CeX Ltd

3.8 · 144 reviews
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Greg Fletcher
Reviews 1
2020-09-25 20:59

There is chaos here. The CEX shopping experience i...

There is chaos here. The CEX shopping experience is never more challenging than the weeks leading to Christmas. Stock changes rapidly. I made two online purchases for the same type of phone and on both occasions the stock picking failed, despite only ordering from phones in stock. The delay in infor...

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Daniel Felipe Netto
Reviews 1
2020-09-25 15:46

It is not 5 stars because some things are poorly e...

It is not 5 stars because some things are poorly explained, but the store has a lot of new and used equipment, you should only pay attention to the type of equipment A, B or C that would be a level of defects in the equipment used. Very good for those who don't want something new.

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Ricky S
Reviews 1
2020-09-01 02:49

Awful customer service - laziest and most unattent...

Awful customer service - laziest and most unattentive team of service staff you will ever meet. Dont dare expect an apology if you raise your concerns with management, they will dismiss it/deny it.

Waited over an hour and 10 minutes to complete a basic transaction! Avoid this branch like the plag...

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Helen
Reviews 1
2020-08-25 17:14

Went to 3 different stores to find a place compati...

Went to 3 different stores to find a place compatible for testing a device we wanted to sell and this was the last, all of them had sweet people trying to help but we were pleasantly surprised again at how kind this store's staff were. I'll recommend this place first to friends who want to buy/sell ...

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Simon Davies
Reviews 1
2020-08-19 05:04

Buy a laptop on Tuesday, this store is tasked with...

Buy a laptop on Tuesday, this store is tasked with dispatching it. Goes through picking and packing and is assigned a tracking number with UPS. Then 5 days later it still has not left the shop, just shows as awaiting collection by UPS. Rubbish.

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CJ Starkey
Reviews 1
2020-08-12 07:51

This is one of their older stores. I have bought a...

This is one of their older stores. I have bought a couple of PS3 games from here in the past and all good value. I am not daring enough to buy tech from CeX as I prefer to buy brand new but if I did want second hand stuff, I would certainly consider them first.

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Chris311@gmail.com Arsenal
Reviews 1
2020-08-07 20:11

You can trade alot and buy good deals but if you a...

You can trade alot and buy good deals but if you are trading a specific item probably call first because they might not take it. I tried to exchange my guitar amp and even though they sell them they would not take mine due to it not being a specific make.

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Olu Apampa
Reviews 1
2020-07-16 04:56

Best place to buy second-hand console games, DVD's...

Best place to buy second-hand console games, DVD's, Blu-Rays, and 4K Blu-Rays which they sell at affordable prices. They also sell Second-hand mobile phones and iPads, Cameras, Computer Monitors. Many of their second-hand electronic items are reasonably priced, but are not cheap.

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Matthew Davies Parker
Reviews 1
2020-07-15 00:21

Exactly the kind of experience I remember back whe...

Exactly the kind of experience I remember back when this branch first opened, glad to see the spirit of those days still alive in an age when shopping is painfully vanilla, its refreshing to come out of a store with a smile, look after these guys, Cex!

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Matthew Shine
Reviews 1
2020-07-04 23:48

i have no time for a company that is not contactab...

i have no time for a company that is not contactable by telephone. I remember in the past you could, but now you just get an automated message advising you to contact them via email/facebook/twitter.


I would like to speak to someone at the shop to find out if they are done testing or not, but ...

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Alex Asrate-Denyer
Reviews 1
2020-07-04 03:27

Good for when you want to get rid of old electroni...

Good for when you want to get rid of old electronics but the test times are rediculous. They take 2 hours to test what stores on the same road test in 20mins and give a better price for.

Selling games and dvds is worth your time but if your selling your electronics there are far better options sp...

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SirFlukealot Esquire
Reviews 1
2020-07-03 02:17

Bought a Nintendo switch here, the console was in ...

Bought a Nintendo switch here, the console was in really good condition with all original accessories, however the original box. Happy with the 48 month warranty, even if it is only for an exchange to a similar item or in store credit. Staff were friendly and helpful

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Cam N
Reviews 1
2020-06-28 07:34

No nonsense.

No nonsense.
No hassle.
They dealt with my trade-in promptly.
They also offer to email the voucher instead of me coming back which was handy.

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david david
Reviews 1
2020-06-26 16:50

Had a bit of an issue with a phone that I purchase...

Had a bit of an issue with a phone that I purchased at this store, I was a bit frustrated when I had to go back and had to wait some time at the desk, but Luke the manager at the time solved my situation in a very profesional and friendly manner, will come back.

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David James
Reviews 1
2020-06-25 13:45

Despite there being no customers i still had to go...

Despite there being no customers i still had to go and ask for assistance in this store as the 5 staff members seemed to be far more interested in their mobiles phones and talking to each other. Also worth noting that when selling items to this CEX store they off no where near the prices offered on...

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Bala Rajoo
Reviews 1
2020-06-21 21:14

Been using CEX since the late nineties. Profession...

Been using CEX since the late nineties. Professional service every time, whether it be technology., entertainment, phones etc. I can't fault them. Also great warranties and warranty period on every product, never had an issue if there was anything wrong ! They also offer repair services on certain...

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M M
Reviews 1
2020-06-11 08:26

I tried to sell an original Sandisk micro sd, boug...

I tried to sell an original Sandisk micro sd, bought on western digital store (official Sandisk retailer).
The guy ran a visual test in few minutes and told me that is not official because the print is not fine according to his standard.
So after that I went to Curry s in Oxford Street and their...

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Mark Wareham
Reviews 1
2020-05-27 21:12

Awful service. Last year I bought a Samsung Galax...

Awful service. Last year I bought a Samsung Galaxy S6 online and everything went smoothly. This year I wanted to upgrade to an S7 Edge. I found one through the stock checker in the Brixton store, it looked fine so I bought it. I inserted my new SIM card and nothing happened - I was told that I s...

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gary wilders
Reviews 1
2020-05-22 06:53

The manager seriously irritated me, i tried to sel...

The manager seriously irritated me, i tried to sell a S3 smart watch, boxed in perfect condition, he classed it as a B rating due to dust.. I clean it and he tells me its STILL B.

So I take it to another Cex they buy it as A rating at full price with no issue.

I recommend you dont sell at thi...

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Tom Young
Reviews 1
2020-04-28 08:42

Decent prices on second hand tech and games, altho...

Decent prices on second hand tech and games, although some items are more expensive than you can get elsewhere.

Staff are all teenagers who clearly don't want to be there. They will interact with customers like they're talking to their parents right after they've been told they can't go to a gig ...

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P Fladuke
Reviews 1
2020-04-02 00:54

This is a good second hand tech store that sells g...

This is a good second hand tech store that sells games and music. It also stocks and sells second hand consoles, tablets, phones, PC s etc. When you know what you are looking for, check their website for the product. You can then learn of its availability in stores. Pricing is very competitive and t...

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Piotr Bartkowiak
Reviews 1
2020-03-21 09:30

Pure experience overall. Staff seemed uninterested...

Pure experience overall. Staff seemed uninterested in helping witch is odd as store was recently refitted and re-disigne encourages customer-staff interactions. Also can't say that it definitely happened but earlier this year I sold two items, staff pushed me to accept that products were B Grade but...

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Bill Door
Reviews 1
2020-03-20 07:51

Not a great cex. Sellers of 2nd hand phones, compu...

Not a great cex. Sellers of 2nd hand phones, computer hardware, dvds and video games. Miserable staff, the place is unclean and rundown, items aren't always what they claim to be. Be careful when buying a phone from here and double check that it's the model that they say it is.

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