Worst company to have auto insurance with ever. I was treated with such disrespect and given the run around for over a month. First they decided they weren't going to cover my claim because they said I had no insurance. After proving to them that I did in fact have insurance it took over a month ...
Wish I could leave a 0 rating!!! The WORST insurance company of my life! I now own my own car. I was assigned this insurance company by the car dealership. WORST experience ever. My agent was Vanessa Cornejo. The worst attitude I EVER dealt with. I Have never had a pleasent call with her. I've left ...
The worst insurance in the world.
My car got stolen I didn't get covered. The person who stole the vehicle crash somewhere on the south side Chicago and make $5000 damage.
After 2 months they denied my claim.
I rate the 0 Direct Auto is horrible to deal with they took three months to settle a claim and gave me nothing but grief . Service department is bad the entire insurance company is bad STAY AWAY it snot worth the headache.
they tow my car 4 weeks ago and still no CHECK NO RETURNED PHONE CALL Im ...
Impossible at best to get hold of anybody. I was hit by one of their clients and turned in all required paperwork. That was weeks ago! If i could give ZERO stars, I would!
The worst service and staff. Please don't leave your property in the hands of these people. I gave it a star because if not, my comment is not published. But I would give 0.
#Scam #Scam #Crooks #Lazy. No one does a follow up. No one wants to answer the phones.Worst experience I've ever had. I'll he sure to read the reviews next time. BEWARE
Over all a p.o.s insurance company one of there customers hit my car while it was parked and it s been over a month and my car hasn t got fixed. They sent me out a low balled check and went to get an estimate on repairs with several shops, it doesn t even cover 25% of damages.
If i could give the -* i would ...horrible people STAY AWAY !!!!!!!!!!!!!! I actually got this company thru oxford and omg at first when i made my claim evrything was smooth and then bam it turned into a nightmare now is as if i had never been insured worst part is we paid insurance to this people f...
If my car is not settled today I am calling an attorney and the ITeam. They have been holding my car Impala hostage since an accident on January 24th. The first estimate did NOT include the air bags!!! WTH!! I waited weeks for another estimate only to be told my car would be totalled. NOW they say i...
Involved in an accident on 12/16/17. Head on collision in which I was deemed to be at fault. Tried my best to get it resolved. Claim went into subrogation from the other party due to Direct Auto nonpayment. Never received any paperwork from other insurance carrier. Has gone through 2 collection agen...
They are an insured garbage for so many years paying for it and when the squatter does not respond to you, it is a shit of insurance.
Terrible. No service mind. Never join! You will regret.
This company has the worst customer service 45 days have not fixed my car. They are ass holes
Don't waste your time and money fellas.they are scammers take ur money and when u get in to accident you would never hear from them when u call
Worst customer service ever! Made a claim 3 weeks ago. I have not gotten one call from them updating me with any type of status.have called 6 times and all they say is there is no update. Im very upset...
Claim was denied even after proving I still lived in Illinois.
Horrible company. Please save you self the headache and DON T JOIN direct auto insurance. If you have Insure on the spot Call insure on the spot s cooperate office and complain and ask to remove this company from their list. I m dropping this company ASAP.
this place is so horrible. the workers have nasty attitudes
When dealing with this insurance company you might as well be dealing with the dead no answer or responds my car was stolen April 28 here it is July 2 2019 and they still haven t paid for my car or answer any of my calls was on hold 38 min then the phone day leave a message their hours of operatio...
You re throwing your money if you get insured by Direct auto insurance horrible customer service I had a accident 2 weeks ago my car still not fixed go get better insurance for the same price!!!
Why did not any one try to sue this company. This place is a piece of crap.
Ok, I am not going to get into too much details regarding my case. Like everyone else here, I also was a victim. In my situation, I filed a complaint against them to the state, I was able to get some money back, but I didn't get reimbursed for additional damage that occurred in the accident that I a...
Martha Diaz is more then helpful. She informed me about everything. This is my first car accident so I m not sure on anything and she is very helpful. Now her co workers were very rude when I first called a couple times. I m not sure if they hate their job or what the problem is but they need to be ...
Hello Friends who are looking for insurences this direct auto is a trash especially an agent that works AHI CALLED FATIMA CARRANZA SHE IS A GARBAGE AMI SON A PERSON I CHOCO HIS CAR AND THAT PERSON HAS HIS INSURANCE AND MADE TOTAL LOSS AND JUST WANT YOU GIVE 100 DOLLARS FOR THE CAR, BE CAREFUL THEY H...
I been with Accurate insurance for 5 years. So I get directed to this company to file a claim. I was on hold for 15 minutes and sent to voicemail, tried again...same thing, third time I finally get taken care off... But so many requirements just to get service. This place needs more staff and better...
I had a fender bender a year ago call them took !y car in to where they suggested NOTING got it fix myself a year later Someone back into my car No one was in it I filed a police report call a tow which I was planning on playing for myself as well as the body work due to the run around they gave me ...
If you want to pay an insane amount per month for nothing, this insurance is for you !
My mom's car was hit by one of their clients. After sending requested pictures etc. Fatima Carranza said she can't find the info on their client and now I've been calling since no answer. no return call from messages left. So now I thinking I have to go after the person who hit my car and they c...
I THINK WE SHOULD ALL FILE SOME KIND OF CLASS ACTION SUIT!! My car was totaled a month ago & I was severely injured & all I keep getting is the run around!!!
They are the worst company, there really can not be so much negligence in one place, they are inefficient, mean, arrogant, unhelpful, not all the words describe how inept the agents are and the company itself. Truly if you are in this company combianse before they repent.
Horrible and unethical company. Please file your complaints with the IL Department of Insurance. It s a very easy process and hopefully you all will receive more help than this company gives people.
Do yourself and the rest of the country a favor and don t get this insurance. This is a joke of an insurance. If you re getting it because it s cheap trust me pay the extra money and it will save you from multiple headaches. The workers in Chicago office are the actual definition of a joke.
****NO STARS*** THEY DON'T KEEP THEIR WORD NOR DO THEY HELP THEIR CUSTOMER OUT*** TERRIBLE COMPANY-I AM REALLY DISAPPOINTED I ENDED UP WITH THIS COMPANY THROUGH INSURE ON THE SPOT. DO YOURSELF A FAVOR AND PAY THE EXTRA MONEY TO HAVE A GOOD INSURANCE COMPANY HAVE YOUR BACK-I DEFINITELY WILL BE SEEKIN...
Terrible service my car has been wrecked since August 8th. This company should be looked into more about what there doing
Horrible company! A truck driver side-scraped my car, I filed a claim, Direct Auto never did anything nor did I ever receive a call. Vanessa is a horrible adjuster, her business/customer service skills are terrible. I will be reporting this insurance company!!
Do not waste your money, because when an incident does happen they don't have your back,this business should be out of business I urge you go elsewhere I have been with them for years an incident happen and then you're on your own and then they try to dupe you for their benefit but yeah for years th...
Lousy customer service, really foul attitude, very rude,they don't pick up phone, I live in California & got in an accident in northlake I'll, it's been over 2 months & I haven't been able to even file a claim, person who is supposed to help her name is jaqueline hernandez (ext 4923). When I asked...
Zero, none, no stars whatsoever!!! Worst insurance company ever. there 1.1 rating tells you the story. DO NOT BUY THIS INSURANCE!!!
They never answer the phone. I been calling for a. Week. Still no call back
Back in February I was hit by one of their insured. Worst company to deal with bunch of rude unprofessional employees, dealt with Flowers and Maria both had nasty attitudes. I talked to my attorney and he advised me to go through my own insurance. Which is exactly what I did! I paid my deductible an...
I'm only rating one star because I have to in order to post this. One of their insured drove into the side of my house in November. It's January and now they're telling us the policy is fraudulent so they won't cover damages - big surprise. Rocio Garcia and Mike Trollo are indeed worthless. Now we h...
They do not answer tel. Later they claim that the fault of the clients is protracted settlement, my case should take 7 days, and lasted 30
They have horrible customer service. My adjustor is Fatima and she is very rude. Her supervisor Richard is just as rude. It has been 3 weeks and my car is still not fixed.
On hold for over 4 hours for the week
Though I was helping by doing leg work
Not a chance ..avoid this company
The hold button is their friend
Worst insurance company ever stay away from them someone from their clients hit my car it's been 3 months and my car still sitting in the Towing company yard and nothing happened till now
When I get a quote either online or over the phone the price for uninsured motorist us included. Direct Auto sells unisured motorist insurance it is a add on and that portion is not quoted with the entire policy. Also, you must pay for that portion upfront with your first months premium plus a fee f...
They did not deserve even 1 star. Impossible to reach them on the phone. Voice mailbox is always full and can not accept any more messages. Seems like there no way to contact anyone.
This place is a Scam. Got into an accident Nov.5th they picked my car up on the 7th towed it to the shop and as of today I still don t have it back. Also they are charging me more then my deductible because they said some of the damage is ware and tare I never heard of anything like that. When call...
This is the worst company every dont even consider this hell hole of a company my car been down for 2 months waiting on these bogus as checks they suppose to have sent ill will b getting the states attorney involved in them before they recieve another payment from another valued customer
While driving, a woman hit my car behind, and she admitted that it was her fault. She gave me her insurance info and I reported the accident. I submitted the estimated amount to repair my car as told by her insurance. I called them a couple of times to ask status of my claim, and they kept telling m...
They'll do everything they can to avoid paying you for any damages. This is worst than not having insurance. They never answer the calls and their employees are constantly quiting or been fired from the job. 1 star is too much for these A.Holes.
If I could give negative stars I would. This is probably the worst Auto Insurance I have ever had in my life. I will never pay for cut rate insurance again. I was in an accident 9 months ago and my claim has yet to be resolved. I don't even know where my car is, and no one has been able to tell ...
I had a excident May 22nd and still waiting for the check to sing by one person. A lot of times no one pick up the phone or you have to have too much passion to wait on the phone line at least a hour. Just waiting to reach someone and when you spoke with them they fooling with you. Promises with out...
Awful customer service. Called 8 times and waited about 5-10 minutes each time and never got to speak to anyone. This company is trash.
This is the most worst company ever got into a accident about a month they never called me I would have to contact them to see the progress of my claim. On 8-19-15 they said they denied my claim and cancelled my insurance because I didn't tell them my license was not suspended in the last 5 years!!!...
"""""Worst Nightmare """"" , this is the worst insurance ever, be careful if you try to buy it, they took a month after I did a claim from a person that hit me in my own house driveway, and they end not paying the claim because I'm not in this persons policy, we live together as roommates , he own h...
Let me save you time by saying that if you get hit by someone with this car insurance, you might as well file a claim with your own insurance company. It's just like getting hit by someone without car insurance! (But worse because they waste your time) They also have F rating with the BBB too. Was...
Very bad service when it comes to a claim. After a month am still waiting to get my car fix. Every time i call direct auto they put you on hold for 10 min and the transfer you to voicemail. Never return call on the same day. The operator is very rude. If they would handle the service differently th...
Completely Trash! Unprofessional & Extremely Rude! Im definitely Filing a Lawsuit so they can go out of business.!!
Don't even bother with this company. I give them not even a one star. I signed up with them in September of 2017, and in June of this year I accidentally scratched someone's mirror while backing my car to park. Forget them wanting to protect or help you at all, they refused renewing my applicatio...
Jaquelin Hernadez was the worst! SHE yelled at ME because she forgot to call me and give me an update on my claim, she instead sent me a letter. I will be cancelling any business I have with them. DO NOT USE THEM!
Does anyone know of a contact person within the company HQ ? I was hit by a Direct insured person. This was a straight forward accident with the party admitting fault. My insurance has requested to be paid for this accident, only $636 but we have received absolutely nothing. Accident happened in Fe...
If you need insurance look elsewhere. Their insured hit my car dragged it out for 3 months then told me he has no coverage. And don't ever expect a return call then they lied and told me the mailed me information and I never received it.
This is the worst insurance I have ever seen. They are scammers. Run!!!
This place is a damn scam and they need to be shut up!!!!! I been calling for days and haven t gotten in contact with anyone!!!!! Please DO NOT insure with them I wish I could give them ZERO STARS!!!!
Wow I've had them for a month. Get on Website cause I can't reach them and I see all this crazy feedback!! Yikes! I'm cancelling right away before they screw me over too!
Less than a star. Your throwing your money away if you get insured by these people. Not only did they not pay for the damage on my car they also stuck me with a towing and storage bill that that they should have paid basically holding my car hostage. They don't return your calls. They just take your...
Please don t get this insurance company you will truly regret it. My car has been in the shop for a month now. Every time I call to see what s the hold up I m get the run around
One star is too match , they block my phone number after I do the clim , never answer the phone , no respect for the customer , never the can cover you if you have a accident , I will spend my money in other company have more respect and honesty .
Complete disgrace of an insurance company. Car was hit in a hit and run and practically refused to fixed with how much my deductible was and the repair cost . EXTREMELY terrible customer service as they dont even know what theyre talking about. They had asked me to go to a police station to get inf...
Horrible costumer service. Most are rude, and say they were going to call me back and never do.
SCAM ARTISTS. THEY TRIED TO PAY ME $469 for total damages costing 7,100. AVOID AT ALL COSTS. WORST INSURANCE COMPANY IN THE NATION
This is a terrible insurance! I got into an accident with someone with this insurance and it was just a disaster! It took forever to reach the insurance to give my claim and when I did the customer service was terrible. Than I was given a fake number to proceed with my claim. Just terrible!!
This place is lucky we have to select 1 star because it definitely deserves a negative score! One of the worst insurance companies I have dealt with. The lack of customer service is truly remarkable, no one is knowledgeable so anytime you ask a question to clarify anything or to gain any type of inf...
I was in an accident that occurred on 12/29:2016, by one of their insured drivers, who admitted fault. First of all, it takes forever to get ahold of someone. When you do, they give you some bs story about how there are procedures to file a claim. They have me an insurance adjuster, whom I've only s...
After being rear ended by one of their insurers, I filed a claim weeks ago that has yet to be justified. I was told 3-5 business days I would hear something but we re on week two without a peep. After countless calls, voicemails to my adjuster I ve received nothing in return. I m all for companies...
This insurance company is by far the worst nightmare I've ever had to deal with. I got into an accident on 12/18/15 with a brand new 2015 equinox..... the insurance company took almost 21 days to give me an answer that they were going to fix my car!! This car in no way should've been fixed. The fram...
Lousy service I was shocked in April and the insurance is being done by the messenger and does not give me the check to hand it over to the mechanic so that my car is left and Today we are in October I am still waiting for the mentioned check
Have these people paid for anyone a rental or put them in a loaner car?
The worst insurance EVER. I've got in a car accident and my car has been sitting in the shop for a month and a half ! With no calls back . No answers. Everytime I call for answers they is act clueless. Sergio is very unprofessional and rude. The manager also unprofessional never returns calls back. ...
It's been FOUR MONTHS NOW the shop has had my car. They just now are letting them fix it. Among many things I have two busted rims. They have decided to only fix one.....so I guess I leave with a car that still isn't driveable? Because that completely makes sense. I switched to Metlife and Geico. Ne...
VERY GOOD INCLUDING THE HISPANIC STAFF, I WAS TALKING TO ANDREA AND MILTZY REYES AND THEY TAKEN ME OUT OF DOUBTS KE I DON'T EXPLAIN WELL A BROKER FROM A FRIEND INSURANCE, THEY HELPED ME AT ALL TIMES
All time worst insurance company! They DO NOT care about their customers and is an extreme inconvenience for them so they will get discouraged and not have their car fixed
If you have problems with this Yama insurance to the Illinois Department of Insurance, they will be paid to you, they are afraid of this company. ....
This is a garbage company they only make people waste their time but they at the time of charging each month if they are punctual but when one needs them they never appear, we had an accident 2 months ago and they never communicated every day I had to dial and when the claim was finally made and com...
BEWARE of this scam insurance company. They take your money and when you file a claim they will not pay nor will they answer any phone calls.Run dont walk away from these losers..
Fraud. Filed a complaint with the department of insurance and will take them to court if need be with all the necessary documents. I don t understand how a company like this can be in business because they do not do their job.
Omg this place is utterly ridiculous its a SCAM they full of it rude as hell no customer service skills they talk to you with attitude not helpful at all when you call they leave you on hold 35 mins then send you to voicemail first they gave me someone else valuation vehicle report and estimate we h...