Jade was helpful in tracking several strands of inquiry for me, and made it a comfortable experience even when I was, necessarily, put on hold (where the Bach music helps pass the time pleasantly).
In fact, I have always found your respiratory therapists well informed, friendly, and efficient.
Fir...
It was great from the nurses to the therapist very comforting great experience
Setting up service was nice and fairly straight forward but ordering additional, replacement equipment for my CPAP machine has not been possible. I've placed multiple calls and get forwarded to a sales rep. Only the sales rep is never available and I am left with leaving a voicemail. No one has ever...
Wonderful People On The Phone Helping Me, Thank you:)
Horrible!! Took them 3 months to send report to the ordering md. I refused to pay till the final report went out. Then they sent me a huge bill and they said that they are not in network with my insurance company. Ordering md had all insurance information on referral/order but no one from Classic ...
Bills insurance for products not shipped. I do not recommend getting started with this company. Customer service is transferring your call around and finally sends you to a voice mail and no one returns calls. Total scam.
The tech explained the machine and what to expect well. Very nice. The gal on the phone who called a couple days later was very helpful
Been dealing with this company since June 2012. Called 2 weeks ago, and after speaking with the outsourced operators, they said I would get a call back after a check of my insurance. It's been 3 1/2 years! They still have to check?
Still waiting a call back.
Total dung company...
Very positive experience from beginning to end. Associate Bambi was extremely helpful
and very thorough. Most helpful, indeed.
Customer service is horrible. Sent cpap supplies after I had called to return machine. Had to call multiple times to have box sent to return machine and to get return label for supplies that should have never been sent out in the first place. Will not do business with this company again.
The Tech was very helpful and pleasant. Appricate all he did in informing me how my new equipment would work for me.
Called to get some physician information and i was on hold for more than 10 minutes for no given reason. Can't believe this is even a business
CUSTOMERS BEWARE:
If you have had a CPAP machine via Classic Sleepcare that tracks your sleep via modem, THEY HAVE NOT BEEN MONITORING YOUR INFORMATION. They claim to have had issues with AT&T 2 full years ago that prevent them from keeping Compliance Reports, and they didn't notify any of their cu...
Got my new machine 6/12/17 and couldn't be more pleased.
The technician that came out was very helpful and was able to answer all my questions and is very educated about sleep apnea. They delivered a top quality machine for my therapy, had all the different types of masks with him for me to pick from. It s super quiet and has an app that works with my ph...
They have been excellent, very informative and they contact me before I contact them
Excellent customer service! Fred was great, he explained the therapy and equipment. Amy has been very helpful with followup information about my improving sleep pattern.
So far excellent customer service. Clear cut directions and no problems whatsoever.
If someone from classic sleep care calls you at night don't bother answering .it's a non English speaking script reading I don't even have words for whoever it is and wherever he's from his name is Levi. I doubt it .more like Patel maybe .that's not the problem he knows nothing why make him call peo...
I have not had a good experience with this company! I just continue to get the run a round and finally was told a supervisor would be contacting me by the end of the day and surprise surprise no phone call and I'm left with no supplies! Do they not understand we need these to function day to day?! I...
Worst company ever! Tried to bill me and my insurance a year after my cpap was paid off. Double billed me 3 times when making payments. Sent threatening letters saying you owe money when you dont. Complete frauds. Buyers beware!
I have been doing business with them for over four years and not a problem. Everybody is nice and friendly.
Mal Forte who came out and helped explain and delivered the machine is very nice and explained everything easy and showed how to use it. Made things very easy and comfortable to use. Thank you!
This company has apparently been sold to another big corporation, the new company doesn't disclose this until you complain over and over. I was told they don't even speak to the company and that my referral is prob on an old fax machine somewhere. The new company who uses their website to act like t...
Absolutely horrible company. Billing, customer service, and simply answering the phone are all horrible. I could go on for hours.
Horrible billing and customer service, even with a rep from the insurance company on the line with me saying they need to submit claims they were making excuses and insisting we weren t in compliance with our policy.
**UPDATE**
Everything was finally taken care of and I really appreciate Shannon...
i went through classic sleep care for cpap supplies recommended by my doctor. a representative reached out to me and explained how much the dream station was and the supplies. At first i told them that no thank you it was too expensive and that i would search for a different supplier. The representa...
So glad I went with this place! Customer service is great and I loved how I can do the sleep study at home. The whole process was a great experience and I would highly recommend to anyone! Thanks Classic SleepCare!
I have been struggling with my CPAP equipment and your team has been extremely helpful and patient with suggesting other devices that may work better. I am very impressed with the diligent follow-up by your team and it is greatly appreciated!
They pawn you off into an automated system where they don't track you as a patient resulting in bureaucratic nightmare, extra billing for items you dont want or didnt order and you never talk to the same person twice its frustrating.
I've had some difficulties with them but after speaking with the correct people they are working to make things right
Changing my review, Shannon is an asset to this company and she explained everything out to me. Definitely turned a frustrating situation around and made me feel a lot better about the situation.
This was the company I was referred to by my physician to provide my CPAP machine. Once it was determined what was and was not covered by my insurance, I was put on a payment plan for the machine: 6 months automatic payment. 4 months in, I started receiving bills with a past due summary. I calle...