garador Ltd provided the most helpful and kindly service over the 'phone that I have received from any company for a very long time; an.d it resolved our problem Thank you
Would just like to thank Mark and Bob for being so efficient in fitting me a new Garamatic operator for my garage door in Cheltenham. They were on time and very polite while doing their job.Thank you.