Focus care

Focus Care is a registered provider of the Government funded Support at Home program and a registered NDIS provider that offers in-home aged care, dementia care, and disability support services. They work with people's strengths to offer highly individualised support tailored to each client's unique needs, choices, and goals. The business operates across Australia's east coast, including Sydney, Newcastle, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast.

The business employs a diverse team of support workers who speak a wide range of languages to ensure clear communication and cultural matching for clients. Their approach includes using Montessori techniques specifically for dementia care to help manage memory loss and support independence. They also offer private care and nursing services that are available to people of any age, not just seniors.

Clients can access three types of subsidised care through the Support at Home program, which replaces Home Care Packages. These include Clinical Support, Independence services, and Everyday Living services, some of which come with a means-tested subsidy. Private care and nursing are also offered privately for those who do not have a package or need immediate assistance.

The business emphasizes matching clients with support workers who share similar interests, cultural backgrounds, or linguistic preferences to create a comfortable environment. They also schedule visits to suit the client's existing routine, aiming to create a familiar structure for their week. This personalisation is a core part of their service delivery model.

Focus Care operates from multiple office locations across Australia, including their main office in North Strathfield NSW, as well as offices in Moonee Ponds VIC and Milton QLD. They provide services in Sydney, Newcastle, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast, though they note their network is growing.

The business states that their support workers are directly employed, thoroughly vetted, and continuously trained rather than outsourced. They claim to have over 50 types of home care services tailored to individual needs, ranging from social support and personal care to home nursing and transport. Their team includes dedicated managers like Cassandra, the Clinical Quality Manager, and Briana, the Occupational Therapist.

Clients can initiate contact by making a referral through a short form on their website, which asks for details about the client's funding source and service interests. The process involves a free, no-obligation care consultation at the client's home, followed by designing a service plan that addresses specific needs. After the plan is designed, the client is matched with a support worker and services commence.

The business highlights that their dedicated care managers create goal-based support plans that are agile and adapt to changing needs. They also mention that their leadership team includes a founder and CEO named Christina Harlamb, who has experience in aged care policy and personal experience with dementia. This leadership background informs their focus on individual-centred care.

The business mentions that their dementia care program uses Montessori techniques to help manage memory loss and keep people living with dementia living independently in their homes for longer. They also offer support coordination services for clients who need assistance managing their care plans and coordinating with other health professionals.

Focus Care provides a variety of services including physiotherapy, occupational therapy, and in-home nursing to support medical needs and daily living activities. They also offer group art classes as part of their private care options, aiming to provide social engagement and creative outlets for clients.

The business states that their support workers speak a diverse range of languages to help match the right support to every client. This multilingual capability is intended to improve communication and ensure that clients feel understood and respected in their care interactions.

The business has offices in New South Wales, Victoria, and Queensland, with specific addresses provided for each location. Their main contact number is 1800 362 871, and they operate from their North Strathfield NSW office during business hours.

The official website of Focus care is focuscare.com.au.

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