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Electronic Data Systems

3.8· 15 reviews
Average ratingAverage
3.8/ 5

Based on 15 reviews

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What reviewers say about Electronic Data Systems

Generated with AI from 15 reviews on Trustburn · updated 14 days ago

Across the cross-section of reviews on file, customers generally describe Electronic Data Systems as providing reliable, professional, and effective IT and phone-system support, though a few noted that response times could be more prompt.
What are the most common complaints about Electronic Data Systems?

Based on the lowest-rated reviews on file, the critical reviewers described problems with customer support and billing, including being charged for troubleshooting work that they felt was not performed or adequately explained.

AI-generated from reviews on this page. Verify anything important with the company directly.

James Todd
Reviews 1

HTS is one of those service businesses that can operate without supervision and oversight once they start the project. HTS has supplied 2 different systems to us in 5 years. Our New Braunfels Campus works seamlessly, functions above our expectations and is always willing to go the extra mile. Our salesman, Rene Valero, is very good at assessing our needs, getting the equipment on site, in time, and generally right on the budget. They assumed the service for us at the IH-35 Campus, here in San Antonio, and really helped us streamline our transferring, local extensions and our racking. They are masters at VOIP, work closely with us when we have a problem, and may times will solve the problem before IT guys know we even had a hiccup! They are our Telecommunications & Cabling Professionals!

Dan Kraussman
Reviews 1

Horrible customer support! Would never do business with again!! Came out to "trouble shoot a phone" asked two questions and did nothing but took the phone with them and never gave a response on how much it was going to be to fix the phone. Couple months later I called and they had no answer about the phone condition except for a $400 bill for "trouble shooting".(Brand new phone $154) They did leave a refurbished phone that cost $94.99 on the initial visit and are trying to charge $400. These people are a rip off and scam.

Sandra Herzik
Reviews 1

I have been a customer of HTS Voice & Data System since 1996. They are responsive, competent and competitive with charges. Hence, they have my business. They have always been able to fix whatever problem we are having with our phone system which is the life line to our business. Recommend them without any reservations.

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