I went to talk to them about a car that they had on one of the other lots. At first, I was working with Magali, who is the nicest person and puts you at ease. But that's where the bait and switch comes in. She steps out and the fast-talking finance specialist steps in and tries to screw you over. He...
Best service in town. Had body work done from an accident and you can't tell! Looks perfect! Big kudos Michael Dijulio. He was professional and kept in contact with the progress of my issues. Thank you! I recommend this dealership especially for any body work needed.
Brett was super helpful and accommodating. He made the process very easy and was great to work with from start to finish. Tony in finance helped me with some paperwork issues that I had and both he and Brett went out of their way to make sure I had a smooth and pleasant experience. Most importantly,...
Jack Platt, the Faulkner service representative went way above and beyond for me. It was the Thursday leading into Memorial day weekend. I had my car towed into get serviced. Jack called me and walked me through the upgrades needed. He made sure my car was entered into the repair process during a ve...
Amazing, helpful, truthful, fast, friendly and one of the best car experience I have ever had. Faulkner was awesome...go visit!!!
The very worst dealership I have ever been to. Found a car there that we were considering buying, gave them everything they needed for the credit app and they never contacted us after we left. I will not chase a dealership for information that they should be calling me about
They work on our work vehicle and always have it done in a timely fashion
Bryant and the entire staff make buying a car at Faulkner easy
I don't think my vehicle was repaired. I brought it in for a very bad vibration and hard shifting in the transmission. I was told it just needed reprogramming and to give it a couple of weeks to "learn our driving habits." Admittedly it has not been 2 weeks since the "repair" but it still vibrates b...
They sold us a Lemon Law vehicle without any notification or information. I never expected something like this from a serious dealer. Obviously Faulkner does not care about customers and truthful business.
I agree with spencer I regret giving this dealership any of my money. Do not buy a used car here they do not inspect them correctly my Honda came with transmission and other issues. Used car sales manager is very rude. His exact quote to me was "the buyer needs to assume the responsibility after the...
I had my truck here for some warranty service. The truck was finished on time and I've had not problems since.
I was mot pleasantly surprised by this dealership and their staff. Everyone is very friendly, kind and interested in your comfort and car buying needs. My sales person Joe DeMarco went above what I have encountered from car salesman before. He was attentive to my needs and wants in a new car and fou...
Where to start, I drove 3 hours to this dealer ship after they knew my concerns over the phone and we talked about price. I made sure to tell them that I knew my credit score (A+) and no funny business. Needless to say I get there and talk to F&I with an attitude she goes "Your in the 4's like (4.6 ...
You guys are Great ! Everything went smooth and professional, just like I heard. Especially Jack Platt and Tony Porecca
***EDIT***
I like to take the time to update this review and give a lot of credit to John, the general sales manger. As it turns out John reads every Google review personally. Within 48hrs of writing my initial review john reached out to me via phone which I was impressed with.
John went on to...
Good service. Have a courtesy shuttle. Easy to make appointments.
The repair to my car was a very positive experience. The work was done as promised and no surprises with the cost.
My car was damaged by the recent hail storm and my insurance company, USAA directed me to Faulkner. I was early for my appointment, but very promptly greeted by Michael DiJulio, an estimator. He inspected the car and we made an appointment for the next day for the repairs. We had to leave town and w...
Will, they fixed my tire, however the wait was almost 2 hours. I did not like that I had to wait that long. The service personal took my car in without an appointment but I could not drive my car until my leak was repaired.
UPDATE!! I have tried contacting Faulkner in West Chester,PA the last several days and even over the weekend left two voicemail's for two different people, and every time I call in I get a mailbox, don't know if the response from the owner was just to try and look good in the public's eye but THEY W...
I've been using Faulkner's Service Department for years because they consistently provide quality repairs as quickly as possible. As a local businessman, it's particularly important to get my Isuzu trucks repaired and back on the road... Faulkner Gets That! They do it right the first time, and my b...
quick, easy and professional all around. brett paden was awesome!
Very well run dealer. Fixed Right the First time and Very Happy Customer!
Brought the vehicle in for a vibration in the dashboard on the passenger side. Mechanic pulled the blower and said there was a couple of leaves stuck in there, but the vibration is still there.
Also brought the vehicle in because the passenger mirror sticks when the close mirror button is operate...
I bought a car here, and upon the walk around inspection at the time of purchase, I noticed there was considerable damage to the vehicle. They made no effort to rectify, credit or accommodate me in any way shape or form to remedy the situation. My lease is finally up, and I can say with confidence,...
Great dealer, wonderful service and friendly advisor.
Service Dept. was great, in repairing my vehicle. They were in communication the whole time and kept the timetable they gave, even with some last minute details to take care of. Thank you Faulkner for taking care of me.
Awesome cuz I got a $3,500 Xterra and it runs beautiful!
I have been dealing with Faulkner of West Chester for 20+ years. We have gotten all our vehicles from them. I absolulty hate pushy sales people but I have never found that at Faulkner of West Chester. The sales and finance people have always done there very best to make sure I get what I want. Somet...
The service department has been a pleasure to deal with.
The staff members that work at Faulkner Buick is very nice and they'll give you a nice deal if you purchase a vehicle from them.
Unfortunately our new 2015 Yukon Denali has now been in 3 times for service. At this point we are very disappointed with the purchase and the overall quality of the GMC product. We have spent too much time sitting in the service center and are actively looking to potentially trade in the vehicle w...
I still remain concerned about the work performed, the cost of it and whether anything was actually fixed. I have an open case # with GM on the concern and am waiting for a call back to get my car in...agina. I am hopeful for the appropriate financial resolution and fix to my car but thus far am n...
The sales and finance teams are very friendly and were easy to work with. I also had one visit to the service department and that was a very pleasant experience as well.
They work with me covering a out of warranty parts replace installed a reasonable time. Right now this is my GMC dealer.
Michael at the body shop was FANTASTIC. went above and beyond.
I have known Faulkner of West Chester for over 30 years. They have excelled in all aspects of their service, from sales to repairs. I highly recommend Faulkner of West Chester for any of your new or used car purchases. You will not be disappointed.
Daniel was a great salesman! He went above and beyond with getting my car ready for me, with only one minor hiccup but it s not going to affect the way my husband and I rate the Faulkner Dealership as everyone there was fantastic! A very nice bunch of people and when we are ready for another vehicle...
Great experience, easy to work with, love my new Buick Encore.
Made an appointment at the dealership and it required 2hours and 20 minutes for just an oil change. In that time frame, I could have driven to an auto supply store, bought oil/filter and changed it myself. Used the dealer for convenience before my truck had to haul and it was anything less than conv...
I took my GMC to Faulkner because my mechanic could not clear the errors that kept reappearing. Faulkner determined that I needed a new thermostat, new Front Brakes and resurface rotors, replace the adjust links and an alignment. Note one... my mechanic can replace the rotors and brakes for th...
I just want to say the people that work here are great! I was broke down on the side of the road and the only person who stopped to help was Allen from Faulkner. He stayed with me until I was safe. He got me back on the road and took me to a shop that helped me. Thank you again!
Prices always high, sales people not very knowledgeable.
My wife, 2 teen aged daughters and I arrived at Faulkner W. Chester on Saturday 9/29/2018 without an appointment and was greeted immediately by Magali who asked how she could help us. We explained the reason for our visit and were led to Magali's work space to farther discuss the vehicle we had in m...
Ron Principe was extremely helpful and made it a great experience of finding a car that was the right fit for me. All the staff members were friendly and put the customer first. I felt very comfortable. I highly recommend this dealership.
Thieves, no customer service, ran my credit after agreed on a trade in and then when I went to pick up the vehicle and turn the trad in key to them they said that I have to take care of my old vehicle and they have nothing to do with it, also they ran my credit 3 times. I got cursed at pushed out th...
Excellent dealership! Joe was an excellent representative who sold me my truck and gave me an amazing deal! John, the sales manager was very sincere and really made me feel welcomed at the dealership.
Love the service here. All the staff is the best. I can always count on anyone here to be friendly and helpful. I feel like family at Faulkner. To be sure!
Came across a vehicle on their website through Autotrader. Inquired and was contacted by a sales rep. Informed that sales rep that we already have loan approval and were serious byers looking to move on the vehicle asap. Informed him even further that we were looking at putting down a serious chunk ...
Was looking for a GMC Canyon for about 6 months. Finally saw something that caught my eye at Faulkner GMC West Chester. Due to the pandemic, we held all the preliminary meetings via Zoom and completed everything else in person with DYLAN STEVENSON. He had the paper work and car ready for a test driv...
Great service, great customer service, quick turnaround time
My experience through this dealer was very well. They were very polite and worked with me on the the price of my used truck that I purchased. I got home and realized there were no spare tire tools or owners manual. They sent them out to me no problems. My salesman Brady has been keeping in touch eac...
I've purchased numerous trucks & SUV's from Faulkner over the past 20 years & always had a great experience. Leased a Jeep Grand Cherokee past three years & going back to another Yukon.
Very nice experience, thank you to everyone. Pulled into bay, greeted right away, out in under an hour and a half.
I want to post no stars but cant! Please dont take your car here. You drop your car off to get one issue fixed and come back a week later to have another problem that needs to be fixed scammers run........ and dont look back. Take your car somewhere else please........!!
Took my ESCALADE ESV in for inspection and oil change. In and out in a timely manner!
I am always pleased with the service I receive at Faulkner.
Very disappointed with Faulkner service and over all experience. They fix my car twice for the same thing and it's still not fixed. I've called and left messages and no one calls me back. WOULDN'T RECOMMEND THIS COMPANY!!!
We brought our GMC Yukon in for a full interior and exterior detail. We had a few questions after the detail and they were addressed immediately. Superior customer service! We will be back!
Everybody working there. Gave me the best experience possible. They tried to save me as much money as I could and put me into a brand new truck at a price I can afford they were very helpful. I love doing business with them
There is a big waiting room with free popcorn and coffee. Plenty of room to move around and you are not cramped with others who are waiting. The staff keeps you informed on the status of your car
I appreciate how efficient and accommodating the service department was with me. I called for an appointment to get my vehicle inspected, an oil change, tire rotation, daytime driving light replaced and a couple of small noise issues. Because of the number of things that were being done, I was offer...
I had to get 4 tires for my car and they were the best price and they got me in and out in an hour!
Came in for an oil change and a tire repair from a bolt in my tire. I was back into my busy day in no time flat!
It was a pleasure working with Bryant. This is the second car that we have purchased from Bryant and we will continue to work with him in the future.
Everything done as expected and at the cost quoted. Very pleasant people and atmosphere.
John and Nick did a great job of listening to how I wanted to work the deal and adhered to my wishes. I was able to do it in a way that worked for my schedule and didn t have to waste hours sitting in the store.
Just looking for a new vehicle. A bit pricey, but ok.
Friendly and courteous staff, Bryant was great, no pressure, bought the Encore we were looking at
Do not purchase a used vehicle here. Car came with transmission plus more issues. Used car manager Dave Mcquiston yelled at me over the phone. You can tell he doesn't care for customers.
Firstly I would like to convey a thank you to the staff of Faulkner Buick GMC for following CDC guidelines during this time of the pandemic. I felt safe observing how all the personnel wore masks and kept a six foot distance during my service visit. I had brought my new 2020 GMC Sierra 2500 Denali i...
Came in with out an appointment had the work done and was out in 35 minutes. Great service, friendly employees, clean shop . Recomend Faulkner. A great place
Worst customer service can stand in vestibule for 10 minutes and not be acknowledged.
Courteous staff but poor service for a very simple job.
Poor communication, delay after delay in scheduling, and service not completed as advertised. Had to use for insurance purposes but will not go back.
First off...I cannot fault the sales team. They were excellent to deal with. They honored the rebates on my selected GMC Sierra and handled my out of state registration as promised.
HOWEVER, most of the dealership's revenue and reputation comes from the service dept and repeat business.
Her...
Always a good experience at service and buying there
Dropped of my 2019 car for a steering issues for the second time. Had a little under a 1/2 take of fuel when it was dropped off. When I picked it up I was on E did not make it 3 miles before the fuel light came on. I was given a loner and told to returned it the same amount of fuel so that is wh...
Every since i bought my 2015 GMC 1500 denali from the dealership i've experiences issues with the Transmission. It's clunky, jerky, and often makes the truck cab shake violently. Dealer admits there is an issue and wants $300 for a software update. I'm not spending a dime to fix an issue from the...
Mr Stephen lloyd (bud) was awesome and helped me to buy the savanna Gmc . The whole process was a breeze . Thank you guys.