We have just had our first large installation as a Channel Telecom partner, their support was amazing and everything went really smoothly with zero downtime for the client.
Trying to cancel my contract with them to move to a VOIP system. Small print and cancellation charges are a nightmare. Beware and avoid!
A terrible experience from the day our account was sold to them. Data protection was breached, invoicing was often wrong. Telecoms, patchy at one point we had over 11 days without telephone or internet. The company did nothing to rectify the situation. Customer service was appalling. Go anywher...
Great company to deal with, support is second to none and pricing is very good.
If you are after a company that can provide you with a reliable internet service and phone line, stay well away! I would hate for any other business to go through what we have with Channel Telecom and experience the catastrophic impact this has had on our business. We have not had a fully working in...
The guys at channel have been so helpful the last few weeks implementing a system for a client they are always willing to help and know their system and the best way to work the system
Avoid at all costs, we recently had another company buy us out of the contract with Channel Telecoms. 3 days after this happened Channel Telecoms purposely cut our phone lines down out of spite. Unfortunately our new system isn't getting installed for another 2 weeks so we won't have phones.
I w...
Avoid at all costs, they are a nightmare to deal with. Our office phones kept cutting out when talking to customers and each time we spoke with them about it they just kept fobbing us off with try this/try that but wouldn't actually resolve the issue. This went on for around 3 months and we got so f...
Constant Innacurate bills and poor customer service throughout the duration of the contract, be aware of the rolling yearly contacts. Saved hundreds of pounds by switching provider and the SIP service is far more stable than it was with Channel