EDS Air Conditioning

We hope our experience will help you make up your own mind:

EDS apparently set off the fire sprinklers in the condo unit above ours in the process of installing an air conditioning unit, flooding both units in the process and displacing our tenant (including his wife and young child) over the holidays.

They claimed they were going to stand by their obligations and make it right, but we feel they did not follow through. For example, while they understood they displaced our tenant and his family, they stopped coordinating and paying for the family s hotel room while the condo was uninhabitable and being restored (a process we did our best to expedite for everyone s benefit).

EDS then stopped returning our calls or responding to our emails concerning what to do about our displaced tenant and his family. Instead, EDS punted and told the tenant he d have to deal with their insurance company and bear the burden of paying for the hotel room himself in the interim.

We feel that EDS acted unprofessionally and is a huge disappointment given their representations about making things right, especially insofar as we have been more than reasonable throughout the process. None of the higher ups ever responded to our written inquiries or even offered an apology. Not a single one.

If this company won t stand by its mistakes how can you expect them to stand by their work? Flashy slogans and marketing materials only go so far. Actions speak volumes.

Seek out a company for which a high level of service and support is their creed, not just their slogan.

P.S. One of the reviewers below with a glowing 5 star review, Mickie Melvin, is actually their employee and the same person we dealt with on the flood damage claim. Query how many other employees reviewed the company? How can you trust the reviews if employees are submitting comments disguised as customers?

P.P.S. With respect to the company's response below, there are no excuses, just make it right. More importantly, the company's response is incomplete. The e-mail EDS quoted was sent on the second day they picked up the tab for the tenant's hotel, which was after quite a bit of effort on our part to make sure they understood their responsibilities and took care of the tenant and his family. It was after the e-mail was sent that they refused to cover the tenant's lodging anymore and refused to respond to our emails and calls. I suppose we were justified in getting animated with them the day before the email was sent because the very same thing we were concerned about - that they would shirk their responsibilities - actually came to pass.

At least they're being honest about the fact that they left everything to their insurer and washed their hands of the situation, which we feel is shirking their responsibilities without regard to the displaced tenant's needs and the needs of his family. It's like saying, "Hey, family rendered homeless, you pay for your own hotel! Covering your hotel and seeking reimbursement from our insurer ourselves is just too much to ask." Come on.

They also appear to acknowledge that Ms. Melvin, one of their "5 star" reviewers below, is actually their employee. This all seems a bit shady to us, but, again, you make up your own minds.

"I was lost, but now I'm found." The vents and ducts for my clothes dryer and bathroom fans were nowhere to be found. In other words, they were barely installed...improperly.
I called for several estimates and referrals. Fate sent me to EDS. Don was the project manager who came out to assess my problems and estimate my solutions. He and they were both professional and reasonable. Don put me on a fast track and the work was scheduled within a few days.
Don arrived with his team, Ian and William. Don advised the team and then left them to do the job. Ian and William went straight to work and within a few short hours they were done. They explained what they accomplished and showed me pictures of their work. I was more than satisfied with all elements of EDS's service and professionalism.
"My vents were lost, but now they're found." Amen.

Removed 11 year old central a/c and installed a new Rudd a/c.

I used EDS for my home and for several rental properties I own in Lake Worth. It seems that their maintenance people must be on commission. Every time there was a small problem, the answer was always that we needed a whole new system for $5,000. A few months ago we had a small problem. The maintenance person told us we would be lucky if the system lasted over the weekend and that we needed to replace the coil (read several thousand dollars) immediately.
We called a new company for a second opinion. They said nothing was wrong- there was no leak in the coils. Meanwhile the system has been working fine for the past three months. I do not trust these people.

First time I have used them. Excellent communication. Arrived at the promised time. Provided the work as needed. So glad I used them. Pedro was great.

I highly recommend them for responsiveness and professional depth. I worked with Sean Caplan for an estimate. He is terrific! Those who answered the phone at the back end were thoughtful, quick to take my call, and very efficient. All much appreciated.

EDS is so professional. They were timely, sending their technicians, who were both fabulous, neat and respectful. I was totally impressed and will now continue using EDS.

An exceptional company with outstanding staff. Everyone from the representative on the phone to the technicians who repaired my AC were professional, courteous, highly experienced and friendly. They were well organized and explained every procedure. This company shows that the system works from the top down. The owner is trustworthy and genuine as are all his staff. I highly recommend this company.

We contracted with E.D.S. to evaluate 24 AC units on 6 of our buildings. We worked with Don Connelly to accomplish this work. He was very responsive to our request, and presented us with a thorough evaluation and set of recommendations.

This company is awesome! I received a text just prior to the Sean s arrival! Gave me a little bio on him and his photo! Never had any company do this. A short while later I received a call from Sean telling me he was at the front gait and would be here in a couple of minutes. He was very personable and knowledgeable...explained what he would be doing and said it should take about a half hour. He finished up and said everything looked good, he asked me if I had any questions or concerns and departed. A very pleasant experience! I recommend this company and Sean very highly!