To: Covenant Place Corporate
From: Joanne M. Crisman
906 Twin Lakes Drive, Sumter, Sc. 29154
Cell: 803-847-8910
On Monday, June 1st at 11:30AM, I was asked by a resident who lives there if I had seen her friend, Mary Jean Dowling, who also lives there. She told me that she had not seen her in 4 days. I told her that I would check on her after I delivered my client's lunch. I knock on Mary Jeanβs door and there was no answer. There was a note on the door that read just sleeping, I left. At 1:25pm, I went to the lobby and I talked to the receptionist and asked, if she had seen Mary Jean Dowling. I told the receptionist I had not seen her in 21/2 days. She said, she would check, but did not want to go by herself. The receptionist waited till the bus driver return from a run. I donβt know how long she waited. At 1:40pm, I went to the third floor; the receptionist and the bus driver were standing in the hallway in front of the missing residentβs door, which was opened. The house keeper was in the room, she came out and said, yes, she is on the bathroom floor and left. I went into the room and touched her leg, she felt cold and stiff, I called her name and she was unresponsive. Then I called 911 at 1:42pm. The bus driver stood there, with phone in hand, and did nothing. I came out and the manager and another lady went into the room. The manager told me to tell 911, she was alive. I hung up and left.
I went down to the lobby. An employee waved me into the office, and told me she was calling the falling residents daughter. I said OK. I went to the porch trying to get a WIFI signal to clock out. The other receptionist that comes on duty at 2:00pm was standing at the front door waiting for the ambulance to come. The ambulance came and she went outside and wave to the ambulance to stop. The ambulance saw her and backed up. I went back into the lobby and finally got a signal and clocked out at 2:03pm. I called my husband at 2:05pm and let him know I was coming home. I was never told what the protocol is if covenant residences needs help and what I was allowed to do to help.
Later that night, at 4:15pm I was called by my manager, and she told me the manager that runs Covenant Place told her I was not allowed on the Covenant Place premises because I did not work for Covenant Place and I should not have gone into the room or called 911. I am supposed to just walk away, which I was never told that was the policies. My Boss and My Co-Workers all said, they would have called 911 also. I do not feel I was treated justly and I believe the Managers are not taking care of the residents living there properly.
I believe the residents that live there are in danger.
Sincerely, Joanne M. Crisman
PS: On June 12, 2026, we were told Mary Jean Dowling is doing fine at a hospital in Columbia.
Thank You! Lord!
What reviewers say about Covenant place
What does Covenant place do?
Covenant Place provides apartment home living, assisted living, memory care, and skilled nursing care. It is not clear whether the company name should be capitalized as βCovenant Place.β
What are the most common complaints about Covenant place?
The most common complaint among the critical reviewers is that the services or experience were merely satisfactory rather than exceptional, with no specific repeated issue beyond that. One critical reviewer also described difficulty locating a resident and initially receiving no response, but it is not clear from the information available that this was a broader complaint pattern.
AI-generated from reviews on this page. Verify anything important with the company directly.
π Covenant Place is absolutely excellent! I cannot praise them enough for their exceptional services. The staff is friendly and professional. I am extremely satisfied with their work. Highly recommend! π
I recently found a community that genuinely cares and supports its members. The website is user-friendly and offers valuable information. Truly a place where you can find the support you need.
I recently availed the services of a company, and I must say, they did an excellent job. The team was dedicated and skilled, ensuring the project was completed to my satisfaction. I would highly recommend them.
I recently had an amazing experience with a company I found online. Their website was informative and user-friendly. The service they provided was top-notch. I highly recommend giving them a try.
Covenant Place is an average company. The services they provide are satisfactory. However, there is nothing exceptional about their offerings. I had a decent experience dealing with them. Overall, they are an okay choice.
Covenant Place is a reliable company with a professional approach. Their expertise and attention to detail are commendable. I had a positive experience dealing with them, and I appreciate their timely support.
π I am extremely satisfied with the services provided by Covenant Place. The customer service was exceptional, and they went above and beyond to fulfill my requirements. The staff was friendly and helpful. Highly recommended! π
π I had a fantastic experience with Covenant Place. The quality of their service was outstanding, and they truly exceeded my expectations. The team was friendly and knowledgeable, making the entire process smooth and hassle-free. Highly recommended! π
I recently hired a company for my project, and I must say, they exceeded my expectations. The quality of their work was impressive, and the team was highly skilled. I would definitely recommend their services.
I had a positive experience with Covenant Place. The team was professional and efficient in delivering the service. They addressed all my concerns promptly, and I am happy with the end results. Overall, a good company to work with.
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Get the widget for your site →About Covenant place
Covenant Place provides a range of lifestyle options, including Apartment Home Living, Assisted Living, Memory Care, and Skilled Nursing Care.
Covenant Place: A Comprehensive Senior Living Community
Covenant Place is a senior living community that offers a range of lifestyle options for seniors who are looking for a comfortable and secure place to call home. The community provides Apartment Home Living, Assisted Living, Memory Care, and Skilled Nursing Care services to meet the unique needs of each resident.
At Covenant Place, residents can enjoy an active and fulfilling lifestyle in a warm and welcoming environment. The community is designed to provide seniors with the support they need to maintain their independence while also offering assistance with daily tasks as needed.
Apartment Home Living
Covenant Place's Apartment Home Living option is perfect for seniors who want to live independently but also want access to on-site amenities and services. Residents can choose from one or two-bedroom apartments that come equipped with full kitchens, spacious living areas, and private balconies or patios.
The apartments are designed with safety in mind, featuring emergency response systems and grab bars in the bathrooms. Residents can also take advantage of housekeeping services, transportation assistance, fitness classes, social events, and more.
Assisted Living
For seniors who require some assistance with daily tasks such as bathing or dressing but still want to maintain their independence as much as possible, Covenant Place's Assisted Living option may be the perfect fit. The community provides personalized care plans tailored to each resident's needs so that they receive just the right amount of support.
Assisted living residents have access to 24-hour nursing care if needed along with medication management services. They can also participate in social activities such as game nights or movie screenings or take advantage of on-site amenities like beauty salons or libraries.
Memory Care
Covenant Place's Memory Care program is designed specifically for seniors living with Alzheimer's disease or other forms of dementia. The program provides specialized care that focuses on maintaining residents' cognitive abilities while also ensuring their safety and comfort.
Memory care residents live in secure, homelike environments that are designed to reduce confusion and promote familiarity. The staff is trained in dementia care and provides personalized attention to each resident, including assistance with daily tasks, medication management, and social engagement.
Skilled Nursing Care
For seniors who require more intensive medical care or rehabilitation services, Covenant Place's Skilled Nursing Care option may be the best choice. The community has a team of licensed nurses and therapists who provide round-the-clock care to residents.
Skilled nursing residents have access to physical therapy, occupational therapy, speech therapy, wound care management, and other medical services as needed. They can also participate in social activities such as music therapy or pet visits.
Conclusion
Covenant Place is a comprehensive senior living community that offers a range of lifestyle options for seniors who want to live independently while also receiving the support they need. Whether you're looking for an apartment home or need more intensive medical care, Covenant Place has something for everyone.
The community's commitment to personalized care ensures that each resident receives just the right amount of support tailored to their unique needs. With on-site amenities like fitness centers and beauty salons along with social activities like game nights and movie screenings, there's always something fun happening at Covenant Place.
If you're looking for a warm and welcoming place to call home during your golden years, consider Covenant Place β where every day is an opportunity for growth and connection.
- Website
- covenantplace.org
- Phone
- +18034697007
- Address
- 401 solon road
- Categories
- Mental health care