I had an issue with my laptop and reached out to CAPITAL TECHIES for support. Their technical team was prompt in assisting me and fixed the problem efficiently. I am satisfied with their service.
Questions about CAPITAL TECHIES
What is CAPITAL TECHIES?
Capital Techies is a managed IT services and cloud solutions provider for small and medium-sized businesses in the Washington DC metro area, Northern Virginia, and Maryland. They offer services such as cybersecurity, Microsoft 365 administration, and network monitoring. The company is headquartered in Fairfax, VA, with additional offices in Richmond, Virginia Beach, Bethesda, and Baltimore. They have been in business for over 20 years and have served more than 1,000 organizations.
What are the pricing models and starting costs for their managed IT services?
The company offers two fixed-price plans: Business Care Plan and Business Care Advance, which include helpdesk, cybersecurity, and Microsoft 365 for a predictable monthly fee per user. Pricing starts based on a 100-user organization, with rates adjusted for smaller or larger teams. Every plan includes a written under-30-minute response SLA and unlimited 24/7 remote support.
How can a business get started or book a consultation with Capital Techies?
To get started, potential clients can book a free 15-minute strategy call or request a free cyber risk score online. The process involves an engineer reviewing the submission within 30 minutes during business hours, followed by a call to confirm headcount and security requirements. There is no sales pressure or obligation required to begin the assessment.
What specific products and services are included in their solution design and delivery offerings?
The company provides structured cabling, network design, conference rooms & AV, and ISP & vendor coordination as part of their office moves and build-outs. They also offer cloud migration, security uplift, and AI project planning. Services are delivered with a fixed scope and fixed price to avoid surprises at go-live.
What certifications, partnerships, and compliance standards does the company adhere to?
Capital Techies is certified and partnered with Microsoft, SentinelOne, Cisco Meraki, KnowBe4, and Qualys. They emphasize compliance with HIPAA, IT CMMC, and general cybersecurity standards. The company also offers a free cyber scan and a free IT assessment that replies within one business day.
What are the specific support response times and guarantees offered?
The company operates with a 30-minute response SLA during business hours for scoping sessions and strategy calls. For managed IT services, they guarantee a written under-30-minute response time. They also provide a dedicated account manager and quarterly IT advisory as part of their standard package.
Which geographic areas are served and where are the main office locations?
Capital Techies serves businesses across the Mid-Atlantic and Southeast, including Washington DC, Northern Virginia, Maryland, Richmond, Virginia Beach, Bethesda, Baltimore, and Charlotte. They have local offices in Fairfax, Richmond, Virginia Beach, Bethesda, and Baltimore to provide on-site support when needed.
How does Capital Techies distinguish its service model from competitors?
The company differentiates itself by offering a dedicated onboarding process that ensures an easy transition, and by having senior engineers design and deliver projects without junior handoffs. They also use a flat monthly rate for most services instead of per-incident billing to provide cost predictability.
What are the official business phone numbers and contact methods?
The business can be contacted via the sales number 571-982-6000 or the support number 888-351-9014. They also offer remote support login options and encourage users to chat on Teams for quick access. The contact form on their site allows for direct inquiries about managed IT, cloud services, and one-time projects.
What free assessments or trials are available to potential clients?
The company offers a free cyber risk score assessment that takes under 15 minutes and requires no obligation. They also provide a free scoping session for solution design and delivery projects. Both assessments are designed to be quick and informative without sales pressure.
What are the key terms regarding delivery, cancellation, and pricing structure?
The company emphasizes a 'no lock-in' policy for their managed IT services, allowing businesses to scale their IT costs with headcount rather than facing spikes when issues arise. They also use a per-user pricing model where every ticket, patch, and security alert is included in the fixed monthly fee.
What is the official website of CAPITAL TECHIES?
The official website of CAPITAL TECHIES is capitaltechies.com.
How is CAPITAL TECHIES rated on Trustburn?
On Trustburn, CAPITAL TECHIES has a rating of 4 out of 5 based on 12 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
I recently had some issues with the service provided by CAPITAL TECHIES. The customer support was not very helpful and it took a long time to resolve the problem. Overall, the experience was just average.
๐ I am really impressed with the services provided by CAPITAL TECHIES. Their IT support team is very helpful and skilled. I had an issue with my computer and they fixed it in no time. Highly recommended!
The customer support at CAPITAL TECHIES is top-notch. They were very helpful and patient with all my queries. I had a problem with my network connectivity and they quickly resolved it. Highly recommended for all IT-related issues.
I am extremely pleased with the services provided by CAPITAL TECHIES. Their IT support team is highly professional and knowledgeable. They resolved my computer issues in no time. I will definitely use their services again in the future.
I had a problem with my computer and contacted CAPITAL TECHIES for assistance. Their IT support team was very helpful and resolved my issue quickly. I would recommend their services to anyone in need of technical assistance.
The IT support provided by the company's website is amazing. They were quick to respond to my queries and helped resolve my issues effectively. I highly recommend their services.
The customer service at CAPITAL TECHIES is exceptional. They were extremely helpful and understanding of my concerns. I had a problem with my laptop and they resolved it quickly. I am very satisfied with their service.
The service provided by CAPITAL TECHIES was okay. They helped me resolve my computer issues, but it took longer than I expected. Overall, I have a mixed opinion about their service.
I had some issues with my computer and contacted the support team at the company's website. They helped me resolve the problem, but it took longer than expected. Overall, the experience was satisfactory.
๐ I had a great experience with CAPITAL TECHIES. The IT support team was very friendly and knowledgeable. They fixed my computer issues promptly. Highly recommended for any technical assistance.
Capital Techies provided exceptional service. The tech support team was prompt, knowledgeable, and friendly. They resolved my problem efficiently and I am highly satisfied with their service.
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About CAPITAL TECHIES
Capital Techies provides Managed IT Services & Cloud Solutions for small/medium sized businesses in the Washington DC metro area.
- Website
- capitaltechies.com