Davidson Custom Brokers

Davidson Custom Brokers Limited is a full-service customs brokerage firm based in Waterloo, Ontario, that helps businesses import commercial goods into Canada and export commercial goods into the U.S. The company offers personalized service to importers and exporters, handling all details between the Canadian and American markets.

The business was first established by Ken Davidson in 1961 and has over 55 years of experience in the industry. It is currently run by his sons, Scott and Paul Davidson, who took over the family-operated business in 2007.

The firm provides a range of services including Canadian and U.S. customs brokerage, trade consulting, freight forwarding, and warehousing. They also assist with duty and tax recovery and supply chain safety to ensure complete trade compliance.

The company serves a wide variety of industries including automotive, pharmaceutical, food, retail, agriculture, technology, oil and gas, heavy equipment, and more, helping them navigate specific trade regulations and government legislation.

The business operates on a Monday to Sunday schedule with hours from 08:30 AM to 11:00 PM, allowing clients to get in touch at various times throughout the week.

Reviewers consistently praise the team for being knowledgeable, responsive, and efficient in handling paperwork and customs clearance processes. Many clients highlight the smooth, hassle-free experience and the expertise that saved them time and money.

The process involves the team helping clients stay fully compliant with North American trade legislations and alerting them to any possible conflicts. They handle documentation and communications with customs agencies to ensure goods are cleared quickly and in full compliance.

First-time customers can complete their eManifest online for carriers, freight forwarders, and importers. The team then guides them through every step of the customs clearance process to ensure their goods are released and cleared as quickly as possible.

The firm differentiates itself by offering personalized service to each and every client, ensuring they are motivated by the client's success rather than just completing tasks. They aim to help businesses reach the customer markets they want while adhering to all monitoring rules and regulations.

The company adheres to the most current advice to minimize potential risks, including restrictions on visitors to offices, business travel, and social distancing. They work with partners like the CBSA to stay current on situations at all ports of entry.

The firm has formulated contingency plans to allow business to continue in worst-case scenarios, ensuring freight and customs clearance services are provided with no delay or interruption during disruptions like the COVID-19 outbreak.

Clients can track their shipments and check for updates on COVID-19 impacts directly through the company's website features designed to keep track of goods and provide timely information.

The business offers a forms and links section titled 'Your Guide to North American Trade' to assist clients with their import and export processes between the Canadian and U.S. borders.

The official website of Davidson Custom Brokers is custombroker.cc.

On Trustburn, Davidson Custom Brokers has a rating of 4 out of 5 based on 9 reviews.