This is the kind of customer service they provide to owners who they are frustrated with.
“Honestly, I don’t know how else to explain to you.
I am not going to keep arguing over e-mail a 33.00 CAD chargeback it’s a waste of my time.”
Terrible. Property manager Steven Loo does not respond to emails or phone calls. Put a request in to get a copy of the building key, and it has been 4 months of me emailing him and requesting he provide a copy.
It should not take this long to provide an answer and a copy of a building key. Main off...
The worst residential ever. Had my ceiling opened up before I moved in saying there’s a leak reported from downstairs. Turned out the leak actually from upstairs so all the ceilings from our three owners were opened up somehow mine was the only one left open. It’s been three years almost. Probably b...
I recently moved into the Dorchester apartment building on Vancouver and one of the reasons I took the apartment was because Shaun Nichol that helped me to can get agreement at my office while I was busy. He answered all of my questions clearly and promptly even after office hours if needed. So I ap...
Corrupt and useless. The dumbest human beings under one company.
I live in Yaletown in a building managed by First Service Residential. Our manager has helped us navigate some difficult situations and has been very responsive. The concierge team, also provided by First Service, is excellent and very professional.
I'm tenant on 1122 Burnaby Street. Our property manager (Jose Forte) is fantastic. Always very helpful, gentle and happy. The communications are all made in advance and the building is always clean and tidy. Bonus points for our decoration of Halloween and Christmas. I definitely recommend this buil...
I've just recently moved into the Adagio at the start of August. Rating is obviously open to change as time goes on and I've had limited interaction with FSR directly so far, but the building manager (Shaun Nichol) has so far been very accommodating and responsive to my concerns. There was a bit of ...
The Beverley is a first class building with a first class concierge. Shalini manages all aspects of our building to keep it running efficiently and goes above and beyond to serve all our residents. During these times of Covid she makes sure all protocols are met in order to keep us all safe! And al...
I have been working with these guys for a while( contracting)Super to deal with, prompt payment and the property manager Kris Lonkar is a pleasure to work with.
We are very happy with our building manager Wayne, he is always so quick to respond and the team keeps the building very clean and safe. I feel they make us feel secure in terms of not letting strangers in and being available most of the time. My husband and I moved to this building May 2019 and we ...
Mission View Estates is awesome. Everything is great here. The managers Dan, Leah, and Shane are amazing. You don't have to wait for things to get fixed, and usually they will crack jomes as they are doing it!
Trades guys show up fast, and the place is always clean! Shane is usually whistling down ...
We moved into the Westwyn in April. Larysa, the property manager, has been very helpful and responsive. The building is quiet, well kept and has many long term tenants. We are pleased with the management and enjoy living here!
We worked with Mahyar Attar for one of our listings at the Elan in Yaletown. He was incredibly helpful, very quick to respond and provided answers to any questions we had and provided missing documents right away. We were EXTREMELY impressed with his efficiency and high quality service. Thank you v...
Terrible company. They manage our building here on Brentwood Drive (Brentwood Gate), and ever since they have taken over management everything has gone to the wayside. Our building hot tub has been non functioning off and on for the last year, completely ignored by the caretaker. I ve left countless...
Our building manager, Anilla, at Pat Rose Place, is exceptional. She s friendly, accessible and totally professional.
Apart from the fact that they hired my building manager, Richard, I don't know much about FirstService Residential. Richard is such a good building manager, however, that I'd certainly give them the benefit of the doubt should I ever think of moving. A few examples:
No surprises- Renovation/repai...
I was a resident of Dorchester Apartment. The manager, Harman Basra, was the excellent manager. He was very friendly and kindness. He was the best manager. I really appreciate his help.
Vivian Yang of Connect. Incompetent. First residential hires incompetent people to run the building. Absolute no help from Vivian whatsoever. And trying to get in touch with your strata manager. Goodluck. First residential seriously needs to step up their game in hiring competent employees to run th...
Rafael is very helpful and responds immediately to my questions. He takes support to provide services He is nice to my family and cheerful. Thanks for your hardworking, Rafael!
I had an unusual request related to getting access to the building and our property manager Phillip Lim was able to resolve my request both quickly and effectively. I really appreciate what he has done.
I have dealt with the property manager at their building on Water Street. They have always been very friendly and professional. I have nothing but good things to say about my experience with First Service Residential.
Aviara Burnaby - Very carefully and professionally managed. From the building manager setting a very very high and consistent level of quality and implementation of rules for all residents and workers, makes it very easy to know what is expected from all to keep Aviara looking great for years. Its o...
When I first moved into this apartment building in the West End, one of my new neighbors came by to welcome me and said the best thing about living here is the building manager, Richard. I have lived here almost two years now and they were most certainly right about that. Richard is extremely friend...
Thank you so much Larisa for your time ! We leaved in Westwyn area and were so happy deal with this company !
I recently moved into the Bella Vista apartment building on Barclay and one of the reasons I took the apartment was because I could see how well managed it is. The Resident Manager, Faye Skawski, lives in the building, so I know she has a vested interest in its maintenance. When I first reached out ...
FirstService Residential are the worst Property Management Company I've experienced. They are rude, lazy and have no idea what customer service involves. Issues reported are met with disdain and it takes multiple requests for Building/Strata Management to even acknowledge your issue, which I firmly ...
I had an excellent experience with Shaun Nichol as my building manager. The building was well managed, and repairs were always taken care of in a timely manner. I also appreciated how quick he was to answer my questions! Will miss having him as my building manager.
Rafael Ramos is always kind and patient. Takes the time to understand the residents and issues before acting. And he takes every effort to get a solution. Thank you Rafael!
ive lived at the Elizabeth Manor for a few years and i love it there. The manager Maria is always there to take care of the building. Its always clean here and when theres a problem, Maria takes care of it. i hope that i get to live here much longer under the caretaking of Maria.
We, the owners of Beverly, are very Blessed to have our Concierge, Ms, Shalini Singh so competently and professionally looking after all our affairs. With a friendly, welcoming smile and a genuine and authentic warmth we here at the Beverly hit the Jackpot with Shalini's Services.
Professional company to work with and was prompt getting back to me. I would recommend them to anyone!
Totally happy with every communication with your company absolutely professional in every respect.
Thank you to Guy Johanson its a pleasure to be doing business with you.
I have been working with FirstService Residential for many years now. They are very responsive and have great customer service. May Le is the best property manager I have had the pleasure of dealing with. Thanks so much!
My landlord Andrea has been really great, super supportive and helpful when we need anything! Our building is well maintained and it s been a lovely move for us.
Since Faye and Guy have taken over managing our building there has been such a positive change. The building is clean,well maintained, issues that have been pending for years have been looked after and the security and well being of residents is once again a top priority.
I am so grateful for their...
One of the best property managers any strata in Vancouver could ask for. Not only did Henry Wang helped Strata organize but was able to prioritize our goals and realize them quickly. These guys know how to work with people, Strata and maintain good relationships with residents.
Rafael is exceptionally helpful and responds immediately to all queries. He takes pride in the Magnolia and ensures it runs smoothly and is well maintained. His smile and cheerful attitude makes home feel even more welcoming. Thanks for you all your hard work Rafael!
My building manager Jose Verahonda-Fonte is fantastic! I ve lived in my current building in the West End for a few years and although the building is older, it is always well maintained and very clean. Jose goes above and beyond to make the building feel like a community. Jose has always respond...
Kris Loncar brought new life to the building I have been living over 3 years on vine street since he took over the building management 1 year ago. Great thanks to him and his team. Well done.
I ve been in this apartment in the West End for two and a half years since moving back from Toronto. The biggest factor in choosing this place was the building manager Richard Bethell. I ve had some great ones in the past but Richard really makes you feel cared for and always brightens your day when...
The services provided by FSR have been amazing with prompt email replies from Steve Maddess with any concerns I have had since purchasing my unit. Navdeep working at the Rolston Concierge has provided amazing customer service and remains consistent every time he is on shift. He has handled all of my...
Worst strata ever. Sent out a letter to everyone about noise. It mentions to "encourage kids to play outdoors and not indoors and to exercise the right level of parental control when they become too noisy." Don't tell us what to do with our kids and do not tell us how to parent.
They take strata ...
This company had the contract in our strata for over 4 years. During that time they performed at a sub par level. Every time they placed a good Facility Manager they lost them due to First Service not paying them enough. And when we finally decided to hire another company they dumped all our file...
This company has proved to be very disappointing. Our building is only a year old but things like cleaning the stains in the carpets, and pressure washing the exterior as well as holding the deveolper to complete warranty issues seems to be dreadfully slow in coming.
The 3rd property manager has y...
I have been residing at Riversky 1 from October of 2019 , it s been an amazing experience especially with the way the condominium is being managed. I would like to especially mention the hardworking and dedicated staff which has made the experience so pleasant. One person that especially comes to mi...
I've lived in my West End apartment for a year and a half, and as soon as I met the building manager Jose, I knew I'd be in good hands! Not only is he responsive to issues and keeps the building well-maintained, but he always has a pleasant demeanour. You can count on Jose to decorate the lobby vari...
Well i generally dont review but as me my gf lived in riversky for almost 8 months, we moved today and it was great experience.we wanted to post for concierge named Harmeet who was really helpful during our stay. I actually wanna thank him for laccepting out last minute move out plan and promising f...
This review is specifically for Sam RTodd- Our building Manager.
Sam is a great asset to have. He is kind, helpful and goes above and beyond to make sure everything is taken of. Thank you Sam!
A Sunday night 3 am, my fod, the key to apartment was not working and I called the residential services for help since my landlord was out of town and I didn t know what to do to get home in this cold winter night and the customer service said it s Sunday 3 am night and they could do nothing for me?...
I ve lived in my building in the West End for over 3 years now. Since I ve been here Jose has been my building manager and he s absolutely terrific. He vacuums our hallways weekly and keeps the laundry room and other areas clean on a regular basis. He takes time to decorate the lobby for occasions (...
Our strata manager, Steven Loo is a great property manager. He always replies in a timely manner with a well thought-out response. He is respectful of our time and shows up for meetings. We truly appreciate having him manage our property and would gladly work with him any time.
I ve been the resident manager of my 34 storey building in Yaletown for 9 years and it s been amazing working with the talented staff at First Service Residential. In particular, Mahyar Attar, the property manager has been fantastic. He is always punctual and easy to reach, and always has the answ...
Mayhar is our property manager and has always been helpful in resolving issues for me personally and as a member of our strata council. He provides excellent information and has great resources. He has often guided me/us in a way to safe money and that has been very helpful. I have been in our condo...
Rafael Ramos was extremely helpful and aided us greatly in our move!
I moved to Malaspina Manor in North van last February and I can not be more happy with the management service and staff. Elena is great she is always taking care of residents' inquiries and making sure problems are fixed! The building is keep nice and clean :) thank you Elena.
First Service always goes above and beyond the call! I m so pleased with them, highly recommended!
FirstService Residential is an excellent property management company. Our building manager Shaun has been very friendly, helpful and easy to deal with since we first moved in. He is always on top of things and answers to any of our questions or requests very quickly.
I am a property manager with a Vancouver based firm. Joris Evers is a concierge at one of the buildings whereby we manage multiple properties. Joris is an exceptional concierge who demonstrates 5 star professionalism in a down-to-earth, friendly manner. This same view has been shared with me by t...
I've had nothing but frustration with every interaction I've had. When you phone them they are unable to help you and they are unable to find anyone in the strata management office to help you by answering your question. I've been waiting nearly three weeks for someone to return my phone calls and I...
Our Rental property on Bennett in Richmond was very well run and our building manager Susan was fantastic. They always made sure the property was well salted in winter and always fixed any issues we had in our unit very quickly.
I would highly recommend this location for families who are looking...
I have two properties managed by FSR in Downtown Vancouver. Both are complex high rise buildings with multiple amenities, commercial, etc.
I should say in the past year, FSR has done a great job expanding their staff and upgrading their technology to keep up with the work required.
The only re...
With property management companies it depends on which manager you get. Ours is terrible. These are the facts:
CONS
1. Put in a request for new garage clickers. The manager advised it'd take a week or two. Every week the manager advised they were not ready. Turns out they were ready 1 week after...
Quiet and nice neighborhood. Friendly neighbors and nice building manager! I don't have any issues with my building manager Jose. Easy to reach out and solve problems as fast as 1-2 days!
My property manager Andrea has always been friendly and approachable. It makes a huge difference living somewhere when the building manager is dedicated to making your living space more than an apartment, but a home.
I have lived in a first service residential building for close to 6 years and Navdeep Singh is the best Front Desk Team Lead you could ask for! His kind and friendly attitude always make you feel welcome and happy. Nav goes the extra mile to make sure your packages are ready when you get home, asks ...
Great team, good communication , I had an excellent experience with First Service Residential, quick reply to my questions. Thank you for professionalism.
Greedy and slow is this companies philosophy it seems. Purposeful negligence. Probably understaffed and horribly managed. I wish I could do something useful about the strata situation in Vancouver. The managers often have their hands tied too I can see even if they have good intentions.
FirstService was our property manager when our business was located in downtown Vancouver. Always found FirstService and our property manger Guy excellent to work with as both a supplier and a client. Still doing business with them today!
Atrocious service. It's a farce that our building pays them to manager our property.
This is the worst property company I've ever used. Is a waste of money. I did not get any service. Spider webs and dust in the corridor, garbage dumps a large area of garbage. Floors in the corridor loose. No one tube. No one called. I have lived here for three years without seeing the manager's app...
Jenny, along with her Business Development and Transitions team, were professional and quick to respond by email or in person to questions on the transition process.
Andrea at Oxford Manor is the best building manager I have experienced. She is warm, friendly, and will go out if her way for tenants. We needed to move units within the same building and she just made it happen. Always available and quick to respond. We love her.
Communication is definitely not their strong suite.
Phillip Lim and First service residential have been great to work with and my first impressions are great!
The concierge staff of Kathryn and especially Mo at M3 in Coquitlam have been knowledgable, courteous and a pleasure to deal with in my first 30 days of owning in this amazing building.
K...
We deal with many property managers and response time is important. Kris Loncar has excellent response time and takes the time to understand the issues. Would definitely recommend him to any properties looking for a property manager.
This company is excellent. I ve been fortunate to work with Mike Cates who is an outstanding senior strata manager. He is knowledgeable, experienced, efficient and practical. As well he provides clear explanations of some complex issues that help with the speed and quality of council decisions. He...
Been living at the M3 here in Coquitlam for about 1.5 yrs and the staff who actually work in here in the building are great. What isn't great is the Manager Phillip Lim who manages the Strata here at the M3. Every time I e-mail him something that I am concerned about it takes him like 7 days to get ...
They recently got rid of our old building manager,because of retirement they say. The new manager has done nothing. Our building is now a sty. The laundry room is filthy dirty,floors are black with dirt,hallways aren't vacuumed,we can't get into our storage lockers because it's the main door is alwa...
Before we start, I want to make this clear that my review is explicitly written or Linh D. our Strata Manager and should not be interpreted as an overall review for FSR as a whole.
Some context - My building was new and FSR was contracted by the developer as our strata management company. Our i...
Matthew is responsive and gove good answers. Thankyou Matthew
Shuan has been a great building manager and point of contact!
Do not recommend to anyone, you can never get anyone on the phone without waiting on hold for 20 minutes, staff are rude and dont care about the Stratas they represent.
We highly recommend First Service Residential to manage your property.
Having MCH Travel here in this location for 30 years. First Service Residential has been the BEST at managing the building, always looking after every single detail for the tenants to be happy and comfortable in this building.
...
*Disclaimer: I have emails proof, as well as timestamps on relevant letters, forms, and phone calls to back up the following accounts*
I am a Strata Owner, reporting on illegal practices and abuse of power from the Strata Agent FirstService Residential (FSR) strata manager Beverly Kapush and Strata...
We ve had the pleasure of working with FirstService for a while and all of their staff are always professional, courteous and kind.
We are indeed fortunate in having Paul Cheng as our strata manager.
The thing that impresses me the most is that he always replies promptly
to our e mails and this had been a challenging year so there have been
many emails and requests. And it's just a little thing, but I like having the
agenda...
We love renting from First Service. Leah in Kelowna is a lovely Manager. Such a great place to rent from!
We have lived at Pacific Cove since 1994(!). First Service Residential took over management of the property a couple of years ago. It is a pleasure to have them manage the property. Our building manager Wayne, who is the person we deal with most of the time, is prompt and efficient when things need ...
Kris Loncar - First Service Residential BC
Working with Kris Loncar was a great experience. He is very knowledgeable and everything we needed to know was received within an extremely efficient timeline. Thank you for making our job so easy!
The moment Jose, the current building manager, started working at the Malibu, the building came back to life. Fresh paint on the walls and real plants in the lobby, front garden tended to, seasonal decorations and more. Jose continues to keep the place looking great and puts the kind of care into th...
My building has been so well taken care of during this pandemic, with daily sanitizing of high traffic areas and personal laundry times to promote distancing. The communication with tenants has been excellent as well. I feel very comfortable.
Rafael Ramos is a good manager.
He is friendly.
This company is completely discriminatory and racist!! Don t use them for anything! My partner applied for a job with them, he passed the interviews and they said they were happy to have him and they placed him in work and after the first day they said they will not use him as he has an accent. And ...
We live in Westwyn, a building managed by FirstService Residential, and we are very happy with everything. Our building manager Larysa is a fantastic person and she always makes sure that everything is well taken care of
Renters BEWARE they will say and do anything to keep your deposit even when you pay to have the place cleaned! Sheldon is by far one of the most rudest, ignorant people you'll ever meet. He had the pleasure of calling kids disgusting pigs... Can't wait to see them in court!