Electronic Arts - Bright Light

Terrible people, by far the worst customer service on earth. My children have suffered racial verbal and other forms of abuse on there platforms. And 3 letters later, 100 calls and useing there online complaints and still no responce. You should be bloody ashamed of yourselves.

work on pro clubs you havnt fixed it since 2014, stop being selfish and money hungery and try make a good game. - lauchlan

Trying to get in touch with someone in Ea for promotional items and advice about a competition ,but cant get through to anyone or find any details please help.

ALL THEIR GAMES ARE SOO GOOD I RECOMMEND BUY STUFF FROM THIS COMPANY AND THEY HAVE 0 PAYWALLS

A game company that puts arrogant people that are not willing to help gamers who play fifa 13 or other games to get they accounts back, while robbing them of they money. Then they ignore you when all you want to is access the FUT option to the play game which they retarded security kicks and blocks you for no apparent reason despite putting in the right password.

EA SPORTS sounds like a company working with the Bilderberg group.

EA ARE DISGUSTING PIGS WHO STEAL KIDS MONEY AND BAN ACCOUNTS FOR NOTHING ABSOLUTE SCUM !!!!

This company are the devil spawn of humanity. I wish nothing but failure for the whole company.

EA refuses to respond to valid complaints by consumers that spend money online in "Free to Play" games.
This is a good example of why online consumer fraud should become a crime prosecutable by way of a UN Convention.
EA seems not to develop any games on it's own, it buys out developers such as Phenomic, the fires all the staff a short while later. Support then becomes a non entity.

FIFA 21 is finally out and i packed firmino first pack in pre order packs, thanks EA

I have never come across a company that is not interested in supporting their customers. I phone their main office number and said " I am trying to get through to customer" and then she put me on hold. I tried calling back, immediately on hold and then disconnected. I would think a high profile company like this would want to support their customers, but obviously they are just not interested !!!!

Disrespectful with no morals for humanity, aggressive and shameless thieves. Destroyer of generations with your virtual currency and gambling method, if you think you re big and no one is judging you, Just remember... The bigger they are.. The Harder they Fall!

I had use with unauthorized in app purchases made by my disabled son.
I contacted EA help as soon as I discovered the issue. The advisers were very polite and responsive. They assisted me in my case while communicating with me efficiently until it got resolved. The advisers who helped me the most were Bruce and John E.
Many thanks for your support guys.

Rubbish game Apex Legends no sounds of enemies approaching you in this type of game is unforgivable. Has a cult following though, so no chance that it will be fixed as it has been made a game feature.

Great day inside being a gane tester, can't wait to do it again!!!

I bought a racing game and it dosn't support a steering wheel. How rediculas.

i love this place i love the sims 3 i dont like sims 4 tho

Worst customer service I have ever had the misfortune of having to deal with. Nearly a month to get a reply. Reply felt like it was written by a robot. Impossible to actually speak to anybody, when you do finally, after waiting hours on an online chat queue, they can t help anyway. Ridiculous!!!! Would have given them zero stars, but it would not let me. Shame as they deserve minus 5. Awful, do not touch with a barge pole if you can help it. Sad thing is , the children like their games. If another games company is reading this and has the ability to do a Fifa game or similar, do it, we will all come to you.

make it very difficult for customers. have no complaints procedure and ignore customers. also lie to consumers.

Ea customer services team is a disgrace! They make you wait weeks, they lie and after all they help you in no way!

Didn't let me have Fifa 17 beta no more codes apparently

got through once to a receptionist who wouldnt talk to me and simply transferred me on hold , then after a long while the line went dead

useless
we should stop buying these games

Amazing, got to test a game prior to its release and was given 4 games of my choice as payment

Professional staff but the traffic is high around that point

they stole my fifa points and the only player I get in packs is the god himself emile hesky with he odd akinfenwa on occasion
edit: it has been 3 years and i stil have the same issue, please can you fix my issue as all i am able to pack is akinfenwa and it scares me

Had a guided tour with my son, really nice place, nice people, Thank you.

Ive now been out of game for three months Account hacked "Thank you for submitting your inquiry. Case Number 06434330 has been created and tied to your question, and a game expert will contact you shortly. " ~ "Dear Andrew,

Thank you for contacting Electronic Arts.

To get you an effective resolution, I'm going to escalate this issue to the higher department which is well equipped to handle such issues. I m confident we ll solve the issue or suggest alternatives.

Due to a back log of contacts, the current estimated time for response is 1 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may update your case with additional information that might help us to resolve your issue without causing any additional delay.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Sincerely,
Aniruddh
Electronic Arts World Wide Customer Experience

THREE MONTHS AGO
And I cant even open a new account to start again. not that I want to with the XP I had..Cant access the online purchase for AFTERMATH , ENDGAME and wot ever other maps I've paid for and not getting access to.. POOR SHOW People..Come on get me back in game or can I have some money back?

Hopefully

Andrew

Awful can t get into the game and I can t contact u people by phone all by email where you take forever to respond it s been 3days and I still can t get on my game shame on you