Waddah Masoud
What reviewers say about Donlen Corporation
Based on the reviews on file, customer sentiment is overwhelmingly negative, with five of six reviewers giving 1 out of 5 stars and describing frustration with service quality, staff conduct, and reliability. The single positive review is brief and offers no detail, while the negative reviews repeatedly recommend avoiding the company and switching to alternative fleet providers.
What does Donlen Corporation do?
Since 1965, Donlen has been a provider of comprehensive, integrated fleet management financing and asset management solutions. It focuses on managing customers' vehicle fleets rather than selling consumer-facing products or services.
What are the most common complaints about Donlen Corporation?
The most common complaints center on poor service and communication, including difficulty reaching staff, rude or unresponsive representatives, disorganization, and slow or missing responses on repairs and billing. Reviewers also cite issues with vehicle breakdowns, inadequate roadside assistance, and problems getting bills paid.
AI-generated from reviews on this page. Verify anything important with the company directly.
Bradley
Can't get your work vehicle jumped in a city of millions but can get it towed. Where to? Not an option if you don't have a hotel or home in the city you're in. Doesn't get back with repair lists. Send employees out in work trucks with broken studs. Can't book decent auto body repair. Get's overcharged for basic repairs. I'm not impressed with them for the 5 years we've been using them. Like getting transferred around in calls by representatives not doing their jobs, like phone systems with horrible flowcharts, use these guys for absolutely miserable service.
Amy Fitzgerald
I tried to set up a account with many time for there customer to bring there vehicles to my shop for service. I cant get a hold them. Then when I talked to someone on the phone about setting up a account there were either high on drug or drunk! Plus rude! Know I have a customer I can not help because they wont get back to me!
Bruce Daniels
They don't pay their bills. Multiple faxes and phone calls, still no payment.
Paul Merino
Donlen Fleet Service is by far the worst fleet service company out there. if you need Fleet Service Management use Ari, Leaseplan, Ph&h, Element or anything else. Donlen is very unorganized and their technicians are rude.
I cringe every time I think about having to call into this company. I Dread talking to their staff in regards to any thing truck related.
Do yourself a favor and find a different provider.
Beautiful Chicago
Hertz Driver Program is the worst. Saying money comes over Safety. Driver and passengers Safety is not a priority.
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Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
- Website
- donlen.com
- Phone
- 847-714-1400
- info@donlen.com
- Address
- 3000 lakeside drive
- Categories
- Automotive