Brillo Italia Srl

Company kept oooooo% no seriousness no professionalism used grumpy and rude as well as unable to work to resolve problem

My experience with Brillo Italia is made up of ups and downs. I had the pleasure of meeting beautiful people, competent and extremely helpful but, as in all families, there is never a head like the other .... My advice is, trust them as a company but always keep in mind that the saints are alone in heaven.

Today they installed an air conditioner and a pellet stove for me, very polite and helpful guys, excellent products, what to say ... I'm happy with this choice

Company kept oooooo% no seriousness no professionalism used grumpy and rude as well as unable to work to resolve problem

After having a date for an appointment with a representative, they call me the day before and confirm my appointment.
On the day of the appointment no one shows up and after a couple of hours the secretariat calls me to cancel the very cold and detached appointment. Not even a new appointment gave me. bad

AFTER TODAY I CAN ONLY SAY THAT I HAVE CREATED A DREAM ... AN IMMENSE THANKS TO THE TECHNICAL INSTALLERS REALLY EXTREMELY PROFESSIONAL AND VERY COMPETENT ... (beyond ke available and very nice) ... A THANKS ALSO TO THE TECHNICAL OFFICE AND THE SELLER KE FIN DALL BEGINNING I HAVE BEEN REASSURED ... KE SAY, EXCELLENT PRODUCT, GREAT SERVICE AND I HAVE TO SAY OVERPRINT THE GREAT PRICE !!!! THANK YOU OF HEART

Little professionalism makes promises and then does not maintain them.

My grandmother took a fire, they had to come to assemble the frame within two weeks, almost 2 months have passed and we are still waiting, but the money took them immediately after the installation of the fire, despite saying that we did not pay until it was not complete. Very little seriousness and professionalism. We don't treat customers like that !!

Professionalism and availability
Recommended
And there again in the future.

A con man named Luke and came to see us at home, he used the test of tea to do to see the waste water purifiers used primarily two different types of tea then was very rude ... so people should not make the seller but the fishmonger other than 20 years of experience in the industry at the most scams with water brought from home without an actual demonstration without a business card.

Air conditioners bought in June at a cost of 2300.00 euros but included a regional incentive of 1050.00 which would have been paid 60 days before the invoice (never arrived) but the absurdity is that the air-conditioned do not work after only one month from the installation called several times I have even sent registered letter to both me and the lawyer without even receiving a reply

Bad experience, incompetent and cheaters! Would definitely not recommend!

Staff courteous and kind and above all helpful even after the sale.

Two cleaning appointments have been set, both skipped to the second, even not even notified of the missed appointment due to no one available to intervene. Problem with the stove on December 4th no longer working (cleaning and inspection in October), first appointment available, if not, next week. Meanwhile, customers in the cold for 7 days.

A sea of pellet stoves, there was even a pellet fireplace

Friendly people both the owner Brillo and the staff, formidable, we made the contract, after the installer arrived after seeing the work to do, they told me see you Monday for the installation, really reliable people, they work very well and clean, work done to perfection, recommended at 100x100.

Experience very precise installation workers and high quality

I've been waiting for a month for me to fix the stove

Reliable company and efficient and trained staff, the work has been done to a masterpiece. Excellent after sales service

Really friendly, they know how to help and direct you in the best way. Monia kind and helpful

Excellent stove, the technicians Omar and Ettore worked as real professionals and in half a day they did an incredible job. Well done all from the first contact, to management and assembly.

serious company, kind and competent staff both for the preliminary inspection and for the installation.
work performed as a work of art by the boys.
recommended company

From December 2018, who were called for a boiler leak, they deigned to arrive after many calls on June 6th 2019, on this occasion they told me that they had fixed it, on June 27th I called a trusted plumber because the boiler had gone to block again it gave water because it had gone down in pressure despite these days having only used it once making me shower with cold water because the hot water was not found a leak, in the same point to here the plumbers just twenty days before they said they had repaired it today June 28 after calling Brillo again the secretary told me that he would let me know something within a couple of hours ... I am past 8 hours from the phone call and no one has ever been heard .... surely they will arrive in 6 months given their desire to keep the customers ... Let them lose you find yourself a company that wants not only or to take your money

Just because I have to click on a star otherwise I wouldn't be voting. Little seriousness and zero communication with the customer. Very rude secretary ... And I'll stop here. Look for other companies ...

Punctuality and competence, Omar a true professional. Work performed for installation and ducting of pellet stove in a workmanlike manner. Congratulations also to the adjutant. Bravo Brillo in choosing real professionals.

Paid yours and immediately in cash found very little seriousness