Docassist

Fast. Helpful. Efficient.

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Couldn't be more impressed! We've been trying to g...

Couldn't be more impressed! We've been trying to get a copy of our unabridged marriage certificate out of Home Affairs for 18 months with no luck. Doc Assist managed to get it for us in 1 week!!

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PLEASE BEWARE OF THIS COMPANY

PLEASE BEWARE OF THIS COMPANY
EXPAT SHOP AFFILIATED TO DOC ASSIST , WITH MACHELLE MUNRO BEING THE OWNER

I have sent 15 emails and still have not had a response. When ordering items from the Expat shop , you are advised to sign a disclaimer(see details below)
DISCLAIMER TO BE SIGNED:
I understa...

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They care about you.

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I have sent 3 enquiries with automatic reply it's ...

I have sent 3 enquiries with automatic reply it's been received. I called twice and no answer. Obviously have enough business that they don't need mine.

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It was hectic trying to obtain SA-PCC from Ghana. ...

It was hectic trying to obtain SA-PCC from Ghana. The SA consulate in Ghana said they are only allowed to serve SA citizens. The only other viable option was via an agent. Most of the agents delayed in responding to emails, quoted unfavorable prices, required extra payment for courier services ,and...

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Excellent service. Our unabridged marriage certifi...

Excellent service. Our unabridged marriage certificate was expedited and received within the 3 week estimate.

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Even during Corona, docassist delivered my atteste...

Even during Corona, docassist delivered my attested degree to my doorstep in 6 weeks and made the process easy.

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Please note: I dealt with the PRETORIA office of D...

Please note: I dealt with the PRETORIA office of Doc Assist.
We requested transcripts from Unisa as well as a Police certificate from them. We paid 2x courier fees to have these sent to two separate addresses. It took 7 weeks for the documents to reach us - both in one envelope! They completely dis...

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Excellent service, professional and efficient! I h...

Excellent service, professional and efficient! I had 3 unabridged certificates expedited. They said it could take up to 6 months to get one... It took 2 months, compared to the 11 months I waited for my unabridged birth certificate when I didn't go through an agency. I was updated throughout the who...

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I had 2 documents from Home Affiars to expedite an...

I had 2 documents from Home Affiars to expedite and I have to say that the service and communication from Docassist was appalling. They provided zero feedback regarding the status of the documents almost 8 weeks after the date of application. Best thing is that I went to a different Home Affairs off...

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I sent my degree for authentication to Janine.

I sent my degree for authentication to Janine.
This was required for my Saudi work Visa.
She received my documents on the 28th of June and she posted it back on the 12th of July. She kept me updated on the processing of the documents, answered all my questions and she was very helpful. Original an...

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DocAssist, and in particular, Ansone, were so grea...

DocAssist, and in particular, Ansone, were so great to deal with. Got me what I needed from SA Courts within days. Then delivered it safely to me 14,000 km away! In perfect condition. Thank you! They are highly recommended.

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Great service, I received what I paid for within t...

Great service, I received what I paid for within the promised time frame. I highly recommend Doc Assist.

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Very professional approach in obtaining an unabrid...

Very professional approach in obtaining an unabridged marriage certificate. Would certainly recommend service to obtain those difficult certificates. Peter

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Unexpected delays in sorting out my visa documents...

Unexpected delays in sorting out my visa documents out - it s been 7 working days so far and my visa application process is delayed. Today I was promised delivery but they got the delivery address wrong so now my documents have been delivered to the wrong person and the courier process has to start ...

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Police clearances sorted out in 2 weeks - awesome ...

Police clearances sorted out in 2 weeks - awesome job! Thanks so much!!

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Do not fall for this trap! They will take your mon...

Do not fall for this trap! They will take your money and deliver nothing. You will get no feedback or short blunt replies that do not answer your question. They certainly were of no assistance. When requesting a refund, its another story. Reported them to the consumer goods and services ombudsman, n...

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Thank you Janine for amazing service!! I needed my...

Thank you Janine for amazing service!! I needed my unabridged birth certificate and had little time before I had to submit it and you and your team was responsive when I asked for updates and you got me my documents in time. I've used Docassist three times, and all three times I had positive experie...

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Requested Apostille of birth certificate and recei...

Requested Apostille of birth certificate and received it within 4 working days. Highly recommended.

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Friendly, very helpful and prompt service. I requ...

Friendly, very helpful and prompt service. I requested an unabridged marriage certificate legalised with apostille. It was done in about 3 weeks. Excellent service.

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Excellent service! Used DocAssist to expedite a bi...

Excellent service! Used DocAssist to expedite a birth certificate application, and received a notification that the birth certificate was ready for collection within 6 working days!

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Angry that docassist assured me that Licence Certi...

Angry that docassist assured me that Licence Certificates are sufficient enough to exchange Driving Licence in UK if your actual card has expired. I now have 2 (one for myself and one for my husband), these documents are not cheap and they are worthless as UK does not accept them if your card has ex...

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They were absolutely brilliant! They were professi...

They were absolutely brilliant! They were professional, efficient and incredibly helpful! Thank you so much for helping with Unabridged birth certificate. I highly recommend this company!

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My request did not receive attendance and was misu...

My request did not receive attendance and was misunderstood by the consultant. Very unreliable. Rather use CITISPRINT for apostille courier services. Docassist also overcharges for simple tasks.

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Never use this company also related to Expat shop....

Never use this company also related to Expat shop. They demand their money for goods and they are never recieved, and wonder if they were even dispatched !!! They hide behind small print, they will not refund when goods are not received. Machello makes excuses and delays responding to queries and i...

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Exceptional service received from this Company. I ...

Exceptional service received from this Company. I applied for my Unabridged Marriage certificate at Home affairs. Normal waiting period 6-12 months, however I requested Docassist to expedite my document for me. From requesting a quote, paying for their service till they informed me my document was r...

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Most of us can attest to the endless red tape when...

Most of us can attest to the endless red tape when applying for a job abroad, but despair not, compatriots, for Doc Assist removes the "endless" from "endless red tape" with their super affordable rates, professional consultants, and speedy service. Highly recommended!

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Honestly, one of the best services out there!! Doc...

Honestly, one of the best services out there!! DocAssist helped us expidite our Unabridged Marriage Certificate in 3 weeks! They even stuck it out in helping my wife secure her Unabridged Birth Certificate after Home Affairs had lost her birth records in Pretoria. Thank you so much to Norma and the ...

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Well worth the money. We requested our unabridged ...

Well worth the money. We requested our unabridged marriage certificate. Not only did they think ahead for us and advise us to get it notarized - turns out we needed that, though our visa agency didn't inform us - but they delivered on their fast promises. They are even open up until Christmas to pr...

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Michelle and her team were excellent in obtaining ...

Michelle and her team were excellent in obtaining my father's unabridged death certificate. It took the Dep of Home Affairs 13 months to try and find the document. I then called Michelle and received the document within a month. Thank you and I appreciate your hard work.

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I don't understand, I was willing to pay and happy...

I don't understand, I was willing to pay and happy for them to assist me in my documentation but it sounds like they are overworked and came across very rude.

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June 2018

June 2018

We passed our Canadian Citizenship exams with full marks. During our document check, all docs were found to be in order. So our Citizenship application was successful and approved. We are soon to become proud Canadian Citizens.

I cannot thank DocAssist enough for the integral role t...

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absolutely amazing service from doc assist! Will r...

absolutely amazing service from doc assist! Will recommend them to all. I used then for an unabridged birth and marriage certificate and will certainly use them again

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Such bad unprofessional service, Machelle only res...

Such bad unprofessional service, Machelle only responds to reviews that gives her a "5" star rating

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Urgently needed an unabridged document which could...

Urgently needed an unabridged document which could take long to obtain. Was assisted and received the doc in a matter of about a week, which was much sooner than I anticipated. Thank you

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I see some people give them good reviews. Someone ...

I see some people give them good reviews. Someone also recommended me to them, but unfortunately I still only experienced frustration. They do not come back to you, but are eager to receive money from you. They are supposed to have an "agent" who liaises with Home Affairs on their behalf. I have bee...

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I am grateful to businesses that still have such a...

I am grateful to businesses that still have such an attitude towards their clients. I am helped with a lot of kindness every time and the one time I was in crisis I really experienced that they were going to do their best to help me and they did too! Great thanks to Norma and Renate

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I have not had a good experience with these guys. ...

I have not had a good experience with these guys. This really just feels like a complete scam to me. We were notified by them that our unabridged marriage certificate is out only to follow up later with home affairs that it wasn't. We further kept calling the home affairs call center to check the st...

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Docassist service is non existent! Home Affairs we...

Docassist service is non existent! Home Affairs were more friendly and effecient than what they were. Useless!! Will definitely not recommend them to anyone!

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Docassist managed to get my docs out within a week...

Docassist managed to get my docs out within a week of payment - even before the official Home Affairs deadline had passed.

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The staff at Doc Assist are amazing! thanks for yo...

The staff at Doc Assist are amazing! thanks for your assistance in getting my documents sorted out in such quick time

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Worst service ever, taught of ever possible excuse...

Worst service ever, taught of ever possible excuse not to assist me. Did not even attempt to solve my problem and became rude. Will never use this "doc not assist" service

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Failed to deliver a police certificate on time des...

Failed to deliver a police certificate on time despite it being processed in sufficient time by SAPS. DocAssist did not understand or respect my time constraints. It took multiple phone calls and emails to achieve a relative simple task. Will not recommend this service. This comment relates to the ...

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TOP CLASS SERVICE AND STAFF - HIGHLY RECOMMENDED

TOP CLASS SERVICE AND STAFF - HIGHLY RECOMMENDED

SAPS had recently misspelled my husbands name on his Police Clearance Certificate and as we are in the process of emigrating, we honestly don't have the time to reapply and wait the usual 8-10weeks for the correction. I had then contacted Machelle ...

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If I could give a ZERO I would. I sent my papers t...

If I could give a ZERO I would. I sent my papers to them and they had it for three months without touching or working on my papers. They constantly lied and said they've sent it and they are waiting for the other companies to do their part. Finally after three months we find out that they only opene...

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They assisted us with fantastic step by step help ...

They assisted us with fantastic step by step help and keep us informed on the progress of the certificates being issued right from the beginning through to the end of the process.

We had several documents we needed from Home Affairs:
- Fathers Birth Certificate
- My Birth Certificate
- Grandpa...

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Machelle and Orienta went above and beyond to help...

Machelle and Orienta went above and beyond to help me expedite my UMC. I had been waiting almost a year for it and within 16 days from asking them to expedite I was able to collect my UMC from Home Affairs. No errors and no fuss even during the covid-19 pandemic

Out of all of the doccument compan...

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