Chalets USA

Staff was attentive, friendly, courteous, & helpful. Rooms were clean and well kept. The maintenance person Jeff was very helpful and went beyond his duties to help me with a vehicle battery issue.

Incredibly clean, very nice staff, great breakfast! Can't beat the price!

Pool hot tub workout room great service and will hold bikes if need to

The staff is very friendly, the rooms are pretty nice, and the cost is fairly decent. Not much else to say!

Too expensive for the offering. Otherwise clean, comfortable and friendly.

I haven't had a bad experience here yet! This place is great I've been staying here for the past six weeks on business and the staff is always really nice and the rooms are super clean!! thanks guys!

Service was great, breakfast was great (for what it is), would stay again.

we recently spent .one night at this hotel. our experience was better than excellent.
the staff was friendly, courteous, and went well beyond what may be considered as good customer service.it is unfortunate that we can't find a way to give them a 6 star rating.
these folks are the very best of the BEST!!!!!

jOHN AND GENEVA CASTSTEEL

Such a great hotel! Friendly staff, nice views, good breakfast and the hotel room was super clean and spacious! Loved our time there!

Friendly reception. Nice surroundings. Supermarket close by. Quiet. Nice breakfast with a pancake machine.

Great hotel, rooms are nice amd breakfast is good. The lobby area is really nice and they also have a fireplace outside that they light in the evening if your into that type of stuff. There is a Safeway near the hotel as well as a few restaurants. Overall great location.

Comfortable bed. Nice room with view. There was a very small balcony, but no furniture to sit on. I felt it was a bit pricey.

Pros: Clean, well maintained, looked new!
Cons: not a lot of seating in the breakfast room.
Thoughts: a good Holiday Inn express. Good breakfast selection, well maintained workout room, and comfy beds! The AC worked well! We'd definitely stay again next time we are in town.

I have stayed in many HI Express locations, and this one needs an update. Hallways and rooms feel cramped, in need of a remodel. Staff was helpful and cheery even with a late check in. Breakfast was standard, but space was tight. Really easy access to a grocery store though and a short drive to Grand Lake and Rocky Mountain National Park.

Rooms are neat and clean. Hotel was remodeled 2 years ago. Pool and hot tub are clean as well. Front desk staff was super curteous, and the free breakfast is supreme ... buscuits and gravy, awesome!

Don t use Expedia to book rates, mine was $20 higher than what the holiday inn express would have charged. I will never use Expedia to book anything for me!

Very nice clean room, quiet, close to restaurants and a store. R.J. was very helpful in getting us checked in early. Nice fresh breakfast, 6 year old loved the pool. The washer and dryer were very helpful to.us also.

good and quiet room. access to trails. fire pit is fun.

Nice and clean. Excellent help at front desk. Will stay there again.

Great location, clean, friendly staff, fantastic price.

The room was great. The breakfast was great, and it was fresh. Sarah went above and beyond to get us a room.

Recognized as a Spire member and given an early check in and late check out as requested. Great service. Would definitely stay again

Perfect!! Close enough to Denver and quaint, quite, babbling brook outside our little room here, we'll be fishing a lot, not staying in the room!! Pool, spa, fitness gym for my soon to be sore limbs!!

Everyone here was very nice and the rooms were so quiet! Breakfast had a lot of items to choose from including precooked and packaged. Coffee, tea and hot chocolate 24 hours. I would stay here again

Staff was a little slow and the rooms were nice but nothing special. If you re looking for just an over night place this is it as you re passing through.

What a great place to stay! Staff was friendly and the room was super clean! Would DEFINITEY stay there again.

Excellent Stay with clean rooms, good breakfast and courteous friendly staff. Location is great with food & grocery options across the road. Hotel staff are making best possible efforts to follow covid related guidelines and still make the overall experience very smooth. Would stay here again in the next visit. Thanks HI express Fraser team.

Great breakfast. My son was amazed by the pancake making machine!!

Service is always great! Nice, clean rooms... and a hot breakfast! Nice place to stay for a weekend getaway.

Reservations were ignored, gave us a room that was occupied, when our card-key would not open the door we were issued another card that allowed us to enter the room. The room we entered had luggage opened on one of the beds, used towels on the floor, an the other bed ruffled. We chose to stay else where. However, the manager refused to reimburse our credit card and demanded we pay! Would NOT recommend this place

Not willing to accommodate my disability. The man was very rude and aggressive. I stay in hotels constantly and have never had this problem. Not a good hotel if you are disabled or care about businesses respecting their customers disabilities.

Very expensive place to stay for just one night plus there is a pet fee of $75.00, not a deposit but a fee, really. Snack machines didn't work on floors. Rooms were nice and beds comfortable. Breakfast was good and staff was nice. Think twice if we would stay here again.

Tanner was helpful at the front desk and always smiling. He provided great detail about the area. Actually, the entire staff was always smiling and happy!

It's an ok hotel to stay at. The rooms are nice but the bathrooms need some work.

Excellent place to stay after spending the day in Rocky Mountain National Park. I think the motel has just been totally remodeled because the layout is older and not as big as newer properties. But this has to be the nicest remodel that I have ever been to! The rooms were spotless and new. The breakfast area was nice as well, there was lots of food that was replenished until the end of the breakfast time. I would defiantly stay here when visiting Fraser Winter Park area!

Morgan, Renee, and Tanner are the best...superb lodging!

Love the comfy beds!! Delicious breakfast super clean will definitely stay again

Nice hotel in a good location with good dining options close by. The showers could use a little more water pressure and the hot water could be a little hotter. I would suggest requesting a room on the east side away from the road although the road noise was not that bad in the "Mountain View" room on the west side.

I was just visiting with someone else who had a room; but they had nothing but awesome things to say about the Hotel.

It was a cozy and comfortable hotel. But the wifi was slow

Holiday Inn is always great place to stay. The one In frasier, co is an excellent hotel with amazing views and friendly staff.

Nice hotel, great value. Comfy beds, clean, good breakfast and attentive staff. Much better value than a few miles down the road in Winter Park.

Nice rooms, very clean. Staff was super friendly and accommodating. Breakfast was surprisingly delicious for a continental breakfast. I would definitely recommend this hotel to others.

Great location! ...for both the Amtrak train and free shuttle to the mountain...excellent service during our stay...very accommodating

The Holiday Inn was nice, and we were upgraded to a King sized suite. The room was large and was very clean. The staff was extremely accommodating and made sure that we had everything we needed. The breakfast was the same as most Holiday Inns.

Friendly staff, descent breakfast, clean accommodations

Jacob the front desk gentleman ward very helpful, he went out of his way to call me people to my check in to make sure he had the details right. Clean rooms.

It is a beautiful building with wonderful, professional, friendly staff, wife and enjoyed our stay here and would highly recommend this place for out of town visitors

Dog friendly, if you're into that kind of thing. Very nice looking facility and the breakfast is one of the best I've had

100 percent the best place to stay in Fraser and surrounding area.

Clean modern up to date and great service at this place.

Pool hot tub and free good quality breakfast.

Jacob at the front desk made our stay better than expected. He is the go to guy for anything.

There was just to many people for my liking at the breakfast area. But i have anxiety. Lol

They took great care of us, clean rooms, free breakfast, friendly staff.

We got stuck here due to weather and they knew it! Due to no options of availability in hotels they charged $318.00. Guy was a jerk knowing you had no other options besides sleeping in your car in -8 degrees. Im pregnant with a 5 year old. Traveling military family and they screwed us over.

Jacob was going above and beyond for every guest. Give him a raise

Jakob is the best at service and the hotel is superb.

Great staff and service. Good location for anyone that is interested in hiking, skiing, snowboarding, snowmobiling, Mountain biking, rafting, fishing or just relaxing.

Clean place and the staff are friendly and helpful. We've stayed here a few times during ski season. Rooms are always clean and comfortable. We'll be back

Really friendly service! Asked for a room on the first floor and they had it ready right away.

Disclaimer, I didn t stay at this location. HOWEVER I felt the employee I dealt with was so awesome that I had to brag on him. Sadly I don t remember his name...

Here s the why;
I had spent the day at Estes park and needed a pet friendly hotel. I stopped to see if they had availability. The guy at the counter was completely honest. He said they charged way too much for pets. Not only did the guy recommend a different place right down the road, he also called the place and reserved us a room to our exact needs. How awesome is that? He was kind, helpful, and honest. When you re on a stressful (at times) 3 week road trip, actions like these mean a lot. Thanks mystery guy!

Point;
If this is how non customers are treated, I have no doubt that I d of been happy staying at this place.

The rate was very good and included a hot breakfast. Winter Park is a small town so the hotel location is not far from anything. I would stay here again.

Breakfast was the best complimentary breakfast I've had at a hotel. Pool is small but warm. Room was nice and seemed clean.

Pool was treated with so much chemical, peoples eyes burned juat walking by.

Customer service couldn't be any better! Excellent and comfortable rooms. Complete breakfast. Rooms had microwaves and refrigerators. The lift rider (free ride to winter park) stops in front of the hotel. Location is very convenient with a supermarket across the street. Very pleased with our stay in this hotel, best experience so far in a Holiday Inn Express and in all the hotels I've been in general.

Great location, clean spacious rooms and very nice service.

The room was nice and clean and I really loved that they offered hot drinks.

Tanner alone is worth the drive--he gave me a blanket.

Not bad. My bed was clean. Breakfast was decent and had lots of options. My friends' bed had hair under the pillow- gross. The location can't be beat. The other annoying thing was that they request you check your ski gear in at the desk. I understand why, so people don't wreck the rooms and hallways, but still it's annoying as I like to dry my gear before heading out.

Gave our room away because we didn t answer our phone while at our own wedding reception, and were very rude.