Sofia Bianchi
The range of testing templates is impressive. However, the exact criteria for reviewer matching would be good to see clearer for precise audience targeting.
Questions about EyesOnDeck
What is EyesOnDeck?
EyesOnDeck connects companies with external reviewers to test websites, e-commerce stores, or mobile apps and provide structured product feedback. Companies set up a test campaign by choosing a template, specifying tasks, and selecting the number and format of reviewers. A mixed group of professional and everyday users walks through the product as a first-time visitor, delivering feedback as videos, annotated screenshots, or written notes typically within a few days.
What are the pricing plans and costs?
The Starter plan costs $59 per review and includes one vetted reviewer per order with video or written feedback, while the Growth plan is $499 per month providing 12 reviews per month with campaign templates and priority queue. The Scale plan offers 40 reviews per month for $1,499 per month, and the Enterprise plan provides unlimited reviews with SSO and custom SLAs. All plans include NDA coverage and are billed once the workspace is approved.
How are reviewers compensated and when do they get paid?
Reviewers are paid $12 per written review, with higher rates for specialized roles like Expert reviewers earning $28 per review plus bonuses. Payouts occur weekly once the reviewer clears $25, and they keep 100% of their base rate with no platform fee taken from their earnings. The system supports global payments via bank transfer, PayPal, and popular local methods.
How does the review process work from start to finish?
The process begins by setting up a test campaign where the company picks a template, specifies tasks, and chooses the review format. Real people then walk through the product like a first-time visitor, providing video, screenshots, or written notes. Feedback is delivered in a few days, allowing companies to ship changes with confidence.
What types of test campaigns are available?
EyesOnDeck offers preset test campaigns such as Homepage first-impression, Signup funnel, Cross-browser check, and Mobile vs desktop to help identify specific usability issues. Custom campaigns allow companies to define their own tasks, reviewers, and formats while the platform handles recruiting and quality control. The feedback can be delivered as video walkthroughs, annotated screenshots, or written notes depending on the need.
What formats and devices are supported for feedback?
Companies can choose to receive feedback in video, annotated screenshots, or written notes, with the ability to mix and match formats for different questions. The platform supports various devices including Chrome, Firefox, Safari, Opera, and Edge for cross-browser checks. Reviewers also provide feedback on real devices like iPhone and Android to compare how the product feels across form factors.
How can companies and reviewers get started?
To get started, companies can apply for the Starter, Growth, Scale, or Enterprise plans, while reviewers can apply to join the paid reviewer program. The application process is free, and payment details are only collected once the workspace is approved and ready to launch the first campaign. Reviewers must pass an application, a written screener, and a probationary first review before being vetted.
What are the key features and benefits for companies and reviewers?
The platform allows companies to test a single flow with no commitment on the Starter plan, or scale up to unlimited reviews on the Enterprise plan. Reviewers can earn up to $28 per review with bonuses for fast turnaround and streaks, while companies benefit from human-written feedback and vetted reviewers. The service is designed for indie makers, product teams, UX researchers, and large orgs and agencies.
What are the delivery times and cancellation policies?
Companies can request a quote if their project does not fit a standard plan, as the platform routinely scopes custom projects like mystery shopping and cross-browser sweeps. The feedback is delivered in 2–4 days for the Starter plan, while Growth and Scale plans offer priority queues with 24–48h turnaround. Unused monthly reviews roll over for 30 days, and companies can cancel anytime without annual lock-ins.
What are the terms regarding confidentiality and support?
The platform includes NDA coverage for all plans, ensuring that product confidentiality is maintained before reviewers see anything. Reviewers sign a base NDA, and the platform supports global payment methods including bank transfers and PayPal. The service is built for Shopify stores, Webflow sites, and mobile apps, with dedicated success managers for Scale and Enterprise plans.
How can I contact EyesOnDeck?
You can reach EyesOnDeck by e-mail at hello@eyesondeck.com.
What is the official website of EyesOnDeck?
The official website of EyesOnDeck is eyesondeck.com.
How is EyesOnDeck rated on Trustburn?
On Trustburn, EyesOnDeck has a rating of 4.5 out of 5 based on 4 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
Liam O'Connor
Seems like a solid option for getting quick, structured feedback on web or mobile products. The variety of formats from video to written notes is handy for different testing needs.
Marcus Chen
I am really excited about the flexibility EyesOnDeck provides for getting product feedback! The option to mix and match formats like video walkthroughs, annotated screenshots, and written answers is brilliant. It allows for a thorough analysis of usability, bug hunting, and first-impression research all in one go. The preset campaigns, such as the homepage first-impression test or the signup funnel analysis, seem perfectly tailored for common user experience challenges. I love that reviewers are actual people using real devices, which should yield more authentic insights than emulators. The promise of feedback in days rather than weeks is a huge plus for agile teams. It is great to see support for multiple browsers and operating systems in the cross-browser check template. This level of detail ensures that design QA and bug hunting are comprehensive. I am curious to know how the pricing scales with the number of reviewers or the complexity of custom campaigns. Will there be volume discounts for ongoing testing? The ability to define your own tasks in a custom campaign is also a standout feature. It feels like a powerful tool for anyone wanting to ship changes with confidence based on real user behavior.
Arthur Penhaligon
The ability to choose between video, annotated screenshots, and written notes is fantastic. It seems like a robust way to get structured insights quickly from real people.
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EyesOnDeck is a service that connects companies with external reviewers to test their websites, e-commerce stores, or mobile apps and provide structured product feedback. Companies set up a test campaign by choosing a template, specifying what testers should do, and selecting the number and format of reviewers, while a mixed group of professional and everyday users walks through the product as a first-time visitor. The feedback is delivered as videos, annotated screenshots, or written notes, typically within a few days, and can be used to identify usability issues and inform product changes. The platform also allows individuals to apply as paid reviewers, get matched to campaigns that fit their profile, and earn money for sharing written, screenshot, or video feedback. Preset test campaigns are available, such as a homepage first-impression test where reviewers record a short think-aloud video and answer questions about who the product is for.
- Website
- eyesondeck.com
- hello@eyesondeck.com