So this company, Card Connect just starts taking money from our bank account without authorization. They stated they had a digital signature which is incorrect, i never authorized services. And, they are not providing merchant services for me as we have a different provider. So they took hundr...
I don't know who would give these people a positive review. The Jim Glazebrook reviews were most likely compensated. If you want random charges to your account labeled "FEE" then CardConnect is for you. You'd probably be better off not accepting credit cards at all than getting involved with this pr...
Service Autopilot switched to Clearant. Upon switching Card Connect was never used. Yet the monthly fees continued to be processed for 0 transactions. They will not reimburse for 5 months of no usage. Customer service manager compared it to having cable. She needs to be replaced.
We are so glad we made the switch to CardConnect a year ago! Not only has it saved us money in monthly credit card fees, but it has improved our front desk's efficiency as well. Their virtual terminal is incredibly user friendly (it's very difficult to make any sort of mistake that can't be easily a...
They need better customer service. We put in a cancellation request to take effect at end of billing cycle. They canceled it immediately instead. Luckily, we had other provisions. My phone call prior to inquire about the process was met with a woman with a very bad attitude. I suppose this is the ma...
Customer support is horrible.Comunication with them is by email and they take forever to respond. They have hidden fees ans the closed our account because an online order trie dto make multiple charges during a short time. They now closed our account and are holding our money for 180 days.They said ...
DO NOT USE THIS COMPANY - This company is very unethical. We signed up for their Virtual Terminal, they accepted a Credit Card charge from my company and now refuse to release the payment to my account. They are stating our account is now in review. They refuse to reverse this transaction.
I have been doing business with CardConnect for about 6 months now, and they have been Awesome! Our representative, Jim Glazebrook has been great to work with. Jim is always available to answer any questions I have! And they have saved us a lot money in fees! I would highly recommend them to hand...
We've been using CardConnect for over a year and are so happy with them. Their 24/7 support is helpful and our representative Jim Glazebrook is always available to help. I had a company call to compare rates and was told they could not do any better than what we have now! Very happy.
do not use this company is you are small business owner.
The rate could be as high as 10% which the hidden monthly fixed fee