Emerald City Trolley

4.3 · 164 reviews
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Derek Frizzell
Reviews 1
2020-09-28 09:21

Couldn't be more satisfied!

Couldn't be more satisfied!
I purchased a used bike from ECH in early June. My sales person Zoe was very informative and took a hands off approach that allowed me to shop at my own pace.
The bike was advertised for the wrong price, they Gracefully honored the lower price, and threw in a free tee!
...

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Rich Lazar
Reviews 1
2020-09-27 21:54

Great experience while shopping for a motorcycle. ...

Great experience while shopping for a motorcycle. We ended up not getting the bike from here as we decided on a different model but the staff was super friendly and knowledgeable. They have a good selection of new and used bikes and accessories. If you are looking for a Harley, I recommend this as a...

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Lynford Donivan
Reviews 1
2020-09-17 00:28

Just a wonderful place to stop and do business .i ...

Just a wonderful place to stop and do business .i If you re looking for a new Harley New Leather Jacket or helmet this is the place to shop for it.They will offer you great customer service great prices and great service second to none. Brook Thompson is the MotorClothing Manager . Just the most h...

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Kito Tha King
Reviews 1
2020-09-15 04:49

If I didn't really need whatever it was I needed o...

If I didn't really need whatever it was I needed or I could get by with out I would... everytime it's something today I but an item opened box on the way out nothing inside $40 ticket so.... not being petty..... but first was looked at like I didn't belong there.... trust me I dislike your store a...

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Robert Wurth
Reviews 1
2020-09-03 08:10

No pressure to buy. They want to make sure you ar...

No pressure to buy. They want to make sure you are comfortable on the bike you choose. Let you take your time. They can answer any questions and very knowledgable on there products and parts to help you get the look, feel, and comfort you are looking for.

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Carrie X
Reviews 1
2020-08-23 14:19

The service department couldn't repair an original...

The service department couldn't repair an original problem on an extended service plan item. I've had my bike in here three times since Feb 20th 2016; the service writer didn't write up the work order per my instructions and seemed to have an attitude of trying to blow me off like I was an idiot. Th...

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Joe Broyles
Reviews 1
2020-07-25 09:57

Very nice staff. Probably would have bought a Har...

Very nice staff. Probably would have bought a Harley if I went here initially. Another local Harley dealership tried to gauge my eyes out, so I bought a Victory. Still have a Harley helmet though and needed a face shield. Staff took one off a floor model to accomodate me.

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Nick Hafner
Reviews 1
2020-07-17 00:30

Great place, nice folks. Didn't have the part I ne...

Great place, nice folks. Didn't have the part I needed, but called another dealer that did, and had them get it ready for me, even though they were about to close. They're not cheap when it comes to service, but they're customer service is excellent.

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Joshua Bam
Reviews 1
2020-07-16 19:30

Great selection of bikes. Great service. Great dea...

Great selection of bikes. Great service. Great deals. Honored my warranty without a hassle. They bought me new boots and a helmet for my birthday. Great shop.

Update: Bought bike in March - $500 in uncovered maintenance; used the warranty twice. Person working on it now said about the old brake ...

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Traci Holliker
Reviews 1
2020-07-10 00:00

The staff is fabulous! Much gratitude to Jesse in ...

The staff is fabulous! Much gratitude to Jesse in sales and Steve & crew in the service department who assisted with offloading my Dyna from a trailer I towed from Idaho. I knew riding her up my ramp that I wouldn't be able to ride, walk nor back her off the same way and I really appreciate that you...

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Debbie Chapdelaine
Reviews 1
2020-07-05 03:44

My first bike in 16 years. Jon and the rest of th...

My first bike in 16 years. Jon and the rest of the staff were so helpful. It took me months to decide. No pressure. They answered all my questions and helped me get to know the bikes and understand their differences. Was able to test ride anything I wanted. Parts department guys were awesome h...

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Jennifer Koenig
Reviews 1
2020-07-03 14:00

Went with a friend to buy a motorcycle today. Bot...

Went with a friend to buy a motorcycle today. Both of the salesmen that we interacted with were great(Brian and Brent). Brian showed us the bikes and was helpful, but as my friend had made an online inquiry that was responded to by Brent, he ultimately ended up being the salesman for my friend. Br...

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Cassandra Dietman
Reviews 1
2020-07-03 13:11

AWESOME experience. All of the staff were extremel...

AWESOME experience. All of the staff were extremely friendly and helpful. They gave me a very fair price for my trade-in without any hassle. Even though I was buying a used bike, Robert and Bryan treated me as if I was buying a brand-new touring bike with all the options. Robert introduced me to eve...

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bruce brooks
Reviews 1
2020-06-17 11:33

Thank you Brent V. for your personal attention in ...

Thank you Brent V. for your personal attention in selling me my 4th HD. You have excellent people skills and a great sense of humor. I have travelled all over this great country and would put this dealership on the top shelf. I could not give 5 stars, because that does not leave any room for improve...

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jennifer hansen
Reviews 1
2020-06-10 21:21

Emerald City goes above and beyond what is expecte...

Emerald City goes above and beyond what is expected. In every department. Due to my job working at a senior living center, I basically bought my new bike, parts accessories and clothes site unseen. They run like a fine tuned machine! Every department I was "handed off to" took care of my every conc...

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Doug M
Reviews 1
2020-06-10 20:19

Bunch of dirty bikers Every time I have gone in ...

Bunch of dirty bikers Every time I have gone in here they have been great. They even shipped off things to my brother out of state without any issue or extra packing fees.
They didn't mind answering questions and running around the store grabbing things to show me. Overall great place and service...

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Matthew Dunaway
Reviews 1
2020-06-10 08:37

They treated my wife with respect even though I wa...

They treated my wife with respect even though I wasn t there when shopping for my motorcycle. The other dealerships she went to didn t treat her the same way. That went a long way when deciding where to buy my 2020 Road King. Thank you Emerald City Harley!! You earned a customer for life.

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Robert Carter
Reviews 1
2020-05-26 17:39

Very welcoming! Greeted by James who was very grac...

Very welcoming! Greeted by James who was very gracious. And I was helped by Jesse who showed me exactly what I was looking for in a jacket. Not having my size, Jesse found the jacket in another store, called them, and had them hold it for me. She was so sweet and helpful. I will be back for sure. Th...

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Terry Cohn
Reviews 1
2020-05-24 16:24

good with the exception of their voice mail in the...

good with the exception of their voice mail in the service department. Even their own service techs say the voice mail does not always work and they do not get the ones customers leave them. This has been going on for over 2 years you think by now it would be fixed seems suspect to me if they valu...

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Kelly Hall
Reviews 1
2020-05-20 21:53

*** I ve decided to edit this post rather than del...

*** I ve decided to edit this post rather than deleting it. When I wrote the review I think I didn t explain my thoughts or feeling to the fullest. However I did recieve a call from their General manager to my surprise! He cared enough to give me a call and to ask, in short what they could improve ...

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Jessica Gombasy
Reviews 1
2020-05-17 18:32

Appearl was great to visit, VERY helpful woman who...

Appearl was great to visit, VERY helpful woman who was happy to talk and answer questions- and I picked up some new gear that's to her! Was originally more interested in the bikes, but when sales didn't ask, I figure I will go elsewhere for buying.

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Anthony Bergeson
Reviews 1
2020-04-24 18:39

Went in there to look at used motorcycles. At firs...

Went in there to look at used motorcycles. At first sales person did not do a very well job. Talked to the sales manager, who promised to make it up to me and he did 100 fold. Thanks to the staff for making my purchase of a brand new 2019 street glide pleasurable, awesome and amazing.

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Charles Cohen
Reviews 1
2020-04-22 19:49

Had 2 very bad experiences with the service depart...

Had 2 very bad experiences with the service department. After bringing my bike in for a tune up a couple of weeks ago, the throttle cable was left outside of boot. I had no throttle on I-5 was unable to accecellerate. I am planning to talk to a manager and get my money back for the tune up. The f...

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Travis Lewis
Reviews 1
2020-04-19 21:01

I traded in a bike I owned for a used bike. I noti...

I traded in a bike I owned for a used bike. I noticed the rear tire was pretty low on tread and the sales guy told me to buy the wheel & tire coverage and bring it back in for unlimited tire changes. Fast forward a month and I'm getting ready for a 4,000 mile trip. I take the bike in to another deal...

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Miles Rains
Reviews 1
2020-04-10 02:51

My wife and I have purchased 2 motorcycles and lot...

My wife and I have purchased 2 motorcycles and lots of accessories from Emerald-City in the last several years. We have always been treated very well. Everyone there, sales staff, parts, service, and Motorclothes has been more than helpful. My wife's bike had a rear tire puncture the morning we were...

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Mario Reyes
Reviews 1
2020-04-09 18:53

Bought my first bike at this location, (a 2015 48'...

Bought my first bike at this location, (a 2015 48' Sporter) Amazing ride! but even more amazing was the above and beyond customer service from the staff at Harley-Davidson. Very friendly, not pushy and extremely knowledgeable.
Walked in from just barely getting my endorsement for a test drive; they...

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Jeff Taylor
Reviews 1
2020-04-09 04:09

I walked in a couple weeks ago or so and just to c...

I walked in a couple weeks ago or so and just to check things out like I do once in awhile, and there was a friend of mine is Emerald City could cut her and Yukon Bob awesome deal on a three wheeler boy is it nice.... thanks guys.. I can't wait to ride with the

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