Katheryne Cribeiro
WORST COSTUMER SERVICE EVER! THEY WILL PUT YOU ON HOLD FOREVER AND I ALWAYS GET HUNG UP ON OR THEY FAIL TO SATISFY MY NEEDS! I WOULD RECOMMEND THIS COMPANY TO BAFOONS!
What reviewers say about Brasseler USA
Customers are divided in their opinions, with positive reviewers praising the dependable products, fast shipping, and attentive local sales representatives, while negative reviewers describe serious issues with customer service and billing practices.
What does Brasseler USA do?
Brasseler USA develops and supplies surgical power instruments and related accessory products for medical and dental procedures across several surgical specialties.
What are the most common complaints about Brasseler USA?
Customers commonly complain about poor customer service, including being put on hold or hung up, as well as accusations of price gouging and unauthorized credit card charges.
AI-generated from reviews on this page. Verify anything important with the company directly.
David Nashtatik
Ken Sloane best rep I have ever had for 20 years in practice. Always gets me what I need ASAP. Quality products, last longer than other companies.
Leon Clark
I attempted to order a cap for an electric dental handpiece. The part costs about $20. Brassler refused to sell it saying that the handpiece required a $525 rebuild. I've had handpiece caps come off before, screwed them back on, and had no difficulty. Even if they were correct, they could have sold the part, then done the rebuild if it did not resolve the issue. This is clearly a case of price gouging. Had no problem obtaining the part from a different vendor. I will not do business with a company that has an obvious culture of deceit.
Alexander Flores
One of my favorite and trusted suppliers for my clinic. No issues; just great products and fast shipping. Very dependable company.
KJ
I like this company because of their great products. I also use this company due to the outstanding customer service from Rick Reynolds over the years.
Jannect Lysoadvan
This company stored my credit card and charged it without my permission. I would never buy from them again
Robert Marshall
Easy to place orders, our local rep stops by to discuss new products and to make sure we have everything we need.
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Founded in 1976, Brasseler USA is an industry leader in medical and dental instrumentation. Brasseler USA Surgical Instrumentation developed and designed a comprehensive line of surgical power instruments, proprietary and replacement accessory products for use by Orthopaedic, Neuro, ENT, Cardiovascular, Podiatric and Oral-Maxillofacial Surgeons.
- Website
- brasselerusa.com
- Address
- 1 brasseler boulevard
- Categories
- Medical devices