British Gas

One star is to much. Absolutely awful customer service. Spent most of the time on hold, then put through to 5 different people having to explain my situation every time. Seems like no1 knows what there doing.
Being dealing with this kind of customer service for a month now.
Having boiler problems since December where it s using to much gas no help from British Gas what s so ever told me I had to pay as they are not taking responsibility. Getting more expensive by the year.

An engineer phoned to confirm his appointment with me at 09:00 this am and stated he would be 15mins . It is now 12md and he has not arrived! My appointment time was originally 08:00-12md.
Please advise.
19Granby Road, Stockport sk2 6et

I wouldn't say I hated it - I rated it as 1* due to listening skills and knowledge and experience was lacking in the business as a whole to reflect the community that surrounds it, teacher training skills needed more on site really is my personal opinion.

Rip off prices lackluster service so I changed suppliers.

I was a Breeze Energy customer. Their business was taken over by British Gas, shortly after Breeze had installed new smart gas and electricity meters. During the installation of the meters the fitter reported that there had been a problem with some recently installed meters in the area. While they worked there was a problem with them logging into the national service. (Which I understand all the energy suppliers, including Breeze, access in turn to read the meters.)

At the time I assumed that Breeze would sort it out in time. However, Breeze ceased trading and the accounts were taken over by British Gas. Since then British Gas have each month asked me to read by meter. But there new meters reading a are quite different from the old. On the gas meters there are now in m3, whereas I think they used to be BTU. Of course, the error trap built into the online portal recognise something is wrong and reject the reading.

Of course I have tried for the last four months to report the fault to British Gas but the customer service system they have built is clearly designed to be as cheap as possible and not as good as possible. Clearly the simplest way to cut the cost of customer service is to make it totally inaccessible and staff it with the lowest wage you can pay. Not surprisingly the few hours I have spent online to the help desk in India (perhaps) has yielded nothing. And I don t think it ever will.

This is quite complicate story and I am sure does not fit to any of the scripts issued to the call centre workers, nor their floor managers. British Gas were 27/35 in Which? supplier satisfaction report. Not far off the bottom of the class. It feels like it.

They blocked every way to communicate with them. They say their call center is having problems because of Covid, but after work they order KFC or McDonalds and the food is served to their home in minutes. At weekends you go to Asda or Tesco and they work perfect, too. What is the difficulty to prevent you to answering phones? Is your job the most difficult one in the world?

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@BritishGas it has been 4 months since you put up a gas meter on our new home and you have still not registered it with the national database. We complained, we asked and still waiting. We are stuck with your variable rate as we are not willing to sign a contract with you so in spite you are being unethical and taking your sweet time registering our gas meter which is your job and responsibility. Consumer watchdog now has been alerted and once you finally do register our meter and we sign up for a fixed rate with a company of our choice we will be seeing you in court for the difference between the rates while holding is hostage. @BoycottCentrica @centricaplc we want to switch and don t want you. Register our meter