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Doubletree Sacramento

4.1· 1,678 reviews
Average ratingGreat
4.1/ 5

Based on 1,678 reviews

550%
425%
313%
26%
16%
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What reviewers say about Doubletree Sacramento

Generated with AI from 1,678 reviews on Trustburn · updated 41 days ago

Customers generally describe the hotel positively, praising the location, facilities, cleanliness, and friendly staff, though some note the property feels dated and needs renovation.
What are the most common complaints about Doubletree Sacramento?

The critical reviewers describe rude staff, rooms that were not ready long after check-in, and an overall impression of the property as a dump.

AI-generated from reviews on this page. Verify anything important with the company directly.

Peter B
Reviews 1

Dated and decrepit buildings. Our room was falling apart. The carpet was frayed, wallpaper was peeling back, and the ceiling in the shower was coming down. The room was old, dirty and stinky. The tv in our room was so dark it was hard to see lol. We called the front desk about the tv. Someone did come but it was never fixed. Stay far away from this place.

Ruben Gutierrez
Reviews 1

Went to the DT for a work conference in one of their larger meeting venues. The atmosphere was professional and bathrooms were clean. The lunch bar was really good with a variety of salads and cold cuts for sandwiches. They had a berry cheesecake that was phenomenal. The only down side was their parking. We had to park on the other side of the building and walk around the building to get inside which was inconvenient. It would be even more inconvenient if it was raining like it normally does here in Sacramento during the fall winter time.

Jon Andrews
Reviews 1

Just had a seminar there and I am favorably impressed. The staff greeted me and someone came right up while I was looking for the seminar room location and help me find out where I was spending the day. No sound of slamming doors as I've experienced at other locations. The water features are a nice, tranquil addition. Did not stay here for lodging, so can't comment on that aspect, but this was a nice seminar location, freeway close and next to Arden Fair Shopping Mall.

Theodry Swift
Reviews 1

Room were event was presented was perfect. Set up an service exceeded expectations. Food was tasty, hot an served with a smile. Carmel cheesecake was the bomb. Staff at hotel were friendly and accommodating. I'd recommend this hotl venue forca special event, fundraiser or for a Staycation.

Juan S. Tapia
Reviews 1

The Double Tree is a beautiful Building with terrific Service and Amenities inside.,
However I am Physically Disabled, I Ended up having to Park across the street, probably because Not Many Designated Parking Areas for the Handicapped, that I noticed at the Hilton Double Tree. I asked two employees outside in the parking lot, they told me they had No Idea of Where I May be able to park close by.

Mike Fisher
Reviews 1

This is about my 80th night this year staying in a Hilton brand hotel and this way far and away the most disappointing. Outdated hotel that charges more than newly renovated hotels. Had to call the WiFi support line to find out that their premium internet service was out of service when they could have mentioned that at the front desk. Inquired about a late check out and was told that I can check out at 11am. That s their normal checkout time. So much for extending even an hour for a diamond member. Next time I m in town I ll be staying at a Marriot property.

Lulu Torrez
Reviews 1

Wish i could give it No Stars!! Dirty Rooms, Bad service, No help or carts available, not stocked with enough towels! Only 1 toilet, even though it was a family unit and no family room, even the Hampton Inn has 2 rooms, kitchen family area 2 full bath/Showers and Clean!! And free hot self-serve breakfast! Don't stay here if you want Clean Rooms!!

Cam Savard
Reviews 1

I love the vintage styled building. The walkways to the wings are simply awesome. A total mid-century feel. Modern hotels can be so sterile. But not this one! The staff is extremely helpful and friendly. The hotel shuttle can be used as your personal Uber to downtown. They make staying in Sacramento very enjoyable! My room was warm and inviting. Comfortable bed. The lobby bar was great. Good selection of drinks, food and had karaoke.

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About Doubletree Sacramento

Address
7930 jones branch drive
Categories
Hospitality