Based on 9 reviews
Davidson Custom Brokers Limited is a full-service customs brokerage firm based in Waterloo, Ontario, that helps businesses import commercial goods into Canada and export commercial goods into the U.S. The company offers personalized service to importers and exporters, handling all details between the Canadian and American markets.
The business was first established by Ken Davidson in 1961 and has over 55 years of experience in the industry. It is currently run by his sons, Scott and Paul Davidson, who took over the family-operated business in 2007.
The firm provides a range of services including Canadian and U.S. customs brokerage, trade consulting, freight forwarding, and warehousing. They also assist with duty and tax recovery and supply chain safety to ensure complete trade compliance.
The company serves a wide variety of industries including automotive, pharmaceutical, food, retail, agriculture, technology, oil and gas, heavy equipment, and more, helping them navigate specific trade regulations and government legislation.
The business operates on a Monday to Sunday schedule with hours from 08:30 AM to 11:00 PM, allowing clients to get in touch at various times throughout the week.
Reviewers consistently praise the team for being knowledgeable, responsive, and efficient in handling paperwork and customs clearance processes. Many clients highlight the smooth, hassle-free experience and the expertise that saved them time and money.
The process involves the team helping clients stay fully compliant with North American trade legislations and alerting them to any possible conflicts. They handle documentation and communications with customs agencies to ensure goods are cleared quickly and in full compliance.
First-time customers can complete their eManifest online for carriers, freight forwarders, and importers. The team then guides them through every step of the customs clearance process to ensure their goods are released and cleared as quickly as possible.
The firm differentiates itself by offering personalized service to each and every client, ensuring they are motivated by the client's success rather than just completing tasks. They aim to help businesses reach the customer markets they want while adhering to all monitoring rules and regulations.
The company adheres to the most current advice to minimize potential risks, including restrictions on visitors to offices, business travel, and social distancing. They work with partners like the CBSA to stay current on situations at all ports of entry.
The firm has formulated contingency plans to allow business to continue in worst-case scenarios, ensuring freight and customs clearance services are provided with no delay or interruption during disruptions like the COVID-19 outbreak.
Clients can track their shipments and check for updates on COVID-19 impacts directly through the company's website features designed to keep track of goods and provide timely information.
The business offers a forms and links section titled 'Your Guide to North American Trade' to assist clients with their import and export processes between the Canadian and U.S. borders.
The official website of Davidson Custom Brokers is custombroker.cc.
On Trustburn, Davidson Custom Brokers has a rating of 4 out of 5 based on 9 reviews.
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I am very impressed with the service provided by Davidson Custom Brokers. The team was extremely helpful and knowledgeable throughout the entire process. They handled all the paperwork efficiently and ensured that everything went smoothly. I would highly recommend their services to anyone in need of customs brokerage assistance.
I recently used Davidson Custom Brokers for my customs clearance needs, and they did a great job. The team was responsive, knowledgeable, and ensured a seamless process. Would definitely use their service again in the future!
👍 I recently used Davidson Custom Brokers for my import-export needs and they exceeded my expectations. Their service was fast, reliable, and professional. I would definitely recommend them to others.
The service provided by this company is top-notch. I didn't expect such a smooth and hassle-free experience. They were prompt in handling my customs needs and made the entire process worry-free. Highly recommended!
👍 Davidson Custom Brokers provided me with exceptional service for my customs brokerage needs. Their team was professional, efficient, and made the entire process hassle-free. I highly recommend their services.
Davidson Custom Brokers went above and beyond to assist me with my customs clearance. Their team was knowledgeable, responsive, and ensured smooth clearance for my goods. I appreciate their dedication and highly recommend their services.
💯 I cannot express how satisfied I am with Davidson Custom Brokers. Their team was exceptionally helpful and guided me through every step of the customs clearance process. Their expertise saved me both time and money. Highly recommend them!
I had a positive experience with a customs broker company that goes by the name of Davidson. They were efficient and handled all my import-export paperwork smoothly. Highly recommended for your customs brokerage needs.
👌 I have used the services of Davidson Custom Brokers for a while now, and they have always provided excellent service. Their team is knowledgeable, reliable, and responsive. I am extremely satisfied and will continue to use their services in the future.
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DAVIDSON CUSTOM BROKERS are a full-service customs brokerage firm that helps businesses of all industries reach their trade markets.