They have great customer care very fast respond they are up front and help with the process for new customer and make it easy very happy with them price and everything
Poor customer service. No technical backup. They are slaves of Bell. Having internet issues for last 3 weeks, no one able to resolve. Don t fall in trap of services promised
Just started with them for my home internet and so far they've been great. Always prompt service and very helpful customer service people. Would definitely recommend them for anyone looking for FAST home internet and very reasonable price!
Quality of the internet was good, and the price is pretty decent. They've got to get some new customer service reps though.
Only had to talk to them over the phone twice, but both times the reps were unfriendly, bordering on rude.
The worst of the two was when I called to cancel my service. I told...
75Mbps Unlimited cable internet for $50 a month? What? Impossible!... but true. Wish I knew of Diallog prices years ago. Have not seen a cheaper price yet. Up and running in 5 days. Outstanding. Runs on Rogers lines, has not dropped once in first week. As for cable, I only watched two channels that...
I've been with the big companies forever. I always assumed that getting internet at the price Diallog offered would mean a compromise in service. Turns out I was very wrong. The quality of the internet is at par with the others and as a bonus, when there is an issue, you get to speak with someone ri...
after a few issues with diallog I was approached by Jennifer over the phone she was very eager to fix the wrongs and give me good service. She offered to send me a upgraded modem and credits to correct the issues I experienced unfortunately I have already switched companies. She was very kind, and a...
Excellent service , great pricing and problem free so far thanks
I needed to quickly set up an additional internet line to ensure stable access to video calls. Diallog very quickly sent out the modem, along with easy-to-understand installation instructions. Service was connected promptly at the promised time. Great experience!
I just had my services changed over from one of the big two carriers and it went pretty smooth. I had an issue logging in as I didn't have the password, I called and due to high call volume I had to leave a message. At that point I was a little frustrated but called back a couple of times and got ...
The most pathetic excuse of a communication team I've ever come across. Their e-mails are poorly designed. Half the time, their website doesn't work, tried to order and their website doesn't even accept the order. They're not even willing to budge on their timings because their emails are so poorly ...
A descent reliable home internet provider.
Reasonable price. I recommend.
DO NOT sign up with this company for your internet. They will simply not reply to emails. I'm in search of a new ISP and had a couple of questions fo rthem. Sent them over and over with no reply. They want your money only....the rest, like good customer service and tech support simply does not e...
I don't know about their home internet service, but their IP phone system is junk. It goes down constantly, and when it does you can't even reach anyone at the company because their phones go down as well. If you're running a real business, go elsewhere and get setup with a real phone service prov...
Great service. In particular a lady called Mrs. Iswary, provided me with great customer service.
Left Bell after years of issues and changed to Diallog. Excellent customer service. The lowest prices anywhere. Logically, it makes sense to change to Diallog since you will save money and receive reliable friendly service.
I subscribed to Diallog's Internet service yesterday. The speed is excellent. But what really stood out for me was the OUTSTANDING customer service that was provided by Andrew Kim. Patient, knowledgeable and diligent, he followed up repeatedly, even after office hours and in the weekend to make s...
I have been a Diallog customer for about seven weeks. I'm buying a 50 Mbps FTTN/VDSL service from them, with the last 200m serviced by Bell. I had been a TekSavvy customer for many years, with a 35 Mbps cable connection - I had been satisfied enough, except when there was a service issue, and there ...
My initial experience with Diallog did not live up to my expectations. After speaking with a representative from the firm all of these issues were quickly resolved.
Fantastic customer service where all reps seem eager to please and help their clients.
So, I've been with Diallog since July 2019 and after a little over a year, I thought I'd rate their services.
I was with Bell (Hamilton area) before I switched to Diallog. I was looking up some ISPs and reading reviews and stumbled upon Diallog. I believe it was on Canadian ISP website that I fou...
Updates: Recently I noted improvement of the service especially with Merlin taking care of our business needs. They respond quick and do their best to resolve the issues we have.
Very poor service. Many mistakes and miscommunications. Rude staff. Not a single time they did service without turning i...
Have had there 150mbps internet package for a week and already very dissatisfied. Everyday between 4pm-6pm my download speed drops from 140mbps or more to between 3-30mbps. I know companies throttle there customers during peak hours, but I've never had it this bad. Might want to stop doing this if y...
Great value for the service provided, veryrvery to both tech support and customer service requests, recommended!
I been with Diallog for about 2 months now and i'm loving it! They really do care about their customers and make it easy and smooth for us to get a clean, fluid reliable service. Prices for the service are definitely what got me to do business with Diallog. (steaming Netflix or youtube is smooth riv...
I activated the service for about 2 weeks. So far, the connection has been stable regardless of the time of day. I have 3 devices, including a TV, and I don't have a speed problem. I receive between 25 and 45 mbps, depending on the device and the ethernet cable connection.
The installation was succ...
Very poor customer service. I asked for internet packages availability and representative wants to mail me the flyer to my mailing address instead of telling about the packages over the phone!
And also the highest cost among other isps for installation fee its 50$!! For comparison telsavvy is offer...
After I realized that I wasn't happy with the speed I was getting, I decided to cancel today and Still had to pay for half of a modem, installation, and for the 21 days of service that wasn't able to get streaming a good quality fast internet as advertised on their website. This half fast interne...
They were super fast on everything every step of the way. Even during an outage, they fixed it in a timely manner and follow up on it constantly. The internet is working really great.
phenomenal customer service!!! Had my internet installed on Saturday. I called Sunday morning about line dropping Saturday night and Sunday morning. They did a few test on their side. Not only did they verify it. They also found another issue that I was not aware of. They issued a ticket to Bell and...
Just installed their service, hassle free great customer service very responsive and ready to help. Wish should have known about that long time ago speed is awesome I have 15 MB plan and most of the time even peak hours getting 8-10 MBPS speed which is very pleasant for me. Thanks Daillog I am recom...
Switched for better internet pricing, and so far the customer service far exceeds Bell and Cogeco.
Had an issue, but quickly rectified. Great service.
The main reason why I switch to Diallog was price.
I called Diallog when I was experiencing frequent internet blackouts that last for few minutes. The customer service rep. verified my identity and the problems I was having, together we checked a few things and found nothing is wrong but he can ...
A++ Service. Had Diallog Telelcommunications internet for close to 2 years, and never had a single problem with it!
Speeds and perfect ping.. Super-fast service from friendly people... And the price is really the best...
Unfortunately our experience has been not been pleasant. The internet speed and reliability has been very unreliable. This makes working from home very unpleasant. The last straw was when our modem died. It took over 72 hrs for someone to call back. In that time we decided to cancel our subscrip...
Great service. Friendly customer support. Plug and play installation. Haven't had it very long but internet connection is good so far.
These guys are fantastic. They're rates are phenomenal and the customer service is beyond exceptional. Ditch Rogers and or Bell. Hook up with these guys for wicked rates and hassle free WiFi.