Waqas
Service lacks consistency and support is often unresponsive.
Brendon King (BK)
Andy Bird
William Fread
Was locked into contract with this nightmare of a company for over 3 years. They require too much to go through their support channel for basic tasks. Need to add a user to your "response group"? No problem, write an email to support and wait 48 hours. Not only do you have to wait a long time for a response to a simple task, speaking to them are like speaking to deer in headlights. These "first line" support reps are the most incompetent staff. You wonder if they even know their own name. Once you begin getting higher up, these guys are much more knowledgeable. There were a few good experiences with these higher tiered support techs and some of them do their job very well. But to get to them.. have fun. The fun doesn't end there, support is not the only issue. Many billing issues have occurred over the years, some never fully resolved. Can never question the legitimacy of a charge as you are worried these guys are going to pull the plug on your phones if they are having a bad day. The rates mysteriously changed after signing the original contract and our bill was several hundred dollars a month more in unknown charges after they went through several "mergers" and "change of billing systems". They refuse to acknowledge any wrongdoing and refuse to credit any bills. Actually, when you question them about these charges, you're lucky to even get a response. I never write reviews, I am not that person. I'm a small business owner who promotes other small businesses. But.. I don't want even my worst enemy to get locked in with these guys. Probably the worst and most unprofessional organization I've dealt with in my life. Let this serve as a PSA. Stay away from this company. I switched away from them a few months ago and never looked back. No more downtime, no more surprise bills, and no more headaches.
Brent Anderson
Bryan Orme
Great place to work, treat employees like family. Wonderful location.
Vincent Snyder
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CallTower delivers the world’s most advanced unified communications, contact center and collaboration solutions
CallTower is a leading provider of advanced unified communications, contact center, and collaboration solutions. The company has been in the industry for over two decades and has established itself as a reliable partner for businesses of all sizes. CallTower's mission is to help organizations improve their communication and collaboration capabilities by providing them with cutting-edge technology solutions.
One of the key strengths of CallTower is its ability to deliver customized solutions that meet the unique needs of each client. The company offers a wide range of services, including hosted VoIP, cloud PBX, SIP trunking, Microsoft Teams Direct Routing, contact center solutions, and more. These services are designed to help businesses streamline their communication processes and enhance productivity.
CallTower's hosted VoIP solution is one of its most popular offerings. This service allows businesses to make calls over the internet instead of traditional phone lines. Hosted VoIP offers several advantages over traditional phone systems such as cost savings, scalability, flexibility, and advanced features like call forwarding and voicemail-to-email.
Another key offering from CallTower is its cloud PBX solution. This service provides businesses with a complete phone system that can be accessed from anywhere with an internet connection. Cloud PBX eliminates the need for expensive on-premise hardware and allows companies to scale up or down as needed.
CallTower also offers SIP trunking services which allow businesses to connect their existing phone systems to the internet using Session Initiation Protocol (SIP). This technology enables companies to make voice calls over IP networks at lower costs than traditional phone lines.
In addition to these core services, CallTower also provides Microsoft Teams Direct Routing which enables users to make external calls directly from within Microsoft Teams interface without having any additional software or hardware requirements.
CallTower's contact center solution helps organizations manage customer interactions across multiple channels such as voice calls,email,social media etc.. It includes features like automatic call distribution (ACD), interactive voice response (IVR), call recording & monitoring , real-time analytics & reporting etc..
Overall,CAlltower delivers comprehensive unified communications,collaboration,and contact center solutions that enable organizations across various industries improve their communication processes while reducing costs.Calltower's commitment towards delivering high-quality customer support combined with cutting-edge technology makes it an ideal partner for any business looking for reliable communication solutions in today’s fast-paced world where effective communication plays a vital role in success .
- Website
- calltower.com
- Phone
- 8003475444
- Address
- 10701 south river front parkway
- Categories
- Telecommunications