Dia-m

Dia-m is a Moscow-based biotechnology supplier specializing in laboratory equipment, reagents, and consumables. The company serves customers across Russia and CIS countries, offering products ranging from refractometers to chemical reagents. They operate a warehouse in Mytishchi and provide both online ordering and technical service support.

The catalog includes laboratory equipment like refractometers, ultrasonic cleaners, and homogenizers, alongside consumables such as plastic, glassware, and Dьюара vessels. Chemical reagents, biological analysis kits for gnomics and microbiology, and climate testing equipment are also available for purchase.

Customers can browse the catalog, add items to the cart, and pay via bank transfer or in-store. Delivery is free within Moscow and the Moscow region, while shipments to other cities are calculated based on weight and distance. Special temperature requirements are met during transit, and expedited delivery is available for in-stock items.

The website highlights special deals with discounts up to 80% on equipment, accessories, and chemical reagents. These promotions are regularly updated, with recent updates noted in September and November. Customers can also access a library of technical articles and webinars on topics like nanopore sequencing and histopathology.

Dia-m operates a dedicated service center for the repair and maintenance of laboratory equipment. Requests for repairs can be submitted through their website, and the service team can be reached at service@dia-m.ru. They also provide guidance on obtaining official letters for precursor release if required for certain orders.

The company's office is situated at 129345, Magadan Street, Building 7, Corporate 3 in Moscow. Their warehouse is located at 7th Lenin Lane, Building 13 in Mytishchi, Moscow Region, and operates from 9:30 to 18:00 on weekdays.

The main contact center is available on weekdays from 10:00 to 18:00. The warehouse follows similar hours, with Saturday and Sunday designated as weekend days. Calls can be made to the multi-channel line at +7 (495) 745-05-08 or the toll-free number 8 (800) 234-05-08.

Multiple reviewers praise the support team for resolving issues promptly and effectively. Customers frequently mention excellent service, quick problem resolution, and helpful assistance when dealing with order complications or technical queries.

Dia-m holds a Trustburn rating of 4 out of 5 stars based on 12 reviews. The feedback is recent, with the latest reviews posted in November 2023, covering experiences from early 2022 through late 2023.

Reviewers commend the high quality of products, the wide variety of items available, and the smooth ordering process. Fast delivery and reasonable prices are also frequently cited as positive aspects of the shopping experience.

Payment can be made through a bank or in the company's cash register, requiring a power of attorney for organizations or a passport for individuals. Delivery to Moscow and the region is free, but costs for other cities depend on the chosen transport company and weight.

Items needing specific temperature regimes are shipped with appropriate conditions maintained. For orders containing precursors, customers must provide an official release letter, which samples are available for download from the site.

The business primarily operates in Russia and serves markets across the Commonwealth of Independent States (CIS). Their website and services are tailored to Russian-speaking customers, with a focus on the Moscow region and nationwide delivery.

The company emphasizes a comprehensive approach that includes not just product sales but also technical service, webinars, and a large in-stock warehouse for fast delivery. They offer a wide range of specialized biotechnology and laboratory solutions under one roof.

The official website of Dia-m is dia-m.ru.