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4.1/ 5

Based on 10 reviews

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Questions about EVG, d.o.o.

Based on 10 reviews, listing data and website checks · updated yesterday

What is EVG, d.o.o.?

EVG, d.o.o. is a laboratory based in Maribor, Slovenia, that specializes in the research and development of highly specific molecular-genetic tests for pets. The business offers DNA testing services for dogs, cats, birds, and cattle, providing information on breed traits, health predispositions, and genetic markers. They serve pet owners, breeders, and veterinarians who need accurate genetic analysis for their animals.

How does the ordering and testing process work?

To begin using their services, customers must first order a test kit or a specific DNA test from their online store. The process involves ordering the test, collecting a sample at home or through a veterinarian, and then mailing the sample back to the lab. Results are typically delivered via email within one week of receiving the sample, and can also be accessed in the customer's online account.

What specific test types and kits are available?

The company offers two main types of tests: Breed ID tests (available in basic and premium versions) and DNA Scan tests. They also provide a sample collection kit for customers who need to gather samples themselves. These tests cover various species including dogs, cats, birds, and cattle, with specific tests available for different breeds.

Where is the laboratory located and how are samples sent?

According to the website, the lab is located at Kardeljeva cesta 98, 2000 Maribor, Slovenia, which is a new address for sending samples. The business also has an office at Taborska ulica 8. They operate in the biotechnology industry and focus on genetic testing for pets.

How are test results delivered and accessed?

The website states that results are sent via email within one week of receiving the sample. Customers can also access their results anytime and anywhere through their online account after logging in. This ensures that owners and breeders can review the genetic information at their convenience.

Who is the ideal customer for these genetic tests?

The target audience includes pet owners who want to understand their animal better, breeders who need support for planning healthy breeding, and veterinarians. The business specifically mentions offering loyalty programs for registered breeders and providing professional support for breeding planning.

What languages are supported for their services?

The company provides services in multiple languages, including Slovenian, English, German, Croatian, and French, as indicated by the language options on their website. This allows them to serve a diverse international clientele and communicate effectively with customers from different regions.

What is the current rating and review history?

The Trustburn rating for EVG, d.o.o. is 4.1 out of 5 stars based on 10 reviews. The reviews are from 2022 and 2023, with a mix of ratings including several 5-star reviews and some 3-star reviews, reflecting generally positive feedback on professionalism and results.

What do customer reviews highlight as strengths?

Reviewers consistently praise the team's professionalism, efficiency, and the quality of their results. Many customers highlight the helpfulness of the support team and the user-friendly nature of the website, noting that the service exceeded their expectations.

What specific experiences did reviewers share?

Some reviewers mentioned that the team was accommodating and went above and beyond to ensure customer satisfaction. Others noted the prompt delivery of results and the clear communication throughout the testing process.

How can customers obtain sample collection materials?

The website notes that customers can order sample collection kits if they need materials to take samples themselves. They also offer a contact form for ordering tests and provide instructions for sample collection to assist users.

What channels are available for placing orders?

The business operates an online store where customers can purchase tests and kits directly. They also provide a contact form for placing orders and have a blog and help section to assist with common questions and inquiries.

How can customers reach the business for support?

The company can be contacted via their business phone number 38640566273 or through their website's contact form. They also maintain social media profiles on Facebook, Twitter, Instagram, and LinkedIn for further engagement.

What is the official website of EVG, d.o.o.?

The official website of EVG, d.o.o. is eurovetgene.com.

Is EVG, d.o.o. on social media?

EVG, d.o.o. has official profiles on Facebook.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jing Teoh
Reviews 1

I have been a customer of this company for several years and I have always been impressed with their level of expertise and professionalism. The quality of their work is top-notch and their customer service is outstanding. I highly recommend EVG, d.o.o. to anyone in need of their services.

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About EVG, d.o.o.

EVG, d.o.o. a laboratory focuses on the research and development of highly specific molecular-genetic tests.

Address
Taborska ulica 8
Categories
Biotechnology